Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2000 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
Tl contact owns a 2000 Jeep Grand Cherokee. The heat/defrost function failed in the vehicle. During the winter, the contact must remain cold in the vehicle and the windows become foggy instead of defrosting. The vehicle has been to the dealer twice and they stated that there was possibly a condenser leak in the heater, which caused the control lever for the heating unit to deteriorate. The contact stated that the repair was too expensive. He has found several complaints regarding this failure with the same model; therefore, he believes that the manufacturer should issue a recall. A relay shorted out due to a failure with the heating mechanism and the entire vehicle filled with smoke. There were no injuries. The vehicle has not yet been repaired. The VIN was unknown. The failure mileage was 60,000 and current mileage was 90,000.
Tl* the contact owns a 2000 Jeep Grand Cherokee. The contact stated that all of the windows became inoperable. The contact mentioned that only the driver side door would unlock with the key and all other doors would unlock manually once inside of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 185,000.
I purchased a 2000 Jeep Grand Cherokee laredo in August 2000. Yesterday, my transmission failed and would jerk when shifted into reverse. Today, I contacted the dealership and was basically told "too bad," because my warranty was expired. I asked to speak to the gentleman that sold me the Jeep, was placed on hold for several minutes and then transferred to someone else's voice mail. My Jeep is 3 years old and has 60,000 miles on it (transmission failure!!!--I've had vehicles for 10 years with no transmission problems and three times as many miles). The business manager stated that she had seen vehicles with 3,000 miles on them fail (better watch out). The estimated cost to fix the transmission $1650. I purchased this vehicle new for reliable transportation and have had problems ever since. …
Automatic climate control system acts erratically. Regardless of what settings are used, hot air will blow out one side while cold blows out the other. Sometimes which side is cold or hot will switch. I am filing this with the NHTSA because this is a major safety hazard. Because my automatic climate control doesn't work correctly, I have no windshield defroster. We have been receiving a lot of rain lately and the temperatures have been dropping. My windshield keeps getting foggy and I can't clear it. I have to pull over and wipe it off with a towel just to have it fog up again a few minutes later while I'm trying to drive. In the winter, the windshield will freeze over and it is very difficult to keep clear visibility. I can deal with being uncomfortable, but no defroster is a major problem. …
My 2000 Jeep Grand Cherokee with 90,000 miles has had problems with defrosting and heating for the past year. When it is cold or rainy the windshield will not clear not matter what settings I use. I get snow and ice accumulating on my foggy windshield and I am forced to pull over in dangers conditions and scrap my windows. Recently my heat has stopped working on the drivers side and I looked for information online and found numerous forums with thousands of people having the same problems with their Jeep Grand cherokees. People have complained for years to the dealership and daimler Chrysler only to be told it was a comfort issue not a safety issue. It is s serious safety issue and I feel this needs to be looked into before someone does get hurt or worse. …
Failure of blend doors in heater/defogger of vehicle. Jeep has known about these cheap parts for some time. The repair costs over $1000 because it is labor intensive, the complete dash panel has to be removed to access where the blend doors are located. The part costs are only about $150 at most! With the failure comes no warm/hot air from the heater, consequently no defrosting of the windshield.........a severe visibility problem!! Jeep/Chrysler should be picking up all, or at least most of the cost of this repair. The original parts were cheaply made and are subject to wear out within only a few years. I recently had to pay for this repair myself. I could not do without the defroster during winter months. I had to pay for it out of my own pocket. I would like to see Jeep/Chrysler refund some of that cost to me, it would only be fair. …
Just disgusted with the number of repairs I have needed to make to this vehicle. In the last six years the following repairs have been done: brakes replaced 3 times and need to be done again door window motor cooling fan, radiator evaporator coils hood lifters-hood will not stay up drivers door clunks starter compressor leaking axle seals and now I have a cracked head on the engine. The Jeep just failed out of the blue. Glad I was close to home. This vehicle is a lemon. Buy American again--most likely not. Are our "American" vehicles being built with inferior parts? Or are they programmed to be obsolete within a few years?
The HVAC system on our 2000 Jeep Grand Cherokee limited has broken and is unable to direct air at the proper temperature to the proper places. The defect appears to be related to electronically controlled dampers in the ductwork that have failed. This prevents our defroster from working as effectively as it should and is also an irritant to the driver when it's 110 degrees outside in the texas heat. Googling the problem identifies it as a common breakage and is related to the use of cheap plastic materials in the damper mechanism. I believe this should be covered as part of a manufacturers recall campaign.
Only cold air blows from the right side vents on my 2000 Jeep Grand Cherokee. This began the end of this past winter. This problem affects the heat vents and the defrost vent, therefore causes a safety hazard, as the right side windshield ices up. From my searches, this appears to be a big problem, effecting many Jeep owners. My mechanic at the dealership, said it would be about a Grand to fix. He also did not even ask me if I wanted to get it fix, almost like it was too time consuming and did not want me to get it fixed. So, therefore I have not had it fixed yet.
Defroster/defogger system:windshield:blower , HVAC system failures repeatedly. Dealership charges $800 to $1500 per incident. First time evaporator core goes bad, second time blend doors go bad, third time fan motor goes, forth time fan motor and thermostatic resistor that controls fan goes bad, fifth time blend doors go again, sixth time thermostatic resistor and its wiring harness burn up, seventh time, recirculate/fresh air door breaks off inside unit. 2000 Grand Cherokee limited with dual zone automatic climate control system.
Window & Wiper complaints in other Grand Cherokee years
Frequently asked questions
How common are window & wiper problems on the 2000 Jeep Grand Cherokee?
NHTSA has 58 complaints about the windows, wipers & sunroof of the 2000 Jeep Grand Cherokee, 4% of the model year's 1,447 complaints. The component named most often is power window devices and controls (12 mentions).
Is there a recall for 2000 Jeep Grand Cherokee window & wiper problems?
No. NHTSA lists no windows, wipers & sunroof recall for the 2000 Jeep Grand Cherokee, though it has 6 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2000 Jeep Grand Cherokee window & wiper problems start?
Half of the complaints with a recorded mileage happened before about 103,000 miles, and 8% before 25,000 miles.
Is it dangerous?
Owners linked 0 crashes, 1 fire and 0 injuries to windows, wipers & sunroof problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.