Which parts fail
Components named in complaints (seat frames, recliners, heated seats and seat tracks).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2000 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2000 Jeep Grand Cherokee. The contact stated that the driver's side seat burnt her legs while wearing jeans. The contact sustained 2nd-degree burns however medical attention was provided. There were no warning indicator lights illuminated. The contact called the local dealer where informed there were no associated recalls. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 165,000.
Drivers front seat has come loose from the bottom and is now wobbly, uncomfortable to sit on it and appears dangerous to drive as its not secure. There are lots of complaints about this happening to others on the internet.
The driver's seat on my 2000 Jeep Grand Cherokee started squeaking a few weeks ago, and the other day the entire seat bracket broke while I was going around a corner at speed (within the speed limit). When the seat bracket broke, the entire seat (with me in it) abruptly leaned to the side and I momentarily lost control of the vehicle and dented the side of the car on a guardrail. I have contacted a Jeep dealer, and I am told this is a very common problem and the seat repair is close to $1000!! Furthermore, they do not have the parts in stock and I am required to pay for the parts in advance for them to order them. This is ridiculous - the failure is a serious safety hazard, it has happened to thousands of other Jeep Grand Cherokee owners, and I'm sure it has resulted in accidents and, possibly, loss of life. What can you do to help start the process of getting a safety recall issued?
Bought this automobile used. A couple of days later we noticed the drivers seat track had separated in two places on each side of the seat. The seat was literally being held to the track with bailing wire that the previous owner had rigged. We removed the wire and used a cushion spring to hold the seat to the track. Note: the metal brackets on both sides of the seat had simply fatigued and split in two. I called our local Jeep/Chrysler dealer and he gave me the national number for Jeep customer service. After speaking with the rep, nothing could be done since there had not been a recall notice on this item. I checked the internet and found that this was a common complaint for this year of Grand Cherokee. I feel very strongly that this condition is very dangerous and Chrysler/Jeep should recall the drivers side seat track for these years (1999-2004) Grand Cherokee.
As I was getting off my vehicle I heard a pop coming from around my seat. I did not know what it was and did not make much of it until the next time I sat on the seat. Upon entering and seating on the driver's seat I noticed that the seat was not even as it had been in the day before. I got off the vehicle and the front right corner of the driver's seat had dropped and the seat was leaning down toward this corner. After I inspected under the seat I determined that this was due to the front, right bracket connecting the seat to the track breaking off the track. Now the seat is only supported by three brackets. I feel that this should not have happened to my vehicle given its age, mileage and my height and weight. I thick that this potential very unsafe in the event of an accident.
Tl* the contact owns a 2000 Jeep Grand Cherokee. While driving at various speeds, the vehicle suddenly shut off. The vehicle was taken to the dealer where it was diagnosed that the cam and crank sensors were faulty. The sensors were replaced, but the vehicle continued to experience the failure. The contact indicated that the vehicle would also stall due to the main computer overheating. The vehicle was taken to the dealer. The technician replaced the screws to the computer. No further information was available. In addition, the front driver side seat rails malfunctioned causing the seat to move while operating the vehicle. The failure was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 196,000.
Seat began rocking laterally when cornering. Inspection indicated all seat parts were firmly attached. Entering a parked vehicle on a cold evening, the seat rotated to the right and backward slightly. Since then the seat will not adjust fore/aft on its rails nor am I able to bring the seat into its original upright position. I receive a warning that the seatbelt is not buckled even though the belt is firmly buckled. The vehicle has never been in an accident.
January 9 2018, the heated seat in my newly purchased Jeep burnt me so badly that 6 weeks later I still havent healed completely. I do have a photos of injured area and it's current condition is last pic. These seats need recalled, it could have been even word-for-word child or old person with thin skin, it was so painful to shower, sit, or much less move during this healing .
Tl* the contact owns a 2000 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the front driver side seat fractured without warning. The vehicle was taken to an independent mechanic, where it was diagnosed that the seat needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 2,013.
Car's instrument panel went wild w hen I started the car.every warning light came on and stayed on. Gauges worked immediately after starting the car, but slowly lost power to keep them on, and they went to the "key off" position. Nothing on the drivers armrest worked, no seat auto positioner, no window open, shut, or lock. Information panel overhead went dead (blank).
Seat complaints in other Grand Cherokee years
Frequently asked questions
How common are seat problems on the 2000 Jeep Grand Cherokee?
NHTSA has 178 complaints about the seats of the 2000 Jeep Grand Cherokee, 12% of the model year's 1,447 complaints. The component named most often is front assembly › recliner (8 mentions).
Is there a recall for 2000 Jeep Grand Cherokee seat problems?
No. NHTSA lists no seats recall for the 2000 Jeep Grand Cherokee, though it has 6 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2000 Jeep Grand Cherokee seat problems start?
Half of the complaints with a recorded mileage happened before about 118,000 miles, and 2% before 25,000 miles.
Is it dangerous?
Owners linked 7 crashes, 1 fire and 13 injuries to seats problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.