Mercury Milan Steering Problems

Steering complaints by model year

Which parts fail

• Electric power assist system
  3

Components named in complaints (power steering, steering column, rack and pinion).

Mileage when the problem started

• Under 25k
  83%
• 25k–50k
  176%
• 50k–75k
  4417%
• 75k–100k
  7127%
• 100k–150k
  8332%
• 150k+
  3915%

What owners report

The contact's girlfriend owns a 2011 Mercury Milan. The contact stated that upon start-up of the vehicle, excessive effort was needed to steer the vehicle without warning; however, the power steering assist would return after a few minutes of driving. Recently, the contact stated that the power steering assist failed with the power steering assist fault warning light illuminated on the instrument panel. The contact had called the manufacturer and was referred to the local dealer for assistance. The contact took the vehicle to the dealer where he was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and that the warranty on the vehicle for the power steering was expired. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.

The contact owns a 2011 Mercury Milan. The contact stated while driving at an undisclosed speed, the electronic power steering failure warning light illuminated. Additionally, the steering wheel failed to turn in the intended direction. The contact's family member attached the ODS monitor to the vehicle, and fault codes: C1277 (Steering Wheel Angle Sensor), UL3000 (Power Steering Control Modular) and several other failure codes associated with the electronic power steering were retrieved. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,430.

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 30 MPH, the power steering failed. The contact stated that while making a right turn the power steering assist warning light illuminated. The contact was able to safely pull over and turn off the vehicle. The contact restarted the vehicle and the power steering assist and Service Advanced Trac warning lights were illuminated. The contact drove the vehicle back to his residence without power assist functionality. The local dealer was contacted and informed of the failure however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 123,000.

The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 30 MPH, the "Service Traction Control" and "Power Steering Sensor" warning lights illuminated. The contact stated that the steering wheel became difficult to turn to the left or the right. The contact was able to drive the vehicle back to the residence. The local dealer was contacted and sent an agent to the residence to drive the vehicle to the dealer. The vehicle was diagnosed, and it was determined that the power steering assist had failed, and the steering gears and rack, and pinion needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,562.

Well, there have been lots of problems with my Mercury. On my trips to tennessee to care for my elderly parents, on a return trip from tennessee to florida, my car lost power steering and slowed to a crawl. I was able to manipulate my car to the side of the road where it was not overheating but would not increase in speed past 20 MPH. I was able to take an exit and find an autoparts store and have the engine checked, the belt had come completely off without being broken. I had to have this replaced. I have experienced a total loss of coolant when the hose broke loose. Also, my problems with the wear and replacement of brake pads and rotors very, very frequently. This seems to be a major issue with this car. …

Tl* the contact owns a 2008 Mercury Milan. While driving various speeds, the steering wheel seized and the vehicle shuddered. The contact stated that the vehicle stalled and completely shut off. The vehicle failed to restart. The contact also mentioned that the brake pedal traveled to the floorboard when the brake pedal was depressed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was 75,000.

Pulley bolt has broken off 3 times now within 1500 miles of driving the car.once driving on a city street, another time while sitting at a traffic light and the 3rd while on the highway going around a curve at higher speed. When the bolt breaks, it allows the pulley to be thrown around, and the serpentine belt to come off, resulting in loss of charging system, A/C system, and power steering system. The is a safety concern especially if you are traveling at high speed or turning a corner or going around a curve. My daughter could have had an accident if she had lost control of the vehicle while turning and having no power steering all of the sudden. Ford motor co. Knows of this problem with the fusion and Milan vehicles and refuses to do a recall and or come up with a solution for the thousands who drive these vehicles daily. …

Tl* the contact owns a 2007 Mercury Milan. The contact stated that while entering a parking space, the power steering failed without warning. The contact stated that the vehicle exhibited a burning rubber odor when the failure occurred. The steering wheel became increasingly stiff and there was a loud, abnormal noise from the engine. The vehicle then abnormally accelerated. The contact was unable to control the vehicle without steering and crashed into a tree. The contact was uninjured. A police report was available. She then attempted to power the vehicle off but to no avail. The vehicle was taken to the dealer where the contact was awaiting diagnosis. The vehicle was not repaired. The failure and current mileage was 53,000. Updated 12/20/11

Related recalls (1)

NHTSA investigations