2019 Mercedes-Benz Sprinter 2500 Problems & Complaints

Avoid4.6× as many complaints as a typical year of the Sprinter 2500 at the same age

Owners have filed 67 complaints about the 2019 Mercedes-Benz Sprinter 2500 with the National Highway Traffic Safety Administration. That is 4.6× as many as a typical Sprinter 2500 model year at the same age, which makes the 2019 one of the Sprinter 2500 years to avoid. The most reported problem area is the steering (15 complaints, typically around 5,000 miles). 42 recalls cover this model year.

67complaints
42recalls
8crashes
4fires
4injuries
0deaths

Most common 2019 Mercedes-Benz Sprinter 2500 problems

  • Steering~5,000 miles
    1522%
  • Transmission & drivetrain~29,000 miles
    1421%
  • Brakes~47,000 miles
    913%
  • Other / not specified~29,000 miles
    913%
  • Electrical system~43,000 miles
    812%
  • Engine & cooling~3,000 miles
    69%
  • Driver assistance~24,000 miles
    69%
  • Windows, wipers & sunroof~42,000 miles
    46%
  • Speed control & acceleration~8,000 miles
    46%
  • Seat belts~58,000 miles
    34%
  • Stability & traction control~4,000 miles
    34%
  • Wheels & tires~24,000 miles
    34%
  • Air bags~1,000 miles
    23%
  • Body & structure~29,000 miles
    23%
  • Fuel & propulsion system
    11%
  • Suspension~15,000 miles
    11%

Share of the 67 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.

Mercedes-Benz Sprinter 2500 complaints by model year

’10’11’12’13’14’15’16’17’18’19’20’21’22’23’2414148213823281314678045401912
Owner complaints per model year, Mercedes-Benz Sprinter 2500. Colour = our verdict for that year (red: avoid, orange: caution, green: better than average, blue: too new).

Best Sprinter 2500 years: 2012, 2010, 2017. Years to avoid: 2020, 2019, 2021, 2022, 2014. Compare all years →

2019 Mercedes-Benz Sprinter 2500 recalls (42)

Electrical system › Instrument cluster/panel

NHTSA recall 24V-930 · Dec 13, 2024 · 697 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267.

Structure › Critical fasteners

NHTSA recall 23V-875 · Dec 21, 2023 · 3,739 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267.

Structure › Critical fasteners

NHTSA recall 23V-876 · Dec 21, 2023 · 387 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267.

Electrical system › Instrument cluster/panel

NHTSA recall 23V-204 · Mar 24, 2023 · 6,857 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267.

Power train › Automatic transmission › Internal › Park pawl

NHTSA recall 22V-796 · Oct 21, 2022 · 124,305 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge.

Communication › Auto crash notification

NHTSA recall 22V-360 · May 20, 2022 · 19,937 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022.

Show 36 more recalls

Back over prevention › Display function

NHTSA recall 22V-281 · Apr 27, 2022 · 12,086 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error.

Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.

Electrical system › Software

NHTSA recall 21V-972 · Dec 15, 2021 · 48,400 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.

Air bags › Passenger side frontal › Cushion

NHTSA recall 21V-410 · Jun 2, 2021 · 4,078 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.

Electrical system › Software

NHTSA recall 21V-411 · Jun 2, 2021 · 33,437 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly.

Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021.

Steering › Hydraulic power assist › Hose, piping, and connections

NHTSA recall 21V-241 · Apr 6, 2021 · 4,444 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.

Remedy: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.

Electrical system › Instrument cluster/panel

NHTSA recall 21V-235 · Apr 5, 2021 · 1,285 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions.

Remedy: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.

Latches/locks/linkages › Doors › Lock

NHTSA recall 21V-153 · Mar 10, 2021 · 56 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door.

Remedy: DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023.

Service brakes, hydraulic › Pedals and linkages

NHTSA recall 21V-152 · Mar 10, 2021 · 56,534 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.

Remedy: DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge.

