2010 Mercury Milan Airbag Problems

Which parts fail

• Side/window
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  313%
• 25k–50k
  313%
• 50k–75k
  521%
• 75k–100k
  28%
• 100k–150k
  625%
• 150k+
  521%

Owner reports

Selected complaints filed with NHTSA by 2010 Mercury Milan owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owned a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle was involved in a crash. The contact stated that the vehicle flipped over and landed on its roof of the vehicle. The air bags did not deploy. The vehicle was towed to a local tow yard. The contact was later taken to the local medical center. The contact sustained pain and bruises to the chest area, the left and right knees from the impact of the steering wheel, the middle back, and the left side hip. A Police report was filed. The vehicle was deemed a total loss by the insurance company. In addition, the contact stated that an unknown recall for the air bag was completed in 2025. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

I was driving home from Fargo ND to Fergus falls MN on Christmas Eve when a gust of wind blew me out of the tracks into the slush. My car slid of the road on the left side where I hit a guard rail with the front driver's side hitting first. I bounced of the rail and drove it back on the road. The airbag never did deploy. I have a doctor appointment for my left hip on the 8th because it's hard for me to put on a sock. I have a police report and pictures but it will not let me upload them.

The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* the contact owned a 2010 Mercury Milan. While driving approximately 45 MPH, the driver crashed into the rear of a second vehicle. The front end of the vehicle was severely damaged, but the air bags did not deploy. There were no injuries. A police report was filed and the vehicle was towed away. The vehicle was destroyed. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer (sellers sexton Ford, 341 vfw memorial dr, st. Roberts, mo) was notified. The contact indicated that the vehicle was previously serviced per an unknown Takata recall. The failure mileage was 170,000.

I collided with three parked vehicles and my airbags did not deploy causing me to hit my head

I call my local Ford dealerships to schedule a free important safety recall for the driver's side air bag inflator replacement, according to NHTSA is due for replacement, but workers at this location hang up the phone, tell me to wait 1 second and dissapear making me write this paragraphs because my safety is #1 priority. They want me to leave my vehicle in their properties for 3 days for a simple 2 hour job and that is really unacceptable, only because its free dont mean I have to put up with this nonsense. The vehicle runs and works fine but in aan event of a crash god forbiddes, I wouldnt want exploding airbag fragment to be the cause of my death and im urging to get this replaced asap but lazy worker who dont like their job should be fired to open up position for people who appreciate their jobs. …

Tl* Takata recall. The contact owns a 2010 Mercury Milan. The contact received a recall notice for NHTSA campaign number: 18V046000 (air bags). Montrose Ford (3960 medina rd, fairlawn, oh 44333, [phone]) was unable to determine when the part would become available for an extended period of time. The dealer provided the option of a loaner vehicle. The vehicle was also included in field service action number: 13n03 (electronic throttle body extended coverage). The contact also stated that when the brake pedal was depressed for three days or longer, it became more difficult to stop the vehicle and the brake pedal traveled to the floorboard. The contact traveled through a red light due to the failure. The vehicle was inspected by an independent mechanic who diagnosed that the brake master cylinder May need to be replaced. The vehicle was not included in any brake system recalls. …

Takata recall - got a letter from Ford back 5 to 7 years ago stating that my passenger side airbag was / needed replacement. I've been writing letter after letter to Ford corp every six months to a year and contacting my home dealership, gosch Ford in hemet, ca trying to get them to replace this bag. The last letter I got from Ford crop was dated 12/17 with an srn #16s26 / nhtsas recall 16v-384 stating that it was now 'my responsibility' and do not let anyone sit there...and will let me know when 'parts are available'. Really - how long is it going to take to get a "replacement bag"? This is ridiculous. Can you help? We their clients need accountability. Now. Don't put the blame on us. Ford - get the parts. I will be happy to send you all the letters that I've sent or you can contact ron/service manager at gosch/hemet... …

My steering wheel completely went off in the freeway I got a sign on the dashboard to service steering wheel now and then my steering wheel stopped working as I was driving in the freeway. After getting this fixed less then a year later the same issue happened as I was driving my steering wheel just locked and it was very difficult for me to steer my car to a safe place. This is the second time this happened the first time being on the freeway and this second time driving in the streets both times it happened while I was driving from one second to the next I got a message to service steering wheel now and then my steering wheel automaticly locked and it made it extremely difficult to manuever the car to a safe place. Both times my children were in the car and it was a very scary thing to go through.

Related recalls

Airbag complaints in other Milan years