Suspension complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2025 | 1 | 1% | — |
| 2024 | 6 | 2% | 74,000 miles |
| 2023 | 68 | 17% | 27,000 miles |
| 2022 | 23 | 9% | 29,000 miles |
| 2021 | 30 | 7% | 36,000 miles |
| 2020 | 8 | 3% | 16,000 miles |
| 2019 | 11 | 3% | 68,000 miles |
| 2018 | 16 | 2% | 34,000 miles |
| 2017 | 8 | 2% | 72,000 miles |
| 2016 | 3 | 1% | 20,000 miles |
| 2015 | 18 | 1% | 20,000 miles |
| 2014 | 51 | 2% | 2,000 miles |
| 2013 | 8 | 1% | 80,000 miles |
| 2012 | 32 | 2% | 53,000 miles |
| 2011 | 37 | 2% | 62,000 miles |
| 2009 | 2 | 1% | 132,000 miles |
| 2008 | 9 | 1% | 76,000 miles |
| 2007 | 10 | 1% | 103,000 miles |
| 2006 | 9 | 1% | 110,000 miles |
| 2005 | 22 | 1% | 48,000 miles |
| 2004 | 22 | 2% | 98,000 miles |
| 2003 | 13 | 2% | 72,000 miles |
| 2002 | 17 | 1% | 94,000 miles |
| 2001 | 23 | 3% | 133,000 miles |
| 2000 | 31 | 2% | 100,000 miles |
| 1999 | 76 | 5% | 53,000 miles |
| 1998 | 32 | 3% | 130,000 miles |
| 1997 | 43 | 4% | 122,000 miles |
| 1996 | 50 | 6% | 190,000 miles |
| 1995 | 18 | 3% | 209,000 miles |
Which parts fail
Components named in complaints (struts, shocks, control arms, ball joints, springs).
Mileage when the problem started
What owners report
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked and un intended in a parking lot the vehicle passenger side rear coil spring detached independently No warning lights illuminated. A dealer was contacted. The vehicle was towed to the dealer where it was dignoased that rear coil spring needed to be replaced. The contact related the failure to the NHTSA Campaign Number: 26V051000(SUSPENSION) however the VIN was not included in the recall. The manufacturer was notified of the failure and they informed him NHTSA adds VIN's to recalls . The failure mileage was 74,265.
I am writing to you regarding a persistent creaking noise in the front end of my vehicle when turning the wheel. I have brought the car in twice already for this issue, but the problem has not been identified or resolved. The vehicle is scheduled to come in again for the same issue. While I have been told it is not a safety concern, I am troubled that the source of the noise remains unknown. Without identifying the root cause, I am uncertain how it can be definitively determined that there is no safety risk. I would appreciate it if you could ensure a thorough investigation is conducted to pinpoint and resolve this creaking noise. But, it does not do it when it is warm out. It started around 25,000 miles and we had to wait until it was cooler outside when they could get it back in and really look at it without the outside tempurature affecting the noise.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the vehicle unexpectedly lowered and started pulling to the right. The vehicle was pulled over to the side of the road, and the contact exited to inspect the vehicle but found no failure. The vehicle was taken to the residence, and then to a dealer, where it was diagnosed and determined that the axle and passenger's side rear tension link were bent and lodged into the knuckle, the passenger steering knuckle was fractured with a fractured bolt inside, and the passenger's side rear tension link, CV axle, and steering knuckle needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately 8 weeks later on the driver's side. …
The contact owns a 2023 Jeep Grand Cherokee. While the contact's husband was driving approximately 72 MPH with the contact seated in the front passenger's seat and two children in the rear seats, the occupants heard a loud bang coming from the rear of the vehicle. The vehicle immediately became uncontrollable and the rear-end shifted. A trailing vehicle swerved into the median to avoid a crash. Upon pulling over to the side of the road and inspecting the vehicle, the contact's husband noticed that the rear passenger-side coil spring had detached and was ejected from the vehicle. The driver drove the leaning vehicle to the dealer via a side road; however, the vehicle was not yet diagnosed or repaired. …
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, there was a grinding sound while making a turn and while driving over a speed bump. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 28,889.
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that there was an abnormal sound coming from the rear suspension after the vehicle was purchased. The vehicle was repaired several times; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100.
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH during rainy weather conditions, a vehicle in the left lane attempted to turn into the lane in which she was in however that driver did not wait for the contact to pass and resulted in crashing into the middle-rear of the driver side. The other driver did not have his turning signals illuminated. The air bags did not deploy. During the incident, the contact crashed into a curb and then into a residential yard. The contact was able to get the vehicle out of the yard. The police arrived on the scene, and there was a police report filed. There were no injuries reported. The vehicle was driven dealer the following day; and diagnosed failure with a left pension, chamber link, bearing, toe suspension, rear axel, and compression; all those parts were replaced. …
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 MPH she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The contact stated no warning light was illuminated. The contact stated that the vehicle's front end had been damaged. The contact stated that both the driver's and passenger side front tires had also been damaged by the crash into the guard rail. The contact stated that police were on the scene and wrote a report. The contact stated she had been treated by EMS, but was not transported to a hospital. The contact stated she had pain in her neck and both shoulders. The contact had the vehicle towed to an independent mechanic in her home state. …
Related recalls (6)
Suspension › Rear › Springs › Coil springs
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Remedy: Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed September 29, 2026.
Suspension › Rear › Springs › Coil springs
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Remedy: Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026.
Suspension › Front › Control arm › Upper ball joint
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Remedy: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Suspension › Rear › Springs › Coil springs
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Remedy: Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Suspension › Rear
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
Remedy: Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403.
Show 1 more recall
Suspension › Front
Vehicle description: multi-purpose vehicles equipped with "quadra-trac" transfer case, temporary spare tire, and any of 225/70r16, 225/75r16 or 245/70r15 road tires. When the temporary spare tire is in use, the front axle can overheat.
Remedy: Dealers will replace the temporary spare tire with a full sized tire and wheel.
NHTSA investigations
Rear axle shaft separation
This investigation was opened to examine the failure mode and the risk to motor vehicle safety posed by allegations of rear axle separations.the rear axle shaft and housing design is typical of those in which the weight of the vehicle is carried on the axle housing.the left and right axle shafts, supported by roller bearings, are situated inside the axle housing.the inboard splined end of the axle shaft receives…
Recall 23V-413 Post Remedy Failures
On June 8, 2023, Fiat Chrysler Automobiles US, LLC (FCA) filed Safety Recall 23V-413 affecting certain 2022-2023 Jeep Grand Cherokee and2021-2023 Jeep Grand Cherokee L vehicles to address rear coil springs that may not have been properly installed during vehicle production.
Frequently asked questions
Which Jeep Grand Cherokee years have suspension problems?
By NHTSA complaints, the 1999 (76), 2023 (68), 2014 (51), 1996 (50) and 1997 (43) model years. Suspension complaints make up 5% of all complaints for the 1999.
Is there a recall for Jeep Grand Cherokee suspension problems?
Yes — 6 recalls, including 26V-562 (coil springs, Sep 1, 2026); 26V-051 (coil springs, Jan 29, 2026); 24V-132 (upper ball joint, Feb 22, 2024). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Jeep Grand Cherokee suspension problems start?
Across all years, half of the complaints with a recorded mileage happened before about 67,000 miles; 45% happened before 50,000 miles.
What part fails most often?
Owners most often name the front (89 mentions), followed by the rear (41).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.