Back over prevention › Sensing system › Camera

NHTSA recall 21V-077 · Feb 17, 2021 · 198 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event.

Remedy: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.

Electrical system › Software

NHTSA recall 21V-055 · Feb 5, 2021 · 84,345 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021.

Service brakes, hydraulic › Foundation components › Disc › Caliper

NHTSA recall 20V-802 · Dec 21, 2020 · 9,094 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the…

Remedy: DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.

Structure › Body › Hood

NHTSA recall 20V-772 · Dec 11, 2020 · 1 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.

Remedy: DVUSA will notify the owner, and a dealer will replace the engine hood, free of charge. The recall is expected to begin January 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.

Equipment › Other › Owners/service/other manual

NHTSA recall 20V-756 · Dec 8, 2020 · 9 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.

Remedy: DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge.

Steering › Hydraulic power assist › Hose, piping, and connections

NHTSA recall 20V-663 · Oct 28, 2020 · 47,667 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020.

Fuel system, gasoline › Delivery › Hoses, lines/piping, and fittings

NHTSA recall 20V-595 · Sep 29, 2020 · 4,010 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Remedy: DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020.

Equipment › Other › Owners/service/other manual

NHTSA recall 20V-180 · Mar 26, 2020 · 52,127 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020.

Structure › Frame and members › Underbody shields

NHTSA recall 20V-181 · Mar 25, 2020 · 48,791 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified.

Equipment › Other › Labels

NHTSA recall 20V-155 · Mar 18, 2020 · 289 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge.

Equipment › Other › Labels

NHTSA recall 20V-156 · Mar 18, 2020 · 332 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020.

Tires

NHTSA recall 20V-157 · Mar 18, 2020 · 65 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced.

Steering

NHTSA recall 20V-109 · Feb 25, 2020 · 8,595 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.

Remedy: DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020.

Steering › Column

NHTSA recall 20V-110 · Feb 25, 2020 · 25 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020.

Engine and engine cooling › Exhaust system › Emission control › Gas recirculation valve (EGR valve)

NHTSA recall 20V-078 · Feb 12, 2020 · 4,424 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge.

Engine and engine cooling › Exhaust system

NHTSA recall 20V-079 · Feb 12, 2020 · 4,385 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020.

Equipment

NHTSA recall 19V-908 · Dec 19, 2019 · 183 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.

Remedy: DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020.

Fuel system, diesel

NHTSA recall 19V-798 · Nov 7, 2019 · 4,987 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur.

Remedy: DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020.

Seats

NHTSA recall 19V-800 · Nov 6, 2019 · 3 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.

Remedy: DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020.

Structure › Body › Door

NHTSA recall 19V-716 · Oct 8, 2019 · 153 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.

Remedy: DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge.

Air bags › Air bag/restraint control module

NHTSA recall 19V-695 · Oct 2, 2019 · 1,232 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production.

Remedy: DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge.

Unknown or other

NHTSA recall 19V-693 · Oct 2, 2019 · 19 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Remedy: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019.

Latches/locks/linkages › Hood › Latch

NHTSA recall 19V-665 · Sep 18, 2019 · 5,626 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened.

Remedy: DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

Exterior lighting › Tail lights › Switch

NHTSA recall 19V-591 · Aug 12, 2019 · 8,243 vehicles

Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch…

Remedy: MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019.

Visibility › Glass, side/rear

NHTSA recall 19V-507 · Jul 2, 2019 · 1,079 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019.

Exterior lighting › Headlights › High/low beam dimmer switch

NHTSA recall 19V-309 · Apr 18, 2019 · 1,517 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019.

Exterior lighting › Headlights

NHTSA recall 19V-284 · Apr 9, 2019 · 590 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle.

Remedy: DVUSA will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began June 11, 2019.

