AC & Heater complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2024 | 1 | 0% | 8,000 miles |
| 2018 | 1 | 0% | 46,000 miles |
| 2015 | 6 | 0% | 75,000 miles |
| 2014 | 6 | 0% | 3,000 miles |
| 2012 | 3 | 0% | 54,000 miles |
| 2011 | 6 | 0% | 60,000 miles |
| 2010 | 1 | 1% | 22,000 miles |
| 2008 | 2 | 0% | 170,000 miles |
| 2007 | 3 | 0% | 120,000 miles |
| 2006 | 3 | 0% | 112,000 miles |
| 2005 | 11 | 1% | 33,000 miles |
| 2004 | 152 | 12% | 50,000 miles |
| 2003 | 125 | 16% | 62,000 miles |
| 2002 | 246 | 17% | 65,000 miles |
| 2001 | 163 | 18% | 75,000 miles |
| 2000 | 80 | 6% | 89,000 miles |
| 1999 | 108 | 7% | 99,000 miles |
| 1998 | 16 | 2% | 85,000 miles |
| 1997 | 21 | 2% | 123,000 miles |
| 1996 | 21 | 2% | — |
| 1995 | 32 | 4% | 105,000 miles |
Which parts fail
Components named in complaints (air conditioning, heater, defroster, HVAC controls).
Mileage when the problem started
What owners report
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while getting a routine oil change shortly after, the warning light for a throttle box illuminated. The contact stated that in the past after getting the same oil change, the warning light for the tire pressure sensor light was illuminated. The contact took the vehicle to the dealer who determined no failure indicated for the tires. The contact stated that every time they brought the vehicle in for inspection no failure was indicated despite the contact filling the tires with air. The contact stated that while driving on the freeway when they were attempting to drive the speed limit of 65 mph their vehicle could not accelerate beyond being between 45-50 mph. The contact was able to pull off the ramp where the vehicle eventually came to a seize. The vehicle began to smoke on the front end. …
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, and that the left cylinder head and the A/C condenser needed to be replaced. The independent mechanic made the contact aware of an unknown recall; however, the VIN was not included. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,000.
HVAC system not working correctly; system cycles off/on rapidly and unable to maintain desire internal temperature of Jeep. Has been taken to Jeep dealer twice in 3 weeks without having situation fixed. Jeep service manager states "we know of issue, have no repair at this time, but not considered an official problem by Chrysler at this time". I am left with a brand new Jeep that has a malfunctioning A/C and heater which can't be repaired and will not be replaced by dealer. I am in a very difficult position, please help.
Tl* the contact owns a 2014 Jeep Grand Cherokee. The contact stated that the gear shift switched to different gears independently without warning. The vehicle was taken to the dealer where it was diagnosed that the vehicle operated as designed. In addition, in rainy weather, the defrost system failed to operate. The vehicle was taken to the dealer where the technician informed the contact to set the system inside to the same temperature outside. The manufacturer was not notified of the failure. The failure mileage was 100.
Due to passenger blender door being stuck, no heat circulates on passenger side...causes windshield to freeze up making visibility almost impossible on that side in freezing weather conditions ESP. On highway at ordinary speeds. Several people have addressed this on the internet..should be a recall item for safety purposes.
Tl* the contact owns a 2012 Jeep Grand Cherokee. The contact stated that the push button start hesitated at times. After a second attempt, the vehicle was able to start, but the failure progressed without warning. The contact also stated that there was excessive fog and that the vent controls were not functioning properly. The failure was reported to the dealer and they were not able to replicate and diagnose the failure. The dealer indicated that they performed the repairs for NHTSA campaign numbers: 14V391000 (electrical system) and 14V634000 (electrical system), but provided no confirmation. The dealer only stated that these two of the four recalls were performed and that they did not know when the other two recalls would be performed. …
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the defroster system stopped operating as needed. The contact stated that it was difficult to see the roadway while driving. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown module to be replaced. The vehicle was not repaired. The contact also noticed an oil leak near the oil pan gasket. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the blower fan had become defective; as a result, the defroster failed to operate as needed. The contact initially took the vehicle to an independent mechanic who could not diagnose the failure. The contact then took the vehicle to a dealer where she was informed that the relay had burned out causing the TIPM (Totally Integrated Power Module) to fail. The contact was then given an estimate for the repair of the fan, the relay, and the TIPM. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was unknown.
Related recalls (4)
Visibility › Defroster/defogger/HVAC system › Fan/motor
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative.
Remedy: Dealers will inspect and replace the blower motor, as necessary free of charge. Owner notification letters were mailed July 8, 2025. Owners may contact Chrysler customer service at 1-800-853-1403.
Visibility › Defroster/defogger/HVAC system
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative.
Remedy: Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
Seats › Front assembly › Seat heater/cooler
Chrysler is recalling 103,409 my 2001-2004 Jeep grand cherokee vehicles with heated seats and with Chrysler recall no. 06v-197 completed (03-04 my) or seat heater elements service replacement (01-02 my). The front seat electric heater elements could overheat.
Remedy: Dealers will replace the front seat heater elements free of charge. The recall began on November 23, 2009. Owners May contact Chrysler at 1-800-853-1403.
Seats › Front assembly › Seat heater/cooler
On certain sport utility vehicles equipped with heated seats, the front passenger seat electric heater element could overheat.
Remedy: Dealers will replace the heated seat elements. The recall began on July 24, 2006. Owners May contact daimlerchrysler at 1-800-853-1403.
Frequently asked questions
Which Jeep Grand Cherokee years have ac & heater problems?
By NHTSA complaints, the 2002 (246), 2001 (163), 2004 (152), 2003 (125) and 1999 (108) model years. AC & Heater complaints make up 17% of all complaints for the 2002.
Is there a recall for Jeep Grand Cherokee ac & heater problems?
Yes — 4 recalls, including 25V-430 (fan/motor, Jun 26, 2025); 24V-111 (defroster/defogger/hvac system, Feb 15, 2024); 09V-117 (seat heater/cooler, Apr 9, 2009). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Jeep Grand Cherokee ac & heater problems start?
Across all years, half of the complaints with a recorded mileage happened before about 69,000 miles; 25% happened before 50,000 miles.
What part fails most often?
Owners most often name the defroster/defogger/hvac system (361 mentions), followed by the defroster/defogger/hvac system › fan/motor (270).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.