Which parts fail
Components named in complaints (struts, shocks, control arms, ball joints, springs).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2021 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH during rainy weather conditions, a vehicle in the left lane attempted to turn into the lane in which she was in however that driver did not wait for the contact to pass and resulted in crashing into the middle-rear of the driver side. The other driver did not have his turning signals illuminated. The air bags did not deploy. During the incident, the contact crashed into a curb and then into a residential yard. The contact was able to get the vehicle out of the yard. The police arrived on the scene, and there was a police report filed. There were no injuries reported. The vehicle was driven dealer the following day; and diagnosed failure with a left pension, chamber link, bearing, toe suspension, rear axel, and compression; all those parts were replaced. …
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 MPH she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The contact stated no warning light was illuminated. The contact stated that the vehicle's front end had been damaged. The contact stated that both the driver's and passenger side front tires had also been damaged by the crash into the guard rail. The contact stated that police were on the scene and wrote a report. The contact stated she had been treated by EMS, but was not transported to a hospital. The contact stated she had pain in her neck and both shoulders. The contact had the vehicle towed to an independent mechanic in her home state. …
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 24V132000 (Suspension, Steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 MPH and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair being completed, the vehicle had never made abnormal sounds from the front suspension. The contact related the failure to the recall repair. The contact had taken the vehicle back to the same dealer and was informed that a diagnostic test was needed. The contact declined, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds over bumpy road surfaces the front end of the vehicle made an abnormally loud sound. The vehicle was taken to the dealer on two separate occasions. The dealer test-drove the vehicle on a road surface that was not bumpy, and the dealer inspected the vehicle. The dealer informed the contact that there was no failure found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20.
April 8th 2024 jeep was at total stop then car jolted forward and unable to stop the vehicle from driving forward lost control of car until it hit a car then fence then a brick wall total loss both air bags deployed
Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 Service Stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 Blind spot monitoring system became inoperative. 5. Electric steering became extremely difficult to operate. We restarted car 2 times and all the above warnings came on each time. As it was Saturday Evening, we limped car home. Parked in Garage and I started it 2 hours later with all the above warnings. Left overnight and started Sunday afternoon 2/11/23, no warnings. Drove car to selling dealership, parked in line for repairs and it is still there. …
On [redacted], while traveling on an interstate highway, I heard what sounded like a metal hitting metal coming from my left front tire. After parking my car I noticed what appeared to be the left front Sway Bar Link had become disconnected. (I have attached pictures to this report). On Wednesday [redacted], The car was taken to a Jeep Dealership for Repairs (Sansone Auto Mall 90-100 Route 1 Avenel NJ 07001) where they replaced the front Sway Bar Link. The purpose of the Sway Bar is so the vehicle can maintain stability and control when operating/steering the car. Specifically if you have to make quick turns or evasive steering to avoid dangers in the road. My vehicle only has 19,000 miles and this part should not have failed as it did. At the time of the malfunction I was traveling on an interstate highway and fortunately was able to safely operate my car. …
I own a 2021 Jeep Grand Cherokee Trailhawk which we purchased new. On Dec 30, 2025 we were driving home and received a service suspension message on the dash. We took it to our mechanic immediately and they diagnosed it and replaced the left front ride sensor. $380.88 In Jan 21,2026 the ride height message was back. They removed and replaced the air pump assembly with a new united. To remove & replace-suspension-rear suspension-ride control compressor, R&R $2,026.31. Feb 26, 2026 Took back to Lithia Dealership . Stability Control light was on and Traction control light are on check on advise. Changed out Module Transfer Case $1,013.33. Upon further research found out other Jeep owners had the same problem with the air suspension system. I feel this should be looked into.
2021 Grand Cheroke L: while driving at 30 mph on an off ramp, Right Rear lower A frame broke causing damage to rear right suspension air bag spring and wheel & axle cocked approx 30-40degrees. Almost lost control of vehicle but was able to pull off onto grass median. My wife and 5 year old son were in car with me. Could have been a catastrophe lucky traveling at slow speed(just came off highway). Towed to Dealer. Huntington Jeep dealer on Jericho Tpke 11743 said looks like damaged caused by hitting a pot hole. This did not happen,my opinion is part failed due to defect. Car was left on ground and still there in lot until parts come in so Insurance said they couldn't determine what caused failure. No warning lights or messages before failure.
Related recalls
Suspension › Front › Control arm › Upper ball joint
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Remedy: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Suspension › Rear › Springs › Coil springs
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Remedy: Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Suspension complaints in other Grand Cherokee years
Frequently asked questions
How common are suspension problems on the 2021 Jeep Grand Cherokee?
NHTSA has 30 complaints about the suspension of the 2021 Jeep Grand Cherokee, 7% of the model year's 409 complaints. The component named most often is adjustment › manual (1 mentions).
Is there a recall for 2021 Jeep Grand Cherokee suspension problems?
Yes — NHTSA recall 24V-132 (upper ball joint, Feb 22, 2024); NHTSA recall 23V-413 (coil springs, Jun 8, 2023). Recall repairs are free at authorized dealers.
At what mileage do 2021 Jeep Grand Cherokee suspension problems start?
Half of the complaints with a recorded mileage happened before about 36,000 miles, and 40% before 25,000 miles.
Is it dangerous?
Owners linked 3 crashes, 0 fires and 1 injury to suspension problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.