Electrical complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2024 | 7 | 16% | 5,000 miles |
| 2023 | 8 | 35% | 8,000 miles |
| 2022 | 18 | 14% | 10,000 miles |
| 2021 | 14 | 12% | 26,000 miles |
| 2020 | 25 | 8% | 39,000 miles |
| 2019 | 34 | 4% | 7,000 miles |
| 2018 | 37 | 4% | 50,000 miles |
| 2017 | 26 | 2% | 6,000 miles |
| 2016 | 38 | 4% | 36,000 miles |
| 2015 | 53 | 7% | 27,000 miles |
| 2014 | 56 | 15% | 50,000 miles |
| 2013 | 854 | 35% | 45,000 miles |
| 2012 | 462 | 41% | 48,000 miles |
| 2011 | 687 | 38% | 55,000 miles |
| 2010 | 28 | 4% | 60,000 miles |
| 2009 | 17 | 7% | 65,000 miles |
| 2008 | 158 | 14% | 85,000 miles |
| 2007 | 96 | 10% | 92,000 miles |
Which parts fail
Components named in complaints (battery, alternator, wiring, ignition, instrument cluster, infotainment).
Mileage when the problem started
What owners report
The contact owns a 2024 Ford Edge. The contact stated that the hatch of the vehicle was designed to close automatically while the user owned the key fob, with the user's foot underneath the hatch. The contact stated that the hatch had been closing prematurely while the key fob was not near the hatch, and the hatch had hit both the contact and family members on the head. There was no injury sustained. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The manufacturer was notified of the failure and had sent engineers to diagnose the vehicle, but the engineers could not determine the cause of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000.
Good day. I purchased a 2024 Ford Edge SEL in March 2024. I would like to call your attention to the vehicle's horn. I was unable to alert a truck driver who was backing up that he was going to back inro my car. The horn for the vehicle is extremely weak, in fact too weak to be audible to a driver in front of you who has their car windows closed. It is inaudible in that instance nor is it audible over traffic noise or rain. In my case, the only thing that stopped the truck continuing its reversing was my vehicle - he couldn't continue moving. It resulted in $5,800.00 front-end damage to my vehicle.
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed with the defroster activated, the infotainment system screen turned blank, and then the defroster was inoperable. Additionally, the contact stated that the heater and A/C failed to operate as needed when the infotainment system screen turned blank. No warning light was illuminated. The Better Business Bureau (BBB) was made aware of the failure and a case was opened. The vehicle was taken to the dealer, where the BBB had a Ford inspector diagnose the vehicle; however, no diagnostic codes were retrieved. The dealer replaced the Accessory Protocol Interface Module (APIM) and performed an unknown software update. The failure recurred, and the vehicle was taken back to the dealer, but the cause of the failure could not be determined. …
The contact leased a 2023 Ford Edge. After a rainstorm, the contact discovered water accumulation in the footwell of the front driver's side of the vehicle. The vehicle was taken to the dealer where parts of the interior of the vehicle were removed to dry out the interior of the vehicle; however, the dealer then discovered there was a crack in the windshield which caused the failure. After two weeks in the possession of the dealer, the vehicle was returned to the contact; however, the vehicle failed to start up after several attempts. The vehicle was driven and towed to the dealer on multiple occasions where diagnostics were performed but no defects were found. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,095.
The contact owns a 2022 Ford Edge. The contact stated that the liftgate of the vehicle would inadvertently close on its own while loading or unloading the truck. The contact stated that the liftgate had closed on her back persistently on one occasion. The contact stated that she immediately reached out to the liftgate manual button and the liftgate elevated. There was no further information provided. There was no warning light illuminated. The vehicle was taken to the local dealer who informed the contact that they could not duplicate the failure. The vehicle was then taken to a second dealer, Folsom Lake Ford (12755 Folsom Blvd, Folsom, CA 95630), who informed the contact that they could not duplicate the failure. …
The contact owns a 2022 Ford Edge. The contact stated that after purchasing the vehicle, she was notified of an unknown recall requiring a software update. The software update was completed. The contact stated that while driving on several occasions at various speeds, the infotainment screen went black, and the contact was unable to access the heat, A/C, or the radio. The contact stated that when the vehicle was started, the driver's side seat warmer independently activated. The vehicle was taken to a dealer, and a mechanic from the dealer arrived at the residence. The vehicle was diagnosed, and it was determined that a software update was needed. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approximately two minutes. Additionally, the contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and other collision mitigation systems failed to function as needed while driving. …
The contact owns a 2021 Ford Edge. The contact stated that while driving at an undisclosed speed, the "Key Not Detected" message was displayed, after which the vehicle independently turned off while in motion. The contact pulled over to the shoulder of the roadway; however, upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the information display center went black, resulting in the loss of safety features and alerts for pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.
Related recalls (2)
Electrical system › Starter assembly
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Remedy: Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge.
Electrical system › Software
Ford is recalling certain model year 2011 Ford f-150, f-250, f-350, f-450, f-550, edge, and Lincoln mkx trucks manufactured from October 25, 2010, through November 20, 2010. These vehicles were inspected using integrated diagnostic system (ids) that had a custom software routine to read the suspect body control module (BCM)…
Remedy: Dealer will inspect the body control module and if necessary replace it free of charge. The safety recall began on March 7, 2011. Owners May contact Ford motor company customer relationship center at 1-866-436-7332.
Frequently asked questions
Which Ford Edge years have electrical problems?
By NHTSA complaints, the 2013 (854), 2011 (687), 2012 (462), 2008 (158) and 2007 (96) model years. Electrical complaints make up 35% of all complaints for the 2013.
Is there a recall for Ford Edge electrical problems?
Yes — 2 recalls, including 18V-548 (starter assembly, Aug 20, 2018); 11V-128 (software, Feb 24, 2011). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Ford Edge electrical problems start?
Across all years, half of the complaints with a recorded mileage happened before about 52,000 miles; 48% happened before 50,000 miles.
What part fails most often?
Owners most often name the instrument cluster/panel (14 mentions), followed by the 12v/24v/48v battery (9).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.