Which parts fail
Components named in complaints (door latches, locks, hood and tailgate latches).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2012 Ford Edge owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2012 Ford Edge. The contact stated that on numerous occasions the door ajar warning light intermittently illuminated while all the doors were properly closed. The contact then stated that the navigation system and the rear-view camera intermittently displayed a distorted or blank screen. Additionally, the contact stated that the theft system alarm started to malfunction and was inadvertently activated. As a result, the battery failed. The vehicle was taken to the dealer where it was diagnosed that the open-door sensor circuit failed, and the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and transferred to the NHTSA Hotline. The failure mileage was approximately 151,193.
The contact owns a 2012 Ford Edge. The contact stated that the front driver's side and passenger's side door latches failed to close the doors securely; causing the interior cabin light to remain illuminated. The failure caused the battery to be drained. The contact stated that the battery was replaced three times. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 140,000.
The contact owns a 2012 Ford Edge. The contact stated that the latch on the driver's side door failed to operate intermittently with the door ajar warning light illuminated. The vehicle was not been diagnosed nor repaired. A diagnostic test was scheduled but was still pending. The manufacturer was notified of the failure and informed the contact to file a complaint with the NHTSA. The failure mileage was approximately 69,000.
The contact owns a 2012 Ford Edge. The contact stated that the door failed to close and lock securely. The door ajar message was displayed. The battery was drained due to the failure. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 220,000.
The contact owns a 2012 Ford Edge. The contact stated that all four door latches were inoperable, causing the door ajar light to remain illuminated. The contact stated that the failure caused the battery to be drained. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 67,862.
This is my 20 year old daughter's car. She attends college in another state. Recently, the door ajar light comes on and will not go off. This prevents her from locking her doors, all of them! Not while driving, and not when parked. The closes all doors and tries to lock the car, and the passenger side "door ajar" light remains on, even though the door is closed and shut tight. The repair to this issue is replacing the entire door latch mechanism and costs over $500 at the dealer. I would do it myself, but the Ford door assembly is very complicated and must be done in a precise manner. Right now, the car is parked as my daughter is on a summer trip. The interior lights are always on, so the battery has been drained and is now dead. It will not take a charge. So, I need a new battery before I can even work on the door. I believe this is a safety issue because the doors cannot be locked. …
Driver door latch assembly failure results in a driver door ajar warning. Door is latched at least enough to stay shut, however, the warning stays on. As a result, the auto door lock at 10mph does not happen. If you use the door lock push button, the doors lock and then immediately unlock. The only way to lock them is to push down each on the door buttons. Small children or babies in the back seat can't and the driver can't reach all the doors. Not a good situation. Also, every time you stop, for instance at a light, another warning to put the car in park occurs when you release the brakes. Another distraction. Dealer says part is on backorder. This, along with all the web instances, indicates a widespread problem with the door latch assembly on Edge and Lincoln. A recall seems to be in order as the design is faulty in today's world! …
Tl* the contact owns a 2012 Ford Edge. The contact stated that the door latch was not closing. The contact stated that the other Ford models had recalls for the door latch and was requesting that the 2012 Ford Edge model be included. The manufacturer was notified of the issue. The failure mileage was unknown...updated 11/03/16.updated 11/21/16 the consumer stated the door latches did not close properly, which caused the door ajar light to illuminate on the dash. The consumer had to slam the door shut 10 times before the door ajar light went out. It also caused the interior lights to stay on and caused the battery to die.. Updated 12/13/16.
Tl* the contact owns a 2012 Ford Edge. While driving at approximately 55 MPH, the driver side door ajar warning light illuminated and all the doors unlocked without activation. A warning from the instrument cluster indicated that the contact should park and shut the vehicle off. The contact mentioned that the vehicle was able to restart but the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000. Updated 1/19/16 ln
Tl* the contact owns a 2012 Ford Edge. Each time the passenger door was closed, the door ajar indicator illuminated. The door had to be opened and closed a couple of times in order for the warning indicator to go off. The vehicle was taken to boulevard Ford in lewes, delaware where it was diagnosed that the sensor and latch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact stated that the failure occurred for two months. The VIN was unknown. The approximate failure mileage was 48,676. ...updated 10/23/17 updated 10/24/2017
Door Lock & Latch complaints in other Edge years
Frequently asked questions
How common are door lock & latch problems on the 2012 Ford Edge?
NHTSA has 39 complaints about the locks & latches of the 2012 Ford Edge, 3% of the model year's 1,134 complaints. The component named most often is doors › latch (28 mentions).
Is there a recall for 2012 Ford Edge door lock & latch problems?
No. NHTSA lists no locks & latches recall for the 2012 Ford Edge, though it has 3 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2012 Ford Edge door lock & latch problems start?
Half of the complaints with a recorded mileage happened before about 47,000 miles, and 8% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.