Unknown or other

NHTSA recall 19V-222 · Mar 20, 2019 · 7 vehicles

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Remedy: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

What 2019 Mercedes-Benz Sprinter 2500 owners say

Steering

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and determined that the power steering pump needed to be flushed and refilled. The contact was informed that metal shavings were found in the power steering pump. …

22,000 miles · Dec 2024

I brought my 2019 4x4 Sprinter Van in for a campaign recall for the power steering hoses and clamps. The dealership said they made the repairs as necessary and sent me on my way. A few weeks later the power steering hoses blew while driving and almost caused an accident. I was stuck on the side of the road and lost all steering capabilities. Come to find out the dealership lied and never made the repairs as necessary as far as replacing the faulty clamps. After getting the vehicle towed back to the dealership they replace the clamps with cheap hardware store clamps and I have had problems with my power steering ever Since then. I've taken my vehicle back multiple times for them to make the repairs and they replace the power steering pump once with a remanufactured one unfortunately I continue to have power steering issues. …

Jan 2021

Transmission & drivetrain

ROLLAWAY FROM PARK. IMPACT AT RIGHT REAR OF VEHICLE. Consumer stated delivery driver had the vehicle on park and left the vehicle to deliver a package. While outside the vehicle, he heard a noise and vehicle began rolling downhill. As it rolled he heard a clicking noise (believed to be the parking pawl attempting to engage). We performed a joint inspection of the vehicle (VIN [redacted]) with Mercedes. During the inspection, download of the ACM showed the engine was running at idle the whole time to the point of impact; operation of the transmission software to continuously shift to park when the driver's door is opened was visually verified at the transmission inner manual lever; and the transmission was removed and disassembled to view the park pawl and ring gear. …

38,000 miles · Feb 2021 · crash · 1 injury

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, the vehicle inadvertently shifted into REVERSE and started rolling backward almost pinning the employee up against the front wall of the garage. The contact stated that the vehicle was reversing at approximately 2 MPH. The vehicle rolled backward into the front wall of the garage. There was damage to the driver's side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced NHTSA Campaign Number: 21V972000 (Electrical System). …

Automatic transmission › Gear position indication (PRNDL) · 51,000 miles · Jan 2022 · crash

Brakes

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, the vehicle inadvertently shifted into REVERSE and started rolling backward almost pinning the employee up against the front wall of the garage. The contact stated that the vehicle was reversing at approximately 2 MPH. The vehicle rolled backward into the front wall of the garage. There was damage to the driver's side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced NHTSA Campaign Number: 21V972000 (Electrical System). …

Conventional · 51,000 miles · Jan 2022 · crash

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN was included in the recall. The failure mileage was 13,575. VIN tool confirms parts not yet available. Repair was finished by on Feb 4, 2020. Consumer never received invoice from them, as it went thought insurance company.

14,000 miles · Jan 2022 · crash

Frequently asked questions

Is the 2019 Mercedes-Benz Sprinter 2500 a good car?

Based on 67 owner complaints filed with NHTSA, the 2019 Sprinter 2500 rates avoid: 4.6× as many complaints as a typical year of the Sprinter 2500 at the same age. It is one of the Sprinter 2500 years we suggest avoiding. Complaint counts don't account for sales volume or individual maintenance, so have any used car inspected before buying.

What is the most common problem with the 2019 Mercedes-Benz Sprinter 2500?

The steering — 15 complaints, 22% of all complaints for this model year. Next are the transmission & drivetrain (14) and brakes (9).

How many recalls does the 2019 Mercedes-Benz Sprinter 2500 have?

There are 42 recalls for the 2019 Mercedes-Benz Sprinter 2500, the most recent from December 13, 2024 (instrument cluster/panel). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.

What are the best and worst years of the Mercedes-Benz Sprinter 2500?

The best years by complaints, compared at the same age, are 2012, 2010 and 2017. Years to avoid or approach with caution: 2020, 2019, 2021, 2022 and 2014. See the full Mercedes-Benz Sprinter 2500 years comparison.

At what mileage do 2019 Mercedes-Benz Sprinter 2500 problems happen?

The median mileage reported in complaints is about 20,000 miles; 89% of problems with a recorded mileage started before 50,000 miles.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.