Door Lock & Latch complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2016 | 16 | 3% | 76,000 miles |
| 2015 | 3 | 1% | 126,000 miles |
| 2014 | 4 | 1% | 72,000 miles |
| 2013 | 3 | 0% | 118,000 miles |
| 2012 | 2 | 0% | 50,000 miles |
| 2011 | 3 | 0% | 30,000 miles |
| 2010 | 9 | 1% | 70,000 miles |
| 2009 | 4 | 1% | 55,000 miles |
| 2008 | 14 | 1% | 17,000 miles |
| 2007 | 2 | 1% | 55,000 miles |
| 2006 | 8 | 2% | 72,000 miles |
| 2005 | 60 | 7% | 58,000 miles |
| 2003 | 14 | 6% | 30,000 miles |
| 2002 | 23 | 6% | 62,000 miles |
| 2001 | 19 | 4% | 75,000 miles |
| 2000 | 4 | 1% | 1,000 miles |
| 1999 | 5 | 1% | 83,000 miles |
| 1998 | 2 | 1% | — |
| 1997 | 2 | 1% | 108,000 miles |
| 1996 | 31 | 3% | 131,000 miles |
| 1995 | 3 | 5% | 140,000 miles |
Which parts fail
Components named in complaints (door latches, locks, hood and tailgate latches).
Mileage when the problem started
What owners report
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 30 MPH, the vehicle inadvertently down shifted to first gear. The contact stated that the vehicle failed to shift 3rd or 4th gear. The contact stated that after the vehicle down shifted, the check engine warning light illuminated. The contact stated that he quickly pulled the vehicle off the roadway. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the passenger's side sliding door failed to open as needed. The vehicle was taken to the dealer where it was diagnosed that the actuator failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. …
The contact owns a 2016 Chrysler Town and Country. The contact stated that the rear passenger's and driver's side sliding doors failed to remotely latch properly. The contact had to manually slam the rear sliding doors for the doors to latch securely. The vehicle was taken to the dealer, who informed the contact that the vehicle was covered under Technical Service Bulletin: 23-001-25 (Sliding Door Lock(s) Inoperable Warranty Extension X98); however, the contact needed to pay for the door panels, which might crack during the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
The contact owns a 2015 Chrysler Town and Country. The contact stated while the vehicle was parked, the rear driver's side and rear passenger's side doors were inoperable while depressing the unlock button or attempting to exit the vehicle manually. The contact stated that the children seated in the rear of the vehicle had to go over to the front driver's or front passenger's side seats to exit the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic and the independent mechanic made the contact aware of TSB Number: D21-15; and informed the contact that the vehicle was under warranty. The contact was informed that the door lock actuators on the rear driver's side and passenger's side doors were faulty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the TSB. …
The contact owns a 2015 Chrysler Town and Country. The contact stated that while attempting to open the rear passenger's side door, the door failed to operate as intended and remained closed. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the mechanism in the door needed to be replaced. The vehicle was being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 126,000.
The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's side sliding door failed to function as intended. The contact stated that the alarm activated, and the sliding door seemed as if it would open independently. The contact stated that the failure was persistent and occurred more often during the warmer weather. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 89,500.
The contact owns a 2014 Chrysler Town and County. The contact stated that while driving approximately 5 mph, the driver's side electronic sliding door inadvertently opened. The contact indicated that the failure had occurred on multiple occasions. The cause of the failure was not determined. The local dealer and manufacturer were notified but no assistance was offered. The contact indicated that the failure was due to the sliding door coming into contact with the electrical wires preventing the door from closing securely. The failure mileage was 72,000.
The contact owns a 2013 Chrysler Town and Country. The contact stated that the rear driver's side sliding door failed to open as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 10V235000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 118,000.
The contact owns a 2013 Chrysler Town and Country. The contact stated while placing the car seat in the third row and attempting to latch the seat belt, the seat belt failed to latch as needed. The dealer was contacted and recommended having a Fire Station install the car seat in the vehicle. The manufacturer was contacted, and a case was filed. The failure mileage was 70,000. The VIN was not available.
Related recalls (2)
Latches/locks/linkages › Hood › Latch
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Remedy: Chrysler will notify owners, and dealers will install new hood striker bolts with the proper torque, free of charge. The recall began on October 22, 2015.
Latches/locks/linkages › Hatchback/liftgate › Lock
On certain minivans, the power liftgate (plg) latch May not engage the striker allowing the liftgate to open while driving.
Remedy: Dealers will replace the power liftgate control module free of charge. The recall began April 26, 2005. Owners May contact daimlerchrysler at 1-800-853-1403.
NHTSA investigations
Power liftgate latch
This investigation was opened as pe04-054 regarding reports of alleged power liftgate (plg) opening while driving.the investigation was upgraded on November 22, 2004 based on information provided by daimlerchrysler corporation (dcc) in its September 17, 2004 response to pe04-054.
Power liftgate latch
This investigation was opened on July 30, 2004, based on odi consumer complaints alleging unwanted opening of the vehicle's power liftgate (plg) while driving.in daimlerchrysler corporation (dcc)'s September 17, 2004 response to odi' s information request letter, it provided additional consumer complaints and lawsuits.dcc states in part, ...the plg latch becomes stuck in a semi-closed state not allowing the plg…
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or electronic remote switches.
Frequently asked questions
Which Chrysler Town and Country years have door lock & latch problems?
By NHTSA complaints, the 2005 (60), 1996 (31), 2002 (23), 2001 (19) and 2016 (16) model years. Door Lock & Latch complaints make up 7% of all complaints for the 2005.
Is there a recall for Chrysler Town and Country door lock & latch problems?
Yes — 2 recalls, including 15V-595 (latch, Sep 24, 2015); 05V-134 (lock, Apr 6, 2005). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Chrysler Town and Country door lock & latch problems start?
Across all years, half of the complaints with a recorded mileage happened before about 62,000 miles; 36% happened before 50,000 miles.
What part fails most often?
Owners most often name the doors › latch (102 mentions), followed by the hatchback/liftgate › lock (18).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.