Seat complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2025 | 1 | 1% | — |
| 2024 | 3 | 1% | — |
| 2023 | 5 | 1% | 14,000 miles |
| 2022 | 12 | 5% | 29,000 miles |
| 2021 | 5 | 1% | 158,000 miles |
| 2020 | 1 | 0% | — |
| 2019 | 10 | 3% | 51,000 miles |
| 2018 | 43 | 5% | 46,000 miles |
| 2017 | 20 | 5% | 43,000 miles |
| 2016 | 11 | 4% | 71,000 miles |
| 2015 | 315 | 23% | 69,000 miles |
| 2014 | 338 | 14% | 75,000 miles |
| 2013 | 57 | 7% | 81,000 miles |
| 2012 | 12 | 1% | 110,000 miles |
| 2011 | 10 | 1% | 90,000 miles |
| 2010 | 1 | 1% | 114,000 miles |
| 2009 | 1 | 1% | — |
| 2008 | 1 | 0% | 87,000 miles |
| 2006 | 5 | 0% | 55,000 miles |
| 2005 | 18 | 1% | 14,000 miles |
| 2004 | 110 | 8% | 96,000 miles |
| 2003 | 46 | 6% | 117,000 miles |
| 2002 | 67 | 5% | 105,000 miles |
| 2001 | 113 | 13% | 101,000 miles |
| 2000 | 178 | 12% | 118,000 miles |
| 1999 | 88 | 5% | 112,000 miles |
| 1998 | 5 | 0% | 120,000 miles |
| 1997 | 10 | 1% | 109,000 miles |
| 1996 | 5 | 1% | 200,000 miles |
| 1995 | 4 | 1% | — |
Which parts fail
Components named in complaints (seat frames, recliners, heated seats and seat tracks).
Mileage when the problem started
What owners report
Involved in a motor vehicle accident front end damage with all airbags deployed. The passenger front seat dislodged during the accident, causing the passenger and the seat to be pressed up against the glove compartment leading to injury to passenger severe bruising and burns all up and down both legs lacerations to right ankle requiring the use of crutches.
The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs. During this period, the vehicle was not safe to operate and no loaner vehicle or alternate transportation was provided. The dealership instructed us to obtain a rental vehicle, stating verbally that it would be covered. Relying on this instruction, we incurred rental and transportation expenses. After returning the rental, we were forced to rely on other private transportation, including Uber, solely because the recalled vehicle remained unavailable. Despite the vehicle being disabled due to manufacturer safety recalls, the manufacturer has refused to fully reimburse these transportation costs. …
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V472000 (SEATS) and 25V576000 (ELECTRICAL SYSTEM); however, parts for the recall repairs were not yet available. The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. An unknown message about the Hybrid Mode and Gasoline Mode was displayed. The contact was able to coast to the side of the road. The vehicle was restarted, and the system reset independently. The vehicle was taken to the dealer, where it was determined that the Battery Pack Control Module (BPCM) had failed. The vehicle was not repaired due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …
What component or system failed or malfunctioned, and is it available for inspection upon request? While driving, the passenger seat side airbag deployed unexpectedly. I was moving slowly, just starting to cross an intersection after a traffic light turned green, when the airbag in the passenger seat "exploded" without warning. How was your safety or the safety of others put at risk? The sudden loud noise startled me. This caused me to panic while in an active intersection. When I saw the seat airbag deploy, I became extremely concerned that my own seat could also explode, potentially causing injury to my back. The fear and distraction while driving put both my safety and that of surrounding drivers at risk. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No. …
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after entering the vehicle and attempting to buckle the driver's seat belt, the headrest suddenly detached, causing the brackets to strike the contact on the head. The contact sustained a sore neck. Medical attention was not needed. The vehicle was taken to the dealer and was diagnosed with SRS failure. The contact was informed that the SRS needed to be repaired. The repair was not covered under warranty or a recall. The vehicle was not repaired. The manufacturer was contacted; however, the call was redirected to the dealer for assistance. The failure mileage was approximately 29,200.
The brake force will jump suddenly and fall back when the brake pedal is even maintained at a constant level while the vehicle is being braked to a stop or decelerating. This malfunctioning will lead to imprecise control of the distance to the front vehicle. Engine Wobbling when it is fully stopped with "D" gear engaged, especially when the transmission temperature comes up after a few hours of driving. It can be clearly felt that the entire vehicle is bouncing with the engine. Engine misfires when crawling after a cold start. Engine speed will fall suddenly and then back up. The vehicle will shake badly, which can cause improper reaction and improper operation of the vehicle speed. The passenger seat squeezes the center console on the right side and the plastic panel comes off, which exposes a sharp edge to the passenger's lower body. …
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that approximately one hour after parking and turning off the vehicle, it was discovered that the front driver's seat headrest restraint had unintendedly deployed. No collision had occurred to cause the deployment. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 158,000.
Passenger seat lumbar inflated out and won't go back down. It has also popped off the back plastic on the seat. This is a known issue as we have found multiple incidents online. It is causing discomfort and pain when sitting. No inspections yet as we fear it could cost thousands to fix with less than 50k miles on the vehicle.
Related recalls (2)
Seats › Mid/rear assembly › Head restraint
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Remedy: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025.
Seats › Critical fasteners
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage.
Remedy: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
NHTSA investigations
Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early…
Frequently asked questions
Which Jeep Grand Cherokee years have seat problems?
By NHTSA complaints, the 2014 (338), 2015 (315), 2000 (178), 2001 (113) and 2004 (110) model years. Seat complaints make up 14% of all complaints for the 2014.
Is there a recall for Jeep Grand Cherokee seat problems?
Yes — 2 recalls, including 25V-472 (head restraint, Jul 17, 2025); 22V-180 (critical fasteners, Mar 24, 2022). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Jeep Grand Cherokee seat problems start?
Across all years, half of the complaints with a recorded mileage happened before about 90,000 miles; 14% happened before 50,000 miles.
What part fails most often?
Owners most often name the front assembly › head restraint (69 mentions), followed by the front assembly › power adjust (24).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.