The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
The risk
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
The fix
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Recall details
| NHTSA campaign | 21V-235 (21V235000) |
|---|---|
| Manufacturer number | VS3DISPKI |
| Manufacturer | Daimler Vans USA, LLC |
| Component | Electrical system › Instrument cluster/panel |
| Report date | April 5, 2021 |
| Owners notified | May 28, 2021 |
| Vehicles affected | 1,285 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
- 2019 Mercedes-Benz Sprinter 1500 electrical problems 1
- 2020 Mercedes-Benz Sprinter 1500 electrical problems 1
- 2019 Mercedes-Benz Sprinter 2500 electrical problems 8
- 2020 Mercedes-Benz Sprinter 2500 electrical problems 20
- 2019 Mercedes-Benz Sprinter 3500 electrical problems 6
- 2020 Mercedes-Benz Sprinter 3500 electrical problems 6
- 2019 Mercedes-Benz Sprinter 4500 electrical problems 3
Frequently asked questions
Is the recall 21V-235 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 1,285 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.