Which parts fail
Components named in complaints (door latches, locks, hood and tailgate latches).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2011 Ford Edge owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2011 Ford Edge. The contact stated while driving 60 mph, the tailgate ajar warning light illuminated. The contact pulled over to the side of the road and checked and saw that the tailgate was closed. The contact opened and then closed the tailgate, re-entered the vehicle however, the warning light reappeared. The contact stated that occasionally, the tailgate would unlock inadvertently. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage is 180,000.
The contact owns a 2011 Ford Edge. The contact stated that after closing the front driver's side door, the "Door Ajar" message was displayed, and the interior lights remained illuminated. The contact was concerned that the front driver's side door might open while driving. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 139,000.
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the driver's side front door swung open independently and she had to hold the door shut while driving. The door failed to remain closed. The contact was able to safely drive home. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.
The contact owns a 2011 Ford Edge. The contact stated that the "Driver's Door Ajar" warning light was illuminated even though the door was securely closed and locked. The vehicle was taken to the dealer, who diagnosed that the door latch had failed and needed to be replaced. The vehicle was repaired. The contact stated that approximately one year later, the failure reoccurred with the passenger's side door. The warning light caused the interior light to remain illuminated and the alarm to activate intermittently. The vehicle was returned to the dealer who diagnosed the vehicle and determined that the door latch on the passenger's side door had failed and needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. …
I own a 2011 Ford Edge that has a reoccurring door latch issue. This is a well known issue with certain Ford Edge years. The door latches are defective and malfunction, causing a "door ajar" dash warning light and the interior lights come on. We have had all 4 door latches replaced, but I currently have one malfunctioning again. The last one I had replaced in 2018 was not covered under warranty, and cost me $350. I spoke with Ford and they refuse to reimburse me. My daughter currently drives this car. It is unsafe when the interior lights come on at night when driving due to this issue. Ford should step up and recall these models with this problem.
Tl* the contact owns a 2011 Ford Edge. While driving at various speeds, the front driver side door open warning light illuminated. As a result, the contact discovered that the front driver side door failed to latch. The vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. The vehicle was repaired, but the failure recurred. In addition, when the vehicle was taken in for inspection, the technician discovered that the brake booster needed to be replaced. The vehicle was repaired. The contact also stated that after the vehicle was repaired, while driving at an unknown speed, the brake pedal became difficult to engage without warning. The vehicle was taken to a dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failures. The failure mileage was 5,000.
Tl* the contact owns a 2011 Ford Edge. The contact stated that the door ajar warning light illuminated even though all the doors were closed. As a result, the contact was unable to lock the doors. The interior dome light remained illuminated and caused the battery to drain. In addition, the contact stated that the brake pedal was depressed, but failed to function. The contact had to pump the brake pedal in order to stop the vehicle. The dealer diagnosed that the brake booster needed to be replaced. The vehicle was repaired per a voluntary recall by the manufacturer; however, the failure recurred. The dealer diagnosed that the door latch and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 30,000.
Door ajar light stays on. This causes all dome lights to stay on, at night impairs vision when backing up. Makes driving very unsafe for first few yards, dome and map lights then go off. This is very unsafe and I have had one latch replaced. Now another is doing it. Ford dealer refused to fix it again, will cost about $300.00 each time. I feel Ford has know of this problem for some time and should fix all doors on models affected, or find solution to having lights stay on instead of just the warning light. I'm going to tape over my map lights until trade in, and will not buy another Ford product if they don't provide a safe solution at their cost. ...updated 07/30/15 updated 9/23/15
Tl* the contact owns a 2011 Ford Edge. The contact stated that the door ajar warning indicator remained illuminated even with all the doors closed. In addition, the door did not remain locked after being locked using the key fob. The contact also experienced excessive battery drain due to the failure. The contact had poor visibility due to the warning indicator being illuminated until the vehicle was operated between 25-30 MPH. The vehicle was taken to the dealer where it was diagnosed that the latch assembly was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
Tl* the contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the alarm independently activated due to the passenger's side door being ajar. The contact received a field service action number: 19n09 (latches/locks/linkages) from the manufacturer as part of a customer satisfaction program. Levittown Ford located at 3195 hempstead tpk, levittown, ny11756, and was contacted and the contact was informed that the field service action was specific to the driver's door and not the passenger's door. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 125,000.
Related recalls
Latches/locks/linkages › Hatchback/liftgate › Lock
Ford is recalling certain model year 2011 edge and Lincoln mkx vehicles manufactured from July 1, 2010, through October 8, 2010. These vehicles were shipped with incorrectly configured electronic module settings that disable the locking function of the liftgate.
Remedy: Ford will notify owners and dealers will have the affected control modules updated free of charge. The safety recall began on November 1, 2010. Owners May contact Ford at 1-866-436-7332.
Door Lock & Latch complaints in other Edge years
Frequently asked questions
How common are door lock & latch problems on the 2011 Ford Edge?
NHTSA has 83 complaints about the locks & latches of the 2011 Ford Edge, 5% of the model year's 1,803 complaints. The component named most often is doors › latch (47 mentions).
Is there a recall for 2011 Ford Edge door lock & latch problems?
Yes — NHTSA recall 10V-516 (lock, Oct 27, 2010). Recall repairs are free at authorized dealers.
At what mileage do 2011 Ford Edge door lock & latch problems start?
Half of the complaints with a recorded mileage happened before about 55,000 miles, and 8% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.