Ford Edge Door Lock & Latch Problems

Door Lock & Latch complaints by model year

Which parts fail

• Doors › Latch
  133
• Hatchback/liftgate › Lock
  10
• Doors › Lock
  2
• Electronic lock/latch actuator
  2
• Trunk lid › Latch
  2
• Trunk lid › Lock
  1
• Hood › Latch
  1
• Tailgate › Latch
  1

Components named in complaints (door latches, locks, hood and tailgate latches).

Mileage when the problem started

• Under 25k
  1910%
• 25k–50k
  8141%
• 50k–75k
  5728%
• 75k–100k
  189%
• 100k–150k
  189%
• 150k+
  74%

What owners report

Unintended Hands-Free Liftgate Activation: When standing next to or loading items into the rear cargo area the lift gate will begin to close on its own. On two occassions I have been hit on the head and also on my shoulder. No injuries were incurred. This is a random occurance. The issue has been reported to the Ford delership, McDonald Ford in Freeland MI, on several occasions. The most recent being April 13, 2023. The service advisor presented me with a Ford bulletin, SSM 51360, which states "This is a normal condition and repairs are not necessary." I feel that this is a safety issue, especially for seniors who may not be able to react as quickly as I did in order to avoid injury.

The contact rented a 2022 Ford Edge. The contact stated while moving items out of the trunk of the vehicle with the rear door elevated, the rear door inadvertently dropped and hit her on the face. The contact sustained a laceration under her left eye. Additionally, the contact sustained headache, neck ache and emotional stress as the incident occurred while assisting her younger daughter to move to College. The contact sought medical assistance. The vehicle was returned to Hertz rental company. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated that while driving at 15 MPH in the rain, the brake pedal was applied however, there was a delay in responding, and crashed into a Subaru Forester. There was an abnormal squeaking and squealing sound detected. The vehicle was drivable. While approaching a stoplight, there was an abnormal squealing noise, and there was an increase in stopping distance. There were no warning lights illuminated. The contact sustained a sprained neck, and medical attention was provided. There was no reported fire or air bag deployment. A police report was filed. The vehicle was taken to a brake center where it was determined there was an ABS failure related to NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) however the parts were not available. The hood was unable to be opened. The local dealer was not contacted. …

The contact owns a 2016 Ford Edge. The contact stated that the trunk failed to open while using the key fob or the trunk button inside the vehicle. Additionally, the trunk warning light was illuminated while the trunk was properly closed, causing the battery to drain. The vehicle was taken to the dealer where it was diagnosed that the trunk sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the contact stated that the hatchback of the vehicle became inoperable. The contact stated that the rear trunk door intermittently failed to open when the contact attempted to operate the rear trunk. The contact had to push up on the hatchback to move it upward with great force. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to NHSTA Hotline for further assistance The approximate failure mileage was 176,000.

The contact owns a 2015 Ford Edge. The contact stated that the rear trunk door would intermittently fail to open and on other occasions would not stay closed. The vehicle was taken to the local dealer who inspected the vehicle but no service was performed. After retrieving the vehicle, the contact discovered that the doors on the vehicle could no longer be opened using the key fob or while using the key manually. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 68,000.

The contact's father owns a 2014 Ford Edge. The contact stated that while he was driving at approximately 65 MPH, the "door open" alarm and chime was sounding, indicating that the driver's side door was open. The contact observed that the driver's side door was closed. The contact pulled off the highway, stopped the vehicle, and turned off and restarted the vehicle several times and the alarm turned off. The contact stated that her father related that the failure was recurring and additionally, the door locks were unlocking independently, and that the driver's side door keypad was constantly illuminated, causing the battery to be drained. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 190,000.

The contact owns a 2014 Ford Edge. The contact stated that all four windows failed to operate as needed. Additionally, the front driver's side door warning light illuminated indicating that the front driver's side door was open however, the door was securely closed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was unavailable.

Related recalls (2)