2024 Jeep Grand Cherokee Fuel System Problems

Owner reports

Selected complaints filed with NHTSA by 2024 Jeep Grand Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).

On 11/1/2025 my 2024 Jeep Grand Cherokee 4xe lost propulsion in a middle of a left turn do to a recall that was sent to me 4 days prior. The jeep completely stopped and caused another person to rear end me. The recall has since been fixed but my damages have not yet been fixed. I was in an accident due to this Jeep recall and I now have damage to my vehicle and a ticket from the police for stopping in the middle of an intersection. I opened a case with jeep customer care 2 weeks ago and haven't since received ANY update. I need assistance because nobody is taking accountability or fixing anything.

I was traveling on a highway at 65MPH in Hybrid mode. The car displayed a Service Hybrid Electric Vehicle System Warning Message along with several other system failure messages in rapid succession. The battery failure icon was also on. The car lost all power and started slowing down. Luckily traffic was light and I was able to reach a point to where I was able to move to a spot on the roadside. I stopped the car and it automatically went into park and would not move out of park. After several tries I was able to start the vehicle in esave mode and it was running on the ICE. All of the errors cleared. I was able to proceed to a side road and eventually make it home. I took it to my local dealer the next day and a read of the code was a B273C indicating digital crash detection. The service manager said this is a known problem and they are waiting for a fix. …

I was driving with my three children in the car (including a newborn) on Monday, September 15th and was in the drive thru at the bank when my Jeep just froze. I luckily had placed it in park but it would neither turn on nor turn off - it was locked and I couldn't do anything to it. Right before it died it said "service hybrid system" and while it was in the weird not on but not off state, the battery icon was illuminated - even though the car was on. I called Stellantis for a tow because I was stuck - however they told me if they couldn't get it into neutral they couldn't tow it. After about 45 minutes the Jeep finally allowed me to turn it off and turn it back on, but I was terrified driving it home. …

Vehicle: 2024 Jeep Grand Cherokee 4xe Limited Issue Type: Fuel System / Fuel Gauge / EVAP / Hybrid Interaction Safety Concern: Incorrect fuel-level indication, fuel overflow, unreliable range estimation Description of the Problem: The vehicle's fuel gauge and range indicator have become inaccurate and erratic. The gauge showed about 95 miles remaining, then dropped rapidly to a low-fuel warning. At the gas station, the pump shut off at approximately 8 gallons, even though the vehicle indicated low fuel. When I manually resumed fueling, gasoline immediately overflowed from the filler neck. There was no gasoline smell prior to this event. After driving away from the station, the remaining range increased, then decreased again, fluctuating by about 10 miles. The fuel gauge and range readings continue to be inconsistent and unreliable. These symptoms began recently and are getting worse. …

My 2024 Jeep Grand Cherokee 4xE has been at the dealership service center since [Date] due to the recall identified as NHTSA Campaign 25V766000. The component involved is the engine, which is still installed in the vehicle and available for inspection upon request. The recall notice states that debris inside the engine may cause engine failure, resulting in loss of drive power or an engine compartment fire. Safety Risk: This issue puts my safety and the safety of others at risk because the vehicle could lose power while driving or catch fire unexpectedly. Confirmation of Problem: The problem has been confirmed by the dealership, and they advised that the remedy is still under development. Inspection: The vehicle has been inspected by the manufacturer's authorized service center, but no repairs have been performed because there is no available solution. …

Component/System: The high-voltage battery system in the plug-in hybrid propulsion system is subject to an active safety recall related to potential fire risk. The vehicle is available for inspection upon request. Safety Risk: The manufacturer has instructed owners not to charge the vehicle near structures and to park it away from buildings due to the risk of battery fire. This creates an ongoing safety concern because normal charging and garaging cannot be performed safely, altering how and where the vehicle can be operated and stored. After speaking with my homeowners insurance, if the home were to catch fire through this vehicle, the claim would be denied because there is an active recall stating not to charge the vehicle. Reproduction/Confirmation: The condition has been confirmed by the manufacturer through the official recall notice. …

I am filing this complaint regarding an unresolved safety recall (Recall 78C) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, Stellantis has failed to provide a remedy and has given conflicting and unclear guidance regarding safe operation. At one point, I was instructed to operate the vehicle using the gasoline engine only. I was later told Stellantis cannot provide technical guidance and to contact the dealership. The dealership has stated they have no clear direction from Stellantis. As a result, I have no clear understanding of whether it is safe to operate the vehicle, use electric mode, or rely solely on the gasoline engine. …

Vehicle is a 2024 Jeep Grand Cherokee 4xe (PHEV) subject to Safety Recall 78C (25V-766), issued November 2025. The recall states the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, vehicle fire, and unexpected unrecoverable loss of propulsion. No remedy has been developed or made available by the manufacturer as of April 2026 - more than five months after the recall was issued. The manufacturer has confirmed in writing that an active stop-sale and stop-production order is in effect on all affected 4xe models due to this unresolved defect. Despite this, the manufacturer has simultaneously deemed the vehicle "operable" and denied a buyback request, requiring the consumer to remain in possession of a vehicle that cannot legally be sold due to its unresolved safety status. …

On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in Hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a "Service Hybrid System Required" warning. The vehicle then provided little to no effective motive power despite accelerator input, making it unsafe to continue the highway merge. I was forced to pull off the roadway and stop the vehicle. The vehicle could not be safely driven and required towing to a Jeep dealership. This vehicle has a prior history of hybrid-system-related repairs and recalls. …

2024 Jeep Grand Cherokee 4xe, Vehicle bought new in July 2025! 3 incidents of loss of propulsion occurred while city driving from August to October in 2025. Recall 73C performed on Oct 22, 2025! On 11/18/25 requested vehicle inspection from Mcinerney auto center (Troy) per advise from Mcinerney Dealership (Alpena). While test driving had a sever transmission failure which vehicle had to be towed back to auto center. Vehicle remained on lot for 7 days with no repair! Towed (AAA) to Jim Riehl's Friendly (Romeo) and determined sever leak from transmission. Fixed with no apparent issue with trans. Vehicle driven in hybrid mode without battery charged from Dec 4,2025 until Jan 19, 2026!!! Recall 68C performed on Jan 20,2026. Now we have recall 78C (Nov 2025) with no fix insight!!! This recall is sand in the engine from casting process! …

Fuel System complaints in other Grand Cherokee years