2007 Mercury Milan Airbag Problems

Which parts fail

• Frontal
  2
• Frontal › Passenger side › Inflator module
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  512%
• 25k–50k
  49%
• 50k–75k
  614%
• 75k–100k
  1126%
• 100k–150k
  1330%
• 150k+
  49%

Owner reports

Selected complaints filed with NHTSA by 2007 Mercury Milan owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulics) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated the brakes had failed to function as needed. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 140,000.

I am here to report a complaint as to Lasco Ford Lasco Ford on 2525 Owen Road Fenton, MI 48430 holding my daughter's vehicle for several days to fix 2 recalls. She is 19 and they seem to be trying to take advantage of her in telling her other things that need repair rather than just fixing the recalls. Now they are saying she needs to pay a diagnostic fee to get her car back now that she will not spend the $1000 to repair everything, they say she needs.

Takata recall. The contact owns a 2007 Mercury Milan. The contact received a recall notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Tl* the contact owned a 2007 Mercury Milan. While driving at an unknown speed, the contact was involved in a front end collision and the vehicle flipped over. The air bags did not deploy. A police report was filed. The vehicle was towed to lavania towing yard where it was deemed destroyed. The manufacturer was notified. The dealer was not contacted. The contact suffered a fractured sternum that required medical attention. The failure mileage was approximately 190,000.

"Takata recall" July 2016 Ford sent me a letter that the passenger airbag inflator is defective and they will be letting me know when to take it in to get it replaced. Received a letter today ( 1 and 1/2 years later) from Ford that they are still working on the problem and when and if they come up with a fix they will let me know when to get it fixed. They also stress that no one should ride in the front passenger seat as they can be injured or killed by the airbag if in an accident. The only thing they forgot to mention is the trade in value of the vehicle is none. It is an unsafe vehicle so the dealers can not resell it so they don't want it as a trade. Ford should be made to either buy back the vehicle or tell their dealers to give a special trade value. I am stuck with a car that I can not trade in and I can not let anyone ride in the front passenger seat. …

Tl* Takata recall. The contact owns a 2007 Mercury Milan. While driving 40 MPH, the vehicle shook, sputtered, and lost all power. There were no warning indicators illuminated. The vehicle was able to restart, but was towed to an independent mechanic where it was diagnosed with a faulty coil pack that needed replacement. The contact stated that the independent mechanic replaced three coil packs; however, when the mechanic attempted to start the vehicle, the coil packs exploded and the vehicle shut off again. The independent mechanic informed the contact that the repairs were too large of a job for him and suggested the vehicle be taken to a dealer. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified of the failure. …

Ford just notified me that there is a safety recall notice 21s12 / NHTSA recall 21v-158 for the driver's side airbag. The answer to "what is the risk?" is: "if an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death." and, yet, "Ford has not issued instructions to stop driving your vehicle..." however, they do not have replacement parts yet for this vehicle at the mechanic shop that I have used for many years! My complaint is that I am now afraid to drive this car, my main source of transportation as a retiree widow. In addition, I am at a loss as to why this airbag was not replaced when the passenger side airbag in these vehicles was replaced back in 2018. I am just lucky that the airbag was not deployed when I had a front end collision in late 2012. …

Takata recall. Safety recall notice 17s01/NHTSA recall 17v-024. Received two letters from Ford motor company: March 2017 & May 2018 mentioning air bag danger for front passenger side. Letter stated parts should become available during the second or third quarters of 2018. I have not been notified of part availability. Meanwhile auto is being driven. Ford is offering to pay for rental vehicle until parts are available to repair this vehicle. I have not taken advantage of this offer as yet. I have not received notification of parts availability. In fourth quarter of 2018. Have received notice of a class action settlement coming from a bankruptcy of Takata. Such notice recommends repairing airbag as soon as possible. When I call the local dealership, they instruct me to wait for letter stating part availability for my vehicle. …

Tl* Takata recall. The contact owns a 2007 Mercury Milan. The contact stated that the air bag warning indicator illuminated. The contact received notification of NHTSA campaign number: 16V384000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The olathe Ford dealer was contacted and confirmed that the parts were not available for the recall remedy. In addition, the contact also took the vehicle to get the air bag warning indicator inspected at lindan auto where the technician stated the air bag warning light being on was attributed to the Takata recall. The manufacturer was not made aware of the failure. The failure mileage was 85,456. VIN tool confirms parts not available.

Tl* the contact owns a 2007 Mercury Milan. The contact stated that the passenger side dashboard was cracked and there was a deep split where the air bag was located. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was taken to tasca automotive group (1300 Pontiac ave, cranston, ri 02920, [phone]), but the part was not available for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000. VIN tool confirms parts not available.

Related recalls

Airbag complaints in other Milan years