Recall 24V-930: Electrical system – instrument cluster/panel

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

The risk

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

The fix

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

Recall details

NHTSA campaign	24V-930 (24V930000)
Manufacturer number	VS3BELKOM
Manufacturer	Daimler Vans USA, LLC
Component	Electrical system › Instrument cluster/panel
Report date	December 13, 2024
Owners notified	January 31, 2025
Vehicles affected	697
Initiated by	Manufacturer

Vehicles covered

Owner complaints about the electrical system

Frequently asked questions

Is the recall 24V-930 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 697 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.