Which parts fail
Components named in complaints (accessories, trailer hitches and other equipment).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2014 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
I was on the I-94 entrance/exit ramp between fullerton avenue and western avenue. Just before western ave: the left lane is intended for vehicles entering I-94 northbound, the right lane is intended for vehicles that are proceeding to western ave. When the even occurred, there was a line of vehicles stopped in the left lane due to traffic congestion on I-94. I was traveling in the right lane and had no cars directly in front of me. As I began to pass the long line of vehicles that were waiting to enter on to I-94 on my left, the automatic braking system began to chime and braking began for no reason. I quickly reached down, disabled the ABS function, glanced in my rear-view mirror and saw that I had come dangerously close to being rear-ended by another vehicle. After a few weeks, I re-enabled the feature thinking that the event was a fluke. …
Last night, I was driving at normal speed down the road and person ahead of me braked gradually to make a turn. I began to softly brake. I had a generous amount of space between me and the car ahead of me - at least 5-6 car lengths. The forward collision warning system activated and slammed on the brakes, causing the car behind me to nearly rear-end me. The system should not have activated as there was no reasonable threat of collision. This is not the first time this has happened and I understand the NHTSA is investigating this system so I decided to file a complaint in order to assist the investigation. The system works well when it needs to but it has false positives often. It is somewhat terrifying when your car just decides to slam on the brakes with no cause and there is a legitimate cause for concern when it does. …
1) collision avoidance system engages for no safety reason whatsoever. The 'brake' warning on the dash flashes, the brakes charge, and the brakes engage. I can be the only vehicle on the road and this will occur. Has been happening intermittently each and every day the vehicle is driven. Causes distracted driving, sudden unexpected stopping and unsafe performance of the vehicle putting vehicle occupants at grave risk. 2) after a period of driving time with the adaptive cruise control engaged, the system disengages for no apparent reason. A message alerting the driver to clean the lens is displayed on the dash. The lens is not dirty or obstructed in any way. This occurs each and every time the adaptive cruise control is engaged. Causes unanticipated deceleration of the vehicle, distracted driving, and unsafe performance of the vehicle putting vehicle occupants at grave risk.
My car is equipped with a forward collision warning that will signal you when you are too close to a vehicle and automatically engages the brake if a collision is imminent. The car has 3 times now signaled and engaged the brakes when there were no vehicles near me. The first two times this happened I was driving on the freeway going approximately 65 MPH with no cars in my visible sight and the signal alarmed and then the car braked on it's own. This again happened yesterday 6/29/15 while I was turning left through an intersection with a green arrow and the vehicle braked while I was accelerating. A car behind me had to hit their brakes and swerve to avoid rear ending me. Each time I bring the vehicle to the dealership they tell me that they can't fix a problem that they can't replicate.
Driving through the eisenhower tunnel the brake warning system activated. The brakes did not engage. I have had this Jeep for over a year and have driven through this tunnel over 80 times and now whenever driving through the tunnel this brake warning will flash. This has occurred approximately 16 times now. This warning is now going off on the open interstate and secondary roads. The adaptive cruise control stops workings after 15-20 minutes. This has been into two different dealers, only to tell me the lens was dirty. Within 20 minutes after leaving the dealer (who cleaned the sensor) the system stops working and says to clean the sensor. No snow or water was driven through prior to the message being displayed.
Tl* the contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 70 MPH, the windshield wipers were activated but the interior lights failed to illuminate. The contact received notification of NHTSA campaign numbers: 15V041000 (air bags) 15V509000, (visibility) and 15V461000 (equipment) however, stated that the parts for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 11,500. Parts distribution disconnect. Updated 04/29/16
Tl* the contact owns a 2014 Jeep Grand Cherokee. The contact stated that while raising the vehicle with the jack, the jack became bent. As a result, the vehicle dropped to the ground and the contact sustained a fractured wrist that required medical attention. The manufacturer was notified of the failure. The failure mileage was 22,000. Updated 3/31/15 updated 7/8/2015
There has been incident the forward collision warning went off and the brake was applied. It happened both high speed and low speed. The recent incident was captured my onboard dash cam. Https://www.youtube.com/playlist?list=plqwa_9v6mhpjrx6j4thjgtnma1vf99o-4
The better business bureau has pointed me to you all as you can see in the response below: this message is in regard to your complaint submitted on 6/17/2013 6:08:54 pm against Chrysler group, llc. Your complaint was assigned id [redacted]. "although you have not expressed satisfaction in the resolution of your complaint, based on the information provided by both you and the business, the bbb has determined that we have no documented basis to require further action or response from the business. Therefore, the bbb will close this complaint and not pursue it further. For next steps, please contact the NHTSA at www.NHTSA.gov for more information." to sum up the issue, I have the autobraking functionality turned off and the vehicle will sporadically brake on its own when approaching another car/object as part of the anti-collision warning system. …
I was driving approximately 40 MPH on w. Maple rd in troy, mi in the middle of the afternoon on February 18, 2015. There was minimal traffic on the road and no one in front of me in my lane or the lane next to me. Suddenly, my dash lit up to brake and the car started braking on it's own. It happened so quickly that I wasn't even sure what it was. It happened again about a mile down the road. Again the system applied the brakes and the warning word brake flashed on my dashboard when there was nothing near me. It happened quickly and then the car went back to normal without me doing or changing anything in the car. I brought it to the suburban Chrysler Dodge Jeep Ram dealership in troy and they said they were not able to recreate. No codes were activated in the computer and there were no service bulletins about it so there was nothing they could do.. . …
Related recalls
Equipment › Electrical › Radio/tape deck/cd etc.
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles.
Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge.
Equipment complaints in other Grand Cherokee years
Frequently asked questions
How common are equipment problems on the 2014 Jeep Grand Cherokee?
NHTSA has 28 complaints about the equipment & accessories of the 2014 Jeep Grand Cherokee, 1% of the model year's 2,383 complaints. The component named most often is electrical › navigational system(global positioning system) (2 mentions).
Is there a recall for 2014 Jeep Grand Cherokee equipment problems?
Yes — NHTSA recall 15V-461 (radio/tape deck/cd etc., Jul 23, 2015). Recall repairs are free at authorized dealers.
At what mileage do 2014 Jeep Grand Cherokee equipment problems start?
Half of the complaints with a recorded mileage happened before about 3,000 miles, and 87% before 25,000 miles.
Is it dangerous?
Owners linked 0 crashes, 0 fires and 1 injury to equipment & accessories problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.