2023 Jeep Grand Cherokee Problems & Complaints

Most common 2023 Jeep Grand Cherokee problems

• Electrical system~25,000 miles
  17945%
• Engine & cooling~27,000 miles
  8621%
• Suspension~27,000 miles
  6817%
• Other / not specified~47,000 miles
  6616%
• Driver assistance~3,000 miles
  5714%
• Fuel & propulsion system~18,000 miles
  5413%
• Steering~23,000 miles
  4411%
• Transmission & drivetrain~35,000 miles
  3910%
• Brakes~35,000 miles
  287%
• Speed control & acceleration~11,000 miles
  184%
• Air bags~6,000 miles
  113%
• Body & structure~50,000 miles
  102%
• Lights~0 miles
  82%
• Windows, wipers & sunroof
  82%
• Seats~14,000 miles
  51%
• Wheels & tires
  31%
• Seat belts
  31%
• Equipment & accessories~3,000 miles
  10%

Share of the 401 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.

Jeep Grand Cherokee complaints by model year

Best Grand Cherokee years: 2016, 2020, 2017. Years to avoid: 2014, 2012, 2011, 2024, 2023. Compare all years →

2023 Jeep Grand Cherokee recalls (21)

NHTSA defect investigations

Federal safety investigators have looked into a possible defect involving the 2023 Jeep Grand Cherokee:

What 2023 Jeep Grand Cherokee owners say

Electrical system all 179 →

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V576000 (Electrical System). The contact stated that while the vehicle was parked and turned off in the driveway, she heard popping noises and saw smoke coming from underneath the vehicle near the rear passenger seat. The contact called the fire department, which responded and extinguished the fire. The firefighters cut the battery lines, removed the battery, and pushed the vehicle away from the contact's home. A hazmat team arrived and sprayed water on the battery for three hours. A fire department report was filed. The vehicle was towed to the dealer, where the manufacturer's investigation unit inspected the vehicle and determined that the failure was related to the battery. …

The contact owns a 2023 Jeep Grand Cherokee Overland. The contact received a recall notification letter and suggested that the failure was due to NHTSA Campaign Number: 25V576000 (Electrical System). The contact stated that while driving 30-35 MPH, the driver lost control of the vehicle for unknown reasons, drove off the road, and crashed into a telephone pole. There were no warning lights illuminated. The contact sustained bumps and bruises, and medical attention was provided at the site of the crash. The airbag deployed. The contact saw smoke, but it was unclear if there was a presence of fire. The fire department was on the scene. A police report was filed. The vehicle was towed to a salvage yard. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 35,000. …

Engine & cooling all 86 →

The contact owned a 2023 Jeep Grand Cherokee. The contact stated that while the vehicle was parked under the carport, a loud bang was heard coming from outside. The contact's husband was inside the residence in the back room when the abnormal sound was heard. The contact's husband did not go outside to check the origin of the sound until a second abnormal bang could be heard coming from outside. The contact's husband went to check the sound and noticed that the front section of the residence was on fire. The contact called the emergency number, and the police and fire department were dispatched. The fire destroyed the residence and burned a vehicle that was parked in the backyard. The fire department was able to extinguish the fire. The contact's husband inhaled smoke and was taken to the hospital by ambulance. The contact's cat perished in the fire. …

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated several unknown warning lights were illuminated. The contact stated that the transmission failed to shift into the intended gear. Additionally, the contact stated that an unusual alarm had sounded while the vehicle was parked. The vehicle was taken to the dealer, where the failure could not be duplicated. The contact was advised that the vehicle was unsafe to drive and could not be returned to the contact. The contact stated that the failure initially started a day after the vehicle was purchased, and the vehicle was taken to the dealer several times. The contact stated that while the dealer's mechanic was test-driving the vehicle, the mechanic was nearly involved in a crash due to the failure. …

Suspension all 68 →

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the vehicle unexpectedly lowered and started pulling to the right. The vehicle was pulled over to the side of the road, and the contact exited to inspect the vehicle but found no failure. The vehicle was taken to the residence, and then to a dealer, where it was diagnosed and determined that the axle and passenger's side rear tension link were bent and lodged into the knuckle, the passenger steering knuckle was fractured with a fractured bolt inside, and the passenger's side rear tension link, CV axle, and steering knuckle needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately 8 weeks later on the driver's side. …

The contact owns a 2023 Jeep Grand Cherokee. While the contact's husband was driving approximately 72 MPH with the contact seated in the front passenger's seat and two children in the rear seats, the occupants heard a loud bang coming from the rear of the vehicle. The vehicle immediately became uncontrollable and the rear-end shifted. A trailing vehicle swerved into the median to avoid a crash. Upon pulling over to the side of the road and inspecting the vehicle, the contact's husband noticed that the rear passenger-side coil spring had detached and was ejected from the vehicle. The driver drove the leaning vehicle to the dealer via a side road; however, the vehicle was not yet diagnosed or repaired. …

2023 Jeep Grand Cherokee engines & fuel economy

EPA ratings. Class: SUV.