Mercedes-Benz Recall 23V-875: Structure

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

The risk

Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

The fix

Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

Recall details

NHTSA campaign	23V-875 (23V875000)
Manufacturer number	VS3ROHRAH
Manufacturer	Daimler Vans USA, LLC
Component	Structure › Critical fasteners
Report date	December 21, 2023
Owners notified	March 4, 2024
Vehicles affected	3,739
Initiated by	Manufacturer

Vehicles covered

Owner complaints about the body & structure

Frequently asked questions

Is the recall 23V-875 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 3,739 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.