2014 Jeep Grand Cherokee Fuel System Problems

Which parts fail

• Delivery › Fuel pump
  2
• Fuel injection system
  1
• Delivery › Fuel pump › Control/drive module
  1

Components named in complaints (fuel pump, injectors, fuel tank, hybrid and EV propulsion).

Mileage when the problem started

• Under 25k
  2427%
• 25k–50k
  910%
• 50k–75k
  1618%
• 75k–100k
  2124%
• 100k–150k
  1416%
• 150k+
  56%

Owner reports

Selected complaints filed with NHTSA by 2014 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact took the vehicle to the dealer and it was confirmed that parts were not yet available. The contact stated that while driving at 75 MPH, an abnormal popping sound was coming from the engine and the vehicle started to lose motive power. Simultaneously, several unknown warning lights appeared on the instrument panel. The vehicle failed to accelerate upon depression of the accelerator pedal. The contact was able to coast the vehicle to the shoulder of the highway. The contact made multiple attempts to restart the vehicle however, the vehicle failed to restart. The vehicle was towed back to the dealer where it remained in their possession. …

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 20V699000 (ENGINE AND ENGINE COOLING), and the vehicle was repaired; however, the failure occurred. The contact stated that coolant had leaked onto the driveway. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the radiator was fractured. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was determined that the EGR cooler failed (Exhaust Gas Recirculation) and there was coolant intrusion into the oil. The contact was informed that the EGR cooler needed to be replaced, along with the coolant bottle, the upper and lower radiator hoses, and possibly the high-pressure fuel pump. The vehicle remained at the dealer unrepaired due to the cost. …

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that an unknown part failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that on a separate occasion, while attempting to start the vehicle, the engine failed to turn over. No warning light was illuminated. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. …

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while his wife was driving 70-75 MPH, the check engine warning light illuminated. The contact's wife was able to continue driving. The contacted used an OBD reader to diagnose the vehicle. The contact became aware that the diesel particulate filter (DPF) had failed. The dealer and the manufacturer were notified of the failure and informed the contact that he would be charged for the repair as the Eco diesel Extended Warranty had expired. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. …

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on multiple occasions while he or his wife was driving, the vehicle stalled without warning. The vehicle was towed back to the residence. The local dealer was notified of the recall notice and the failure and confirmed that the parts were not available for the recall repair. The contact was informed that the soonest available appointment would be in December. The manufacturer was notified of the failure and the contact was informed that parts were not yet available. VIN tool confirms parts are not available. The failure mileage was approximately 142,000.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at unknown speed, the engine was loud, and the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer and Monrovia Chrysler Dodge Jeep Ram (1305 Mountain Ave, Monrovia, CA 91016) and Cerritos Dodge Chrysler Jeep RAM (18803 Studebaker Rd, Cerritos, CA 90703) but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 98,000. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into the proper gear with the RPM's elevated. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle was taken to an auto store where the code reader displayed a failure with the diesel engine not regenerating. The vehicle failure cause was not diagnosed by an independent mechanic or dealer. The contact was relating the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The contact stated that the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 123,858. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that while driving approximately 35 MPH, the vehicle stalled with the check engine and various other unknown warning lights illuminated. The contact stated that she pulled over and the vehicle lost motive power. The vehicle failed to restart. The vehicle was then towed to a local dealer who diagnosed that the high-pressure fuel pump and fuel related components needed to be replaced. The vehicle was not repaired and remained at the dealer awaiting the parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 88,000.

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the check engine warning light would illuminate when the vehicle had been driven at various speeds for less than 20 miles. The message fuel injector pump failure was displayed. The failure had occurred in the past and the vehicle was taken to the dealer and the main computer system was replaced approximately 9-month prior to the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at approximately 70, the vehicle lost motive power. The contact pulled over to the side of the road and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the mechanic was not able to restart the vehicle. The contact was then notified that there was no fuel pressure and a fuel system test and injector return test were needed to look for internal fuel damage. The vehicle was not repaired. The contact believed that the failure was associated to Manufacturer Recall: W57 or W68. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

Related recalls

NHTSA investigations

Fuel System complaints in other Grand Cherokee years