Mercedes-Benz Recall 22V-360: Communication – auto crash notification

Affected: 2019–2021 Mercedes-Benz Metris, 2019–2021 Mercedes-Benz Sprinter 1500, 2019–2021 Mercedes-Benz Sprinter 2500 and 2 more. Filed with NHTSA on May 20, 2022, covering about 19,937 vehicles.

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

The risk

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

The fix

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Recall details

NHTSA campaign22V-360 (22V360000)
Manufacturer numberVS2SIMKOM/VS3SIMKOM
ManufacturerDaimler Vans USA, LLC
ComponentCommunication › Auto crash notification
Report dateMay 20, 2022
Owners notifiedOctober 13, 2022
Vehicles affected19,937
Initiated byManufacturer

Vehicles covered

Owner complaints about the equipment & accessories

Frequently asked questions

Is the recall 22V-360 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 19,937 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.