Body complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2016 | 75 | 14% | 60,000 miles |
| 2015 | 17 | 4% | 61,000 miles |
| 2014 | 36 | 6% | 86,000 miles |
| 2013 | 25 | 4% | 47,000 miles |
| 2012 | 33 | 5% | 70,000 miles |
| 2011 | 37 | 5% | 36,000 miles |
| 2010 | 37 | 2% | 49,000 miles |
| 2009 | 12 | 2% | 118,000 miles |
| 2008 | 48 | 2% | 60,000 miles |
| 2007 | 17 | 8% | 62,000 miles |
| 2006 | 19 | 4% | 70,000 miles |
| 2005 | 38 | 4% | 60,000 miles |
| 2004 | 9 | 5% | 119,000 miles |
| 2003 | 15 | 6% | 38,000 miles |
| 2002 | 19 | 5% | 64,000 miles |
| 2001 | 21 | 5% | 68,000 miles |
| 2000 | 22 | 7% | 99,000 miles |
| 1999 | 17 | 5% | 100,000 miles |
| 1998 | 7 | 2% | 137,000 miles |
| 1997 | 14 | 4% | 101,000 miles |
| 1996 | 33 | 4% | 112,000 miles |
| 1995 | 8 | 14% | — |
Which parts fail
Components named in complaints (doors, hood, frame, rust, paint and trim).
Mileage when the problem started
What owners report
The contact owns a 2016 Chrysler Town and Country. The contact stated that after arriving at her destination, she became aware that both the driver's and passenger's side sliding doors were jammed. Upon applying great force, the contact was able to open the driver's side door, and after visual inspection, she observed the sliding door was off the track with electrical wires exposed. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer was also unable to open the passenger's side sliding door. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.
The contact owns a 2015 Chrysler Town and Country. The contact stated that the driver's side sliding door was making an abnormal sound and failed to open and close as needed. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at 30 MPH, the active head restraint on the driver's seat deployed independently, causing the contact get injured on the back of his head. The contact confirmed there was no impact, object, or crash. No warning lights were illuminated in the vehicle. No medical attention was required. The dealer or an independent mechanic was not contacted. The vehicle was not taken to the dealer or an independent for diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.
The contact owns a 2015 Chrysler Town And Country Touring. The contact stated that on several occasions while parked and turned off, the tailgate button was depressed from inside of the vehicle, and the tailgate closed inadvertently. On one occasion while parked with the tailgate opened, the hatchback closed on her head and would release. The contact sustained a head injury. Medical attention was not needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.
The contact's mother owns a 2014 Chrysler Town and Country modified for wheelchair accessibility. The contact stated while driving 55-65 MPH, he smelled an abnormal burning odor. There were no warning lights illuminated. The contact opened the windows, drove to his residence, and parked the vehicle. The contact then noticed a trail of fluid on the ground. The contact stated that the fluid was coming from the passenger's side rear shock location. The vehicle was towed to an independent mechanic where it was diagnosed that the bracket of the shock fractured and pierced unknown hoses. The independent mechanic repaired the hoses; however, the independent mechanic was unable to repair the passenger's side rear shock bracket. …
On warm days, the sliding door on driver's side will not latch when it closes. The door constantly tries to latch shut. After the van has been sitting in a garage, out of the direct sunlight, it is able to latch shut again. This opening and closing occurs while the vehicle is in motion and stopped. Furthermore, there is a seat right next to the door. Thus, this is a safety risk because the unlatched door poses a risk of injury or death during a collision or accident. The Chrysler dealers have not able to solve this issue and there are countless instances online of other van owners reporting the same issue. This is well, documented issue that the manufacturer cannot explain or solve. Please recall the van before someone dies.
The contact owns a 2013 Chrysler Town and Country. The contact stated that the air bag warning light was flashing. Additionally, the Auto Start feature was inoperable. The contact also stated that the heater was activated independently. While driving at undisclosed speeds, the vehicle stalled with the check engine warning light illuminated. The contact stated that the hood latch had been seized, and the electrical system was inoperable. The vehicle was taken to the local dealer, but the dealer declined to service the vehicle and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 104,000.
My back driver side sliding door stopped working and I had to remove my grandchild from the window because the car was loaded and packed for a trip. Then about 5 months after the door stopped my passenger and driverside windows would roll down and immediately back up and then down and not close. This caused extreme cold for passengers in the vehicle since we were driving in bad weather and could not stop to try to get them rolled up. Having only 1 back door that works makes it completely impossible to load and unload my family and it bothers me if there were an emergency and had to exit vehicle I wouldn't be able to get all my grandkids out in a timely manner. When I pull up to a construction zone and have to stop I have to open my door to hear to talk to them which caused them to tell me to stay in vehicle and they get scared for my safety with my door open. …
NHTSA investigations
Sliding door latch failure
Chrysler maintains that the common factor contributing to known sliding door opening incidents is prior incorrect dealer latch adjustment.Chrysler attributes this problem to an inaccurate service manual procedure - sliding door latch/lock control, removal and installation.Chrysler furnished information showing that six of its complaints, and two of odi's, involved vehicles that had undergone prior repairs to the…
Sliding door latch failure
Analysis of known incidents indicates a declining trend over the last five calendar quarters.extensive testing of incident vehicles has failed to reproduce occurrences of full latch disengagement.no failure mode which could cause a properly latched door to lose full latch engagement while driving has been verified as a causal factor in any of the known incident vehicles during this investigation.a safety-related…
Frequently asked questions
Which Chrysler Town and Country years have body problems?
By NHTSA complaints, the 2016 (75), 2008 (48), 2005 (38), 2010 (37) and 2011 (37) model years. Body complaints make up 14% of all complaints for the 2016.
Is there a recall for Chrysler Town and Country body problems?
No. NHTSA lists no body & structure recall for any Chrysler Town and Country model year. A widespread problem may still be covered by an extended warranty or a manufacturer service bulletin, so ask a dealer.
At what mileage do Chrysler Town and Country body problems start?
Across all years, half of the complaints with a recorded mileage happened before about 65,000 miles; 38% happened before 50,000 miles.
What part fails most often?
Owners most often name the body (276 mentions), followed by the body › door (146).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.