The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
The fix
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Recall details
| NHTSA campaign | 21V-077 (21V077000) |
|---|---|
| Manufacturer number | VS3RUECON |
| Manufacturer | Daimler Vans USA, LLC |
| Component | Back over prevention › Sensing system › Camera |
| Report date | February 17, 2021 |
| Owners notified | March 5, 2021 |
| Vehicles affected | 198 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the driver assistance
- 2020 Mercedes-Benz Sprinter 1500 collision avoidance problems 1
- 2019 Mercedes-Benz Sprinter 2500 collision avoidance problems 6
- 2020 Mercedes-Benz Sprinter 2500 collision avoidance problems 20
- 2019 Mercedes-Benz Sprinter 3500 collision avoidance problems 2
- 2020 Mercedes-Benz Sprinter 3500 collision avoidance problems 3
- 2019 Mercedes-Benz Sprinter 4500 collision avoidance problems 3
Frequently asked questions
Is the recall 21V-077 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 198 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.