Mercedes-Benz Recall 21V-972: Electrical system – software

Affected: 2019–2020 Mercedes-Benz Sprinter 1500, 2019–2020 Mercedes-Benz Sprinter 2500, 2019–2020 Mercedes-Benz Sprinter 3500 and 1 more. Filed with NHTSA on December 15, 2021, covering about 48,400 vehicles.

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

The risk

Unintentional vehicle movement can increase the risk of a crash.

The fix

Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.

Recall details

NHTSA campaign21V-972 (21V972000)
Manufacturer numberVS3PA27 ERI/ERO
ManufacturerDaimler Vans USA, LLC
ComponentElectrical system › Software
Report dateDecember 15, 2021
Owners notifiedFebruary 11, 2022
Vehicles affected48,400
Initiated byNHTSA investigation

Vehicles covered

Owner complaints about the electrical system

Frequently asked questions

Is the recall 21V-972 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 48,400 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.