Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2011 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at approximately 70 MPH, it lost automotive power. The contact turned on the hazard lights. The contact was able to pull over to the side of the road. The vehicle stalled but was able to be restarted. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed her the vehicle began to shake and the failure was due to the tip-in. The contact stated that while driving at unknown speeds, the service air suspension message was displayed. The front end of the vehicle was sitting on the tires. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 55,000.
My right side suspension has a hard time coming up and I can hear it then it eventually get to right level and my car is freaking out have every light come on and the windshield wipers but it doesn't always do it but I have videos. The codes I get say malfunctional control u1403 and other ones
My Jeep's air suspension system (Quadra lift) has failed 4 times within the past year. At the beginning, the only signs there was anything wrong was that it took the vehicle several minutes to raise from the "park" setting and it would sit extremely low when parked for long periods of time. Upon bringing it to a Jeep dealer in October 2021, they informed me the front air suspension lines had a leak and needed to be replaced. A month later, I received an error message that the air suspension system needed immediate repair, at which point we discovered the compressor and relay failed and needed replacement. I was told the car was inoperable in this condition, but they could set the ride height and close the system and it would be driveable. I proceeded to drive the car in this condition for 5 months and ~5,000 miles while we waited for a backordered part to come in. …
My 2011 Jeep Grand Cherokee has repeatedly incurred severe problems with the TIPM (module) which controls the car's quad air suspension system. This car has been serviced by skinner and damulis, richfield springs, n.y. (at least) six times for the same problem, at great expense - with no apparent resolution but to incur repairs costs in excess of $10,000. The 8/6/17 incident too, dealt with the defective air suspension system which, this time, caused the rear wheel to fall off while the car was being driven. My wife and I incurred injuries, however, the dealer told me that this issue was not related. Just two days ago, the car's suspension system lighted up on the dashboard. Pictures were taken, I called the auto dealer, however, I have yet to hear from them. …
In October 2018 we had a frontend collision on the highway with a deer. Since then the air suspension ride has not worked properly. It has been in for major repairs numerous times. The Dodge dealer sends us home hoping that they guessed the problem correctly. To no avail. The problem returns. We call the hotline and play phone tag with a representative.
While driving through a parking lot left front spindle broke causing me to hit a wall. My speed was under 4mph.this break resulted in the bending of lf front strut,lf outter tie rod along with other problems. If break had occured at highway speed would have been much worse.
I was involved in an accident and my 2011 jgc would not stop while hitting the brake,it speed up after impact. I am sure I was hitting the brake. I was on the highway at impact but left the road after the impact into a parking lot where it finally stopped.
On 10/18/13 I was traveling 40 MPH on a main road and an f-250 pulled out into oncoming traffic from being stopped on a side road and we collided. Both our vehicles had to be towed away. I hit his driver side area and my whole front end was smashed, bumper torn off, fluid leaking from the car. It was not drivable. I had my baby in the car seat in the back but he was fine. I was fine too aside from being sore for 3 weeks and getting whiplash but the main issue that concerns me is that my driver side airbag never went off. It seems to me it should have gone off and I'm wondering if something is faulty. We contacted Chrysler and they were supposed to look at it while it was in the shop, didn't do that, now they want us to bring to dealership to have code read and in the meantime I'm still driving around in a potentially unsafe vehicle. …
Vehicle is making a popping noise, when turning or hitting bump replaced sway bar end links and tie rod-unable to locate exact problem at this time. I was driving today and without warning my front wipers turned on and could not be turned off, on inspecting further all components on the starting wheel and column are not operatable-no signals, cruise, headlights, stereo-nothing. Vehicle acts like its stuck in 4x4-making other noise while turning also having issue with dash board bubbling-possible safety concern as it May interfere with air bag deployment. I have contacted Jeep with all the above concerns, to which they state they cannot help with the problems vehicle has 103K miles. I am 3rd owner. 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 U.S.c. 552(b)(6).'
Tl* the contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle was repaired for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but the failure recurred. The contact stated that the brake light illuminated randomly. Upon applying the brake pedal, the vehicle veered to the right which caused the suspension to be unstable. In addition, the vent control failed to work for the heater and air conditioner. The vehicle was taken to the dealer for various repairs, but the contact continued to experience the unstable suspension. The vehicle was not repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 19,500.
Suspension complaints in other Grand Cherokee years
Frequently asked questions
How common are suspension problems on the 2011 Jeep Grand Cherokee?
NHTSA has 37 complaints about the suspension of the 2011 Jeep Grand Cherokee, 2% of the model year's 1,642 complaints.
Is there a recall for 2011 Jeep Grand Cherokee suspension problems?
No. NHTSA lists no suspension recall for the 2011 Jeep Grand Cherokee, though it has 6 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2011 Jeep Grand Cherokee suspension problems start?
Half of the complaints with a recorded mileage happened before about 62,000 miles, and 11% before 25,000 miles.
Is it dangerous?
Owners linked 5 crashes, 0 fires and 5 injuries to suspension problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.