Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2004 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2004 Jeep Grand Cherokee. The contact stated while adjusting the side mirrors on the driver side console, the contact noticed that the mirror failed to adjust as designed. The contact attempted to unlock the doors by pressing the unlock button on the driver's side console and the doors failed to unlock. The contact stated that the buttons on the driver's side console failed to function as needed. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 86,000.
Tl* the contact owns a 2004 Jeep Grand Cherokee. While driving 30 MPH, there was a burning odor coming from the vehicle. The contact noticed the resistor pack was melted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.
This is the 2nd time I have had this problem. The heater/blower/vent system failed and no hot air comes out the right side of the car including the defroster which is dangerous. It turns out that there are cheap plastic temperature doors on the heating system under the dash that break. This is a very common problem on 1999-2004 jeeps with dual heating systems. I had this repair done at 72,500 miles and now again at 141,900 miles. Both times the repair was about $1500. The repairs were done on nov 9, 2009 and dec 2, 2015. I am taking the car back to the dealer today because the air is still not coming out of the vents properly. I was checking about recalls before I go to the dealer, and I just found this website that describes the common problem and a low cost way to fix it yourself. Http://www.jgcparts.com/jeepheater.html . …
Tl* the contact owns a 2004 Jeep Grand Cherokee. The contact stated that the rear driver's side door and window failed to open. There were no warning indicators illuminated. The door ajar message was displayed. The vehicle was taken to an independent mechanic who stated that the wiring needed to be replaced. The local dealer was not contacted. The manufacturer was contacted and provided case number: 68161969. The contact was referred to NHTSA. The failure mileage was 135,000.
Tl* the contact owns a 2004 Jeep Grand Cherokee. The contact stated that the exterior amber side reflectors did not illuminate while driving 30 MPH. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA campaign number: 06e064000 (exterior lighting). The failure mileage was 150,000.
Takata recall. The advice is not to drive too much , should I let my wife drive it? My complaint is that there is no thought for the consumer. So why do we have NHTSA? Could you answer that question?
On are 2004 Jeep Grand Cherokee overland with automatic climate control the blend doors have failed and this causes the HVAC unit to either blow hot or cold when turned on but you have no control of it. We have had the A/C kick on when unit was set to heat/defrost in the middle of winter and this causes a safety issue as the windshield will start icing up or fogging up if it's not real cold out and as my wife drives this vehicle daily I want her in a safe vehicle. We have also had the heater kick on when using the A/C and all you can do is turn the HVAC unit off and roll down the windows. From what I have been told all Grand Cherokee's have this problem just at different intervals. I know some people who have had multiple failures of this part. …
Tl contact owns a 2004 Jeep Grand Cherokee. Ever since the vehicle was purchased, the contact has experienced several failures with the windows. When proceeding to roll down the front passenger side window, it drops down into the door jam. The vehicle was taken to the dealer and they determined that the regulator assembly failed. The window was repaired at the cost of $450. While driving 25 MPH, the rear driver's side window also dropped down into the door jam. The vehicle was taken to the dealer and they determined that the regulator assembly failed again. The window was repaired at the cost of $106.50. One year later, while driving 65 MPH, the driver's side window dropped down into the door jam. The vehicle was taken to the dealer and is in the process of being repaired. In addition, when the contact opened the sunroof, she was unable to close it back. …
Tl contact owns a 2004 Jeep Grand Cherokee. Immediately upon purchasing the vehicle, the sunroof would open, but failed to close. The contact never left the dealer and was informed that it was an electrical failure. The window regulator motor was replaced; however, the failure occurred on two more occasions. The contact returned the vehicle to the dealer both times and the motor was repaired. Shortly afterwards, the passenger side window fell inside the door. The contact returned to the dealer and was informed that the window cable failed. The mechanic repaired the window. Shortly after that, when the driver's side door was shut, the rear window fell down into the door. The mechanic stated again that the power window regulator was defective and repaired the failure. …
Tl contact owns a 2004 Jeep Grand Cherokee. The contact stated that the heater blows cold air. The vehicle was taken to the dealer and they charged $97 for a diagnostic, but could not locate a failure code. She took the vehicle to aamco and they changed a hose and cleaned the vents; however, the failure persisted. She took the vehicle to a private mechanic, who replaced the thermostat and stated that the instrument panel main circuit board failed. A report was filed with the manufacturer and assigned reference number 18091070. The manufacturer stated that the mileage exceeded the warranty; therefore, they would not assist with the repair. The vehicle has not been repaired. The failure mileage was 82,000 and current mileage was 83,000. Updated 12/22/08. The consumer stated the heat didn't work, but the thermostat would get warm. …
Window & Wiper complaints in other Grand Cherokee years
Frequently asked questions
How common are window & wiper problems on the 2004 Jeep Grand Cherokee?
NHTSA has 108 complaints about the windows, wipers & sunroof of the 2004 Jeep Grand Cherokee, 8% of the model year's 1,295 complaints. The component named most often is power window devices and controls (38 mentions).
Is there a recall for 2004 Jeep Grand Cherokee window & wiper problems?
No. NHTSA lists no windows, wipers & sunroof recall for the 2004 Jeep Grand Cherokee, though it has 8 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2004 Jeep Grand Cherokee window & wiper problems start?
Half of the complaints with a recorded mileage happened before about 62,000 miles, and 10% before 25,000 miles.
Is it dangerous?
Owners linked 1 crash, 1 fire and 5 injuries to windows, wipers & sunroof problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.