Equipment complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2024 | 1 | 0% | — |
| 2023 | 1 | 0% | 3,000 miles |
| 2020 | 2 | 1% | 40,000 miles |
| 2019 | 1 | 0% | — |
| 2018 | 7 | 1% | 60,000 miles |
| 2017 | 1 | 0% | — |
| 2015 | 8 | 1% | 17,000 miles |
| 2014 | 28 | 1% | 3,000 miles |
| 2013 | 5 | 1% | 0 miles |
| 2012 | 11 | 1% | 57,000 miles |
| 2011 | 5 | 0% | 45,000 miles |
| 2010 | 2 | 2% | 6,000 miles |
| 2009 | 2 | 1% | 61,000 miles |
| 2008 | 8 | 1% | 38,000 miles |
| 2007 | 5 | 0% | 22,000 miles |
| 2006 | 2 | 0% | 20,000 miles |
| 2005 | 13 | 1% | 40,000 miles |
| 2004 | 13 | 1% | 47,000 miles |
| 2003 | 7 | 1% | 65,000 miles |
| 2002 | 14 | 1% | 13,000 miles |
| 2001 | 19 | 2% | 73,000 miles |
| 2000 | 17 | 1% | 60,000 miles |
| 1999 | 16 | 1% | 102,000 miles |
| 1998 | 10 | 1% | 60,000 miles |
| 1997 | 18 | 2% | 102,000 miles |
| 1996 | 9 | 1% | 167,000 miles |
| 1995 | 11 | 2% | 162,000 miles |
Which parts fail
Components named in complaints (accessories, trailer hitches and other equipment).
Mileage when the problem started
What owners report
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that 10-minutes into driving at various speeds, the infotainment display screen became inoperable. The contact stated that there was a beeping sound coming from the display. The contact also stated that the seat and steering wheel heater functions remained activated. The contact stated that he veered to the side of the road to restart the vehicle, but the failure reoccurred. The vehicle was driven to the dealer where it was diagnosed and determined that the control display needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 93,000.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was parking the vehicle, the brake pedal was depressed but the engine revved, and the vehicle inadvertently accelerated forward. The vehicle crashed into the garage door and damaged another vehicle parked inside of the garage. The contact's husband then attempted to reverse the vehicle, but the failure recurred. No injury was sustained and no medical attention was received. No police report was filed. The vehicle was towed to an independent mechanic, but the vehicle was not yet diagnosed nor repaired. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed with the heater engaged, there was an abnormal burning odor coming from the vehicle. The "Vehicle Temperature" and check engine warning lights were illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The contact stated that the VIN was not included in NHTSA Campaign Number: 15V461000 (Equipment). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.
I was on the I-94 entrance/exit ramp between fullerton avenue and western avenue. Just before western ave: the left lane is intended for vehicles entering I-94 northbound, the right lane is intended for vehicles that are proceeding to western ave. When the even occurred, there was a line of vehicles stopped in the left lane due to traffic congestion on I-94. I was traveling in the right lane and had no cars directly in front of me. As I began to pass the long line of vehicles that were waiting to enter on to I-94 on my left, the automatic braking system began to chime and braking began for no reason. I quickly reached down, disabled the ABS function, glanced in my rear-view mirror and saw that I had come dangerously close to being rear-ended by another vehicle. After a few weeks, I re-enabled the feature thinking that the event was a fluke. …
Last night, I was driving at normal speed down the road and person ahead of me braked gradually to make a turn. I began to softly brake. I had a generous amount of space between me and the car ahead of me - at least 5-6 car lengths. The forward collision warning system activated and slammed on the brakes, causing the car behind me to nearly rear-end me. The system should not have activated as there was no reasonable threat of collision. This is not the first time this has happened and I understand the NHTSA is investigating this system so I decided to file a complaint in order to assist the investigation. The system works well when it needs to but it has false positives often. It is somewhat terrifying when your car just decides to slam on the brakes with no cause and there is a legitimate cause for concern when it does. …
Tl* the contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) and NHTSA campaign number: 14V115000 (equipment, tires); however, the parts needed to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. Updated 09/14/15 updated 10/11/2017
Tl* the contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system), 14V634000 (electrical system), and 14V115000 (equipment and tires). The contact stated that the parts were not available for several months. The dealer did not give a specific date for when the part would become available. The manufacturer was notified of the delay. The contact had not experienced a failure.
Related recalls (7)
Equipment › Electrical › Infotainment › Video (touch)screen/monitor/unit
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying.
Remedy: Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403.
Equipment › Other › Labels
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Remedy: FCA US, LLC will mail owners the warning label information, free of charge. Dealers will inspect unsold vehicles and install the required label, as necessary, free of charge.
Equipment › Accessory › Floor mat
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Remedy: Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403.
Equipment
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Remedy: Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016.
Equipment › Electrical › Radio/tape deck/cd etc.
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles.
Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge.
Show 2 more recalls
Equipment
Chrysler is recalling model year 2010 Jeep commander and grand cherokee vehicles. They May have been built with an improperly manufactured rear track bar.
Remedy: Dealers will inspect the rear track bar bushing retaining hoop and replace the rear track bar if any are found to be mis-positioned. The safety recall is expected to begin during April 2010.
Equipment › Other › Labels
On certain sport utility vehicles, due to a recent software programming error, the tire, wheel, and inflation pressure information was inadvertently omitted from the vehicle certification label.
Remedy: Owners will be provided with a corrected tire certification label. Owner notification began on March 1, 2004. Owners should contact daimlerchrysler at 1-800-853-1403.
Frequently asked questions
Which Jeep Grand Cherokee years have equipment problems?
By NHTSA complaints, the 2014 (28), 2001 (19), 1997 (18), 2000 (17) and 1999 (16) model years. Equipment complaints make up 1% of all complaints for the 2014.
Is there a recall for Jeep Grand Cherokee equipment problems?
Yes — 7 recalls, including 25V-083 (video (touch)screen/monitor/unit, Feb 13, 2025); 23V-336 (labels, May 11, 2023); 18V-759 (floor mat, Oct 29, 2018). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Jeep Grand Cherokee equipment problems start?
Across all years, half of the complaints with a recorded mileage happened before about 48,000 miles; 57% happened before 50,000 miles.
What part fails most often?
Owners most often name the electrical › radio/tape deck/cd etc. (34 mentions), followed by the electrical (10).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.