Suspension complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2016 | 2 | 0% | 105,000 miles |
| 2015 | 6 | 2% | 13,000 miles |
| 2014 | 3 | 0% | 65,000 miles |
| 2013 | 2 | 0% | 71,000 miles |
| 2012 | 7 | 1% | 48,000 miles |
| 2011 | 8 | 1% | 24,000 miles |
| 2010 | 10 | 1% | 58,000 miles |
| 2009 | 4 | 1% | 80,000 miles |
| 2008 | 25 | 1% | 51,000 miles |
| 2007 | 4 | 2% | 48,000 miles |
| 2006 | 8 | 2% | 89,000 miles |
| 2005 | 25 | 3% | 55,000 miles |
| 2004 | 7 | 4% | 66,000 miles |
| 2003 | 11 | 4% | 24,000 miles |
| 2002 | 17 | 4% | 74,000 miles |
| 2001 | 29 | 6% | 60,000 miles |
| 2000 | 22 | 7% | 80,000 miles |
| 1999 | 32 | 9% | 100,000 miles |
| 1998 | 18 | 6% | 98,000 miles |
| 1997 | 18 | 5% | 101,000 miles |
| 1996 | 38 | 4% | 113,000 miles |
| 1995 | 3 | 5% | 35,000 miles |
Which parts fail
Components named in complaints (struts, shocks, control arms, ball joints, springs).
Mileage when the problem started
What owners report
A 2015 Chrysler Town and Country van from miami, florida driven only in non-salt, snow conditions of florida has total corrosion of strut tower and strut accessories to the point that strut is not connected due to the corrosion and perforation of strut tower connection points. Contact Chrysler having pre-purchased a lifetime maximum care guarantee for replacement and correction. Chrysler will not honor guarantee replacement claiming that guarantee is not extended to rust. Claimant claims that the extensive level of corrosion for a care from the state of florida with that level of corrosion is a manufacturer defect directly related to the design or manufacturer defect for the corrosion resistant finish applied to the strut tower or design of the strut tower that ponds or captures water with way to effectively drain the tower leading to corrosion on a compromised surface treatment that …
Tl* the contact owns a 2015 Chrysler Town and Country. While driving approximately 45 MPH, the vehicle began to pull towards the right independently. The vehicle was taken to the dealer, where the four tire rims were replaced and an alignment was performed. The failure persisted after the repair. The dealer stated that the vehicle functioned as designed. The manufacturer was notified of the failure. The approximate failure mileage was 180.
The contact's mother owned a 2014 Chrysler Town and Country modified adaptive wheelchair vehicle. The contact stated while driving at various speeds, he smelled a strong burning odor inside the cabin of the vehicle. Additionally, the contact stated while the vehicle was parked, he noticed that there was fuel leaking on the rear driver's side wheel. The vehicle was taken to the dealer Mobility Works where the modified vehicle was originally purchased. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 15V264000 (Suspension). The dealer replaced the mounting bracket with a revised bracket that was welded to the vehicle chassis; however, the dealer declined to add the suspension strap. As a result of the repair, the vehicle was no longer aligned. The contact stated that the vehicle sticker indicated that it had been modified by Eldorado National-Kansas. …
Rear trailing arm broke loose from the chassis. 2 bolts sheared off on right side 2 were missing and left side two were missing and the other 2 were loose. The whole right side of the rear end was hanging down. This happened while in Town at low speed fortunately as in a few minutes I would have been on the highway at 55 mpr. Grandkids were in the car. It was totally undriveable and I had to have it towed. Having read online there are several others that have had the same issue. I wonder how many major accidents or fatalities have occured on Chrysler or Dodge minivans because of this condition. This van has less than 40K miles.
Tl* the contact owns a 2012 Chrysler Town and Country. While driving at approximately 60 MPH, there was an abnormal humming sound coming from the front and rear driver side. The vehicle was taken to an independent mechanic. The wheel hub assembly was replaced on the front and rear driver side tires. The failure recurred on the front and rear passenger side tires. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 12V141000 (suspension). The approximate failure mileage was 48,000.
I was driving with my children through a parking lot when our van started making a horrible sound....when I pulled off to the side and got out I saw that the right rear tire wasn't where it should be and there was a medal part hanging down. We had the van towed to my mechanic, dave grandominico, contact #[phone], who looked at our van the next day and said that there were only 2 bolts in the trailing arm and those two bolts snapped. He said that there should have been 4 but it he could see that there was never 4 (no markings or scratches where there was no bolts indicating they had never been added). Dave recommended that we take the van to a Chrysler dealership so they could document the manufacturing problem. Dave then installed 2 bolts in to the slots where there was none (so that we could drive it to chyrsler); he left the 2 snapped bolts in place. …
Trailing arm on right rear passenger side of the van snapped, whie 'I was driving on a city street close to my home. The rear of the van started to shake violently I was able to bring the vehicle under control and stop. I then proceeded cautiously to return to my home. My husband removed the right rear tire where we saw the trailing arm snapped in half.
So my vehicle, the key fob for some odd reason goes from in the run position to the off position, which caused my car to turn off while driving shuts down the entire car and with that makes it hard to stop
Related recalls (3)
Suspension › Rear › Axle › Non-powered axle assembly
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through…
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600.
Suspension › Rear
Chrysler is recalling certain model year 2012 town and country and Dodge grand caravan vehicles manufactured from November 15, 2011, through November 21, 2011. Some vehicles May be equipped with right rear hub and bearing assemblies that were not fully machined.
Remedy: Chrysler will notify owners, and dealers will replace the right rear hub and bearing assembly, free of charge. The safety recall began on April 27, 2012. Owners May contact Chrysler at 1-800-853-1403.
Suspension › Front › Control arm › Lower arm
Vehicle description: minivans. The lower control arm pivot bolt could fracture.
Remedy: Dealers will replace the left and right lower control arm bolts and nuts. Owner notification began April 30, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive…
Frequently asked questions
Which Chrysler Town and Country years have suspension problems?
By NHTSA complaints, the 1996 (38), 1999 (32), 2001 (29), 2005 (25) and 2008 (25) model years. Suspension complaints make up 4% of all complaints for the 1996.
Is there a recall for Chrysler Town and Country suspension problems?
Yes — 3 recalls, including 14V-055 (non-powered axle assembly, Feb 11, 2014); 12V-141 (rear, Apr 3, 2012); 01V-152 (lower arm, May 8, 2001). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Chrysler Town and Country suspension problems start?
Across all years, half of the complaints with a recorded mileage happened before about 68,000 miles; 37% happened before 50,000 miles.
What part fails most often?
Owners most often name the front (72 mentions), followed by the front › macpherson strut (34).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.