Mercury Milan Airbag Problems

Airbag complaints by model year

Which parts fail

• Frontal
  2
• Side/window
  2
• Frontal › Passenger side › Inflator module
  1
• Frontal › Sensor/control module
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  169%
• 25k–50k
  1911%
• 50k–75k
  3118%
• 75k–100k
  3118%
• 100k–150k
  5030%
• 150k+
  2213%

What owners report

RE: Safety Recall Notice 21S12 / NHTSA Recall 21V-158 ISSUE: "In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode." RISK: "If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death." MY COMPLAINT: I received this notice from Ford Motor Co. in APRIL 2021. Today is May 27, 2022, and the manufacturer has failed to remedy this situation or even to contact me with a possible resolution date for this situation. My life and safety as the only driver of this vehicle is seriously at risk every time I am on the road. This is a most egregious situation and I demand immediate repair. CONCLUSION: I need to know exactly what is being done by the NHTSA and the manufacturer to fix this problem immediately. Sincerely, [redacted]

I've been reading on all these recalls for my car and only one recall was fix which was when I took care of it but these past recalls on my car, and some of the recalls match up to the way my car is acting like and I bought this car used and I am concerned about the recalls and not being fix I would like to get my car checked for the past recalls on it bc I don't want to drive a car that has recalls that's not been fix and I do not want to put my life or anyone else in danger

The contact owned a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle was involved in a crash. The contact stated that the vehicle flipped over and landed on its roof of the vehicle. The air bags did not deploy. The vehicle was towed to a local tow yard. The contact was later taken to the local medical center. The contact sustained pain and bruises to the chest area, the left and right knees from the impact of the steering wheel, the middle back, and the left side hip. A Police report was filed. The vehicle was deemed a total loss by the insurance company. In addition, the contact stated that an unknown recall for the air bag was completed in 2025. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

I was driving home from Fargo ND to Fergus falls MN on Christmas Eve when a gust of wind blew me out of the tracks into the slush. My car slid of the road on the left side where I hit a guard rail with the front driver's side hitting first. I bounced of the rail and drove it back on the road. The airbag never did deploy. I have a doctor appointment for my left hip on the 8th because it's hard for me to put on a sock. I have a police report and pictures but it will not let me upload them.

Tl* the contact owns a 2009 Mercury Milan. While driving approximately 30 MPH, the brake pedal traveled to the floor when depressed. The contact rear ended the preceding vehicle. There were no warning indicators illuminated. The air bags did not deploy. A police report was not filed and there were no injuries. The vehicle was damaged, but drivable. Meanwhile, the contact reported that there was an open investigation (pe16017) on brake issues related to the year, make, and model vehicle. Also, the contact received notification of NHTSA campaign number: 17V024000 (air bags). The failure mileage was approximately 130,000. VIN tool confirms parts not available.

There is a recall on my Mercury Milan 2009. Last October September October I took my car to hoffman Ford for the replacement of the recall on the airbags. Afterwards I noticed that there was a raising of the dashboard where they replace the airbag. I bought it to their attention, and they said it was from the glue that was used. Later a few months later I noticed the airbag area was expanding and foam was coming through the airbag area & vents over the.consul.I called Ford manf to report this issue. They said to someone will give me a call back ,I never got a call back. Also after the replacement of the airbags there was an issue with my brakes.they told me because of the car setting that is probably just rusty, but I wasn't comfortable and I called them and told them that I was going to bring the car to them and look at it again because something was definitely wrong. …

The contact owns a 2008 Mercury Milan. The contact stated that he had initially received a recall notice for NHTSA Campaign Number: 17V024000 (Air Bags) and had the vehicle serviced at a dealer. Despite the recall repair, the passenger's and driver's side air bag warning lights illuminated. The contact also stated that the ABS warning light was also illuminated on the instrument panel. The contact had yet to experience a brake failure despite the warning light. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and 19V904000 (Service Brakes, Hydraulic) however, the parts for the recall repairs were unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 139,000. VIN tool confirms parts not available.

I have been notified by Ford Motor Company several times about the recalls on my vehicle. One recall is for airbags. I went to the closest dealership new my small town and thought they issued the fix, only to learn later that they just disconnect the airbag light. The second recall is for the brakes, I have been calling since January of 2021 to request a service date only to be told they have no knowledge of the recall. On march 30,2021 I finally got a service date and express to the representative on the phone to assure that she knew it was for the break recall 19S54, she assured me the knew. I took off work that morning for by service appointment only to be told that they did not have the equipment to fix the issue. I was told to call other dealerships and turned away. I called 4 surrounding dealerships with in a 50 mile radius only to be told no one can perform the procedure. …

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