Mercedes-Benz Recall 21V-411: Electrical system

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

The risk

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

The fix

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Recall details

NHTSA campaign	21V-411 (21V411000)
Manufacturer number	VS3UXPOBOX
Manufacturer	Daimler Vans USA, LLC
Component	Electrical system › Software
Report date	June 2, 2021
Owners notified	August 17, 2021
Vehicles affected	33,437
Initiated by	Manufacturer

Vehicles covered

Owner complaints about the electrical system

Frequently asked questions

Is the recall 21V-411 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 33,437 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.