Most common 2021 Mercedes-Benz Sprinter 2500 problems
Share of the 45 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.
Mercedes-Benz Sprinter 2500 complaints by model year
Best Sprinter 2500 years: 2012, 2010, 2017. Years to avoid: 2020, 2019, 2021, 2022, 2014. Compare all years →
2021 Mercedes-Benz Sprinter 2500 recalls (18)
Electrical system › Instrument cluster/panel
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267.
Structure › Critical fasteners
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267.
Structure › Critical fasteners
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267.
Structure › Body
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle.
Fuel system, gasoline › Delivery › Fuel pump
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Electrical system › Instrument cluster/panel
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267.
Show 12 more recalls
Power train › Automatic transmission › Internal › Park pawl
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge.
Electrical system › Wiring
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.
Remedy: Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed August 10, 2022. Owners may contact DVUSA at 1-877-762-8267.
Communication › Auto crash notification
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022.
Back over prevention › Display function
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.
Suspension › Front › Springs › Torsion bar
Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
Remedy: Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.
Equipment › Other › Labels
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label.
Remedy: Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge.
Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Remedy: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022.
Structure
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
Remedy: Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022.
Electrical system › Wiring
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.
Remedy: Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Seat belts › Rear/other › Retractor
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.
Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Air bags › Passenger side frontal › Cushion
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267.
Electrical system › Software
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021.
What 2021 Mercedes-Benz Sprinter 2500 owners say
Driver assistance
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving on the highway at 65 MPH, there was construction that had directed traffic to the right side of the road. The contact stated that while driving past the construction site, the active lane departure assist warning light illuminated on the instrument panel which caused the steering wheel to shake and the brakes to lock-up. The vehicle independently began to steer out of the lane and into another lane which almost caused a crash. The contact had to use excessive force to keep the vehicle from hitting the other vehicle. The contact stated that the failure occurred 3 times after the initial failure on the same day caused by Active Lane Keep Assist program, while driving under similar conditions. …
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds, the vehicle would inadvertently abruptly stop every 20 minutes. The contact stated that the Forward Collision-Avoidance Automatic: Dynamic Brake Support/Brake Assist warning light would illuminate prior to the failure. The contact disabled the brake assist; however, the failure recurred. The vehicle was taken to the local dealer to be diagnosed. The mechanic determined that the aftermarket tires had caused the sensors to become defective. The contact was also informed that the failure was a common issue. The contact was concerned because he was stranded out of town with a defective vehicle. …
Electrical system
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving at an unknown speed, the air conditioning system failed to function properly. The contact pulled over and looked underneath the vehicle and noticed that the alternator belt and serpentine belts were not properly seated and were hanging down loosely. The vehicle continued to operate normally. The contact researched and became aware that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V474000 (Electrical System) however, neither the VIN nor vehicle type was included. The dealer was not contacted. The manufacturer was contacted and the contact was informed that the vehicle needed to be diagnosed. The failure mileage was 54,000.
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V410000 (Electrical System, Air Bags) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 20,000.
Brakes
Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Van began sliding down the driveway and hit customer's trees. If trees had not been there, van would have hit the customer's house.
Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!
Frequently asked questions
Is the 2021 Mercedes-Benz Sprinter 2500 a good car?
Based on 45 owner complaints filed with NHTSA, the 2021 Sprinter 2500 rates avoid: 3.9× as many complaints as a typical year of the Sprinter 2500 at the same age. It is one of the Sprinter 2500 years we suggest avoiding. Complaint counts don't account for sales volume or individual maintenance, so have any used car inspected before buying.
What is the most common problem with the 2021 Mercedes-Benz Sprinter 2500?
The driver assistance — 14 complaints, 31% of all complaints for this model year, most often about automatic emergency braking. Next are the electrical system (9) and brakes (8).
How many recalls does the 2021 Mercedes-Benz Sprinter 2500 have?
There are 18 recalls for the 2021 Mercedes-Benz Sprinter 2500, the most recent from December 13, 2024 (instrument cluster/panel). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.
What are the best and worst years of the Mercedes-Benz Sprinter 2500?
The best years by complaints, compared at the same age, are 2012, 2010 and 2017. Years to avoid or approach with caution: 2020, 2019, 2021, 2022 and 2014. See the full Mercedes-Benz Sprinter 2500 years comparison.
At what mileage do 2021 Mercedes-Benz Sprinter 2500 problems happen?
The median mileage reported in complaints is about 3,000 miles; 80% of problems with a recorded mileage started before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.