The problem
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
The fix
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Recall details
| NHTSA campaign | 25V-472 (25V472000) |
|---|---|
| Manufacturer number | 20C |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Seats › Mid/rear assembly › Head restraint |
| Report date | July 17, 2025 |
| Owners notified | September 5, 2025 |
| Vehicles affected | 121,398 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the seats
Frequently asked questions
Is the recall 25V-472 repair free?
Yes. Jeep dealers will fix the problem at no cost: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 121,398 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.