Mercedes-Benz Recall 21V-055: Electrical system

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

The risk

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

The fix

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Recall details

NHTSA campaign	21V-055 (21V055000)
Manufacturer number	VSXHERMPOS
Manufacturer	Daimler Vans USA, LLC
Component	Electrical system › Software
Report date	February 5, 2021
Owners notified	May 5, 2021
Vehicles affected	84,345
Initiated by	Manufacturer

Vehicles covered

Owner complaints about the electrical system

Frequently asked questions

Is the recall 21V-055 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 84,345 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.