Door Lock & Latch complaints by model year
| Year | Complaints | Share of year's complaints | Typical mileage |
|---|---|---|---|
| 2024 | 1 | 0% | 14,000 miles |
| 2019 | 1 | 0% | 56,000 miles |
| 2015 | 4 | 0% | 85,000 miles |
| 2014 | 3 | 0% | 85,000 miles |
| 2013 | 1 | 0% | 30,000 miles |
| 2012 | 1 | 0% | 69,000 miles |
| 2011 | 8 | 0% | 25,000 miles |
| 2010 | 1 | 1% | 3,000 miles |
| 2008 | 2 | 0% | 47,000 miles |
| 2007 | 3 | 0% | 50,000 miles |
| 2006 | 25 | 2% | 57,000 miles |
| 2005 | 163 | 8% | 59,000 miles |
| 2004 | 6 | 0% | 116,000 miles |
| 2003 | 1 | 0% | 65,000 miles |
| 2002 | 5 | 0% | 67,000 miles |
| 2001 | 3 | 0% | 105,000 miles |
| 2000 | 78 | 5% | 68,000 miles |
| 1999 | 19 | 1% | 67,000 miles |
| 1998 | 18 | 2% | 95,000 miles |
| 1997 | 13 | 1% | 100,000 miles |
| 1996 | 21 | 2% | 95,000 miles |
| 1995 | 8 | 1% | 148,000 miles |
Which parts fail
Components named in complaints (door latches, locks, hood and tailgate latches).
Mileage when the problem started
What owners report
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure regarding the recall. In addition, the contact stated that the rear power liftgate door latch had malfunctioned and the rear liftgate door failed to remain securely locked. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted regarding the failure. The contact stated that the vehicle was previously repaired for the same failure. The failure mileage was 118,000. …
The contact owns a 2015 Jeep Cherokee. The contact stated that the liftgate initially failed to close completely after use. The contact manually pushed the liftgate into the latch to ensure the liftgate was closed. Recently, the contact stated that the liftgate inadvertently slammed closed while opened. The contact stated that the liftgate failed to close securely despite using excessive force. The contact stated that moisture was entering the vehicle due to the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while attempting to open the liftgate manually, the liftgate failed to operate as designed. The contact was however able to use the key fob to operate the liftgate. The contact stated whenever the vehicle was not in use the battery would be drained. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 15V393000 (Structure). The manufacturer was notified of the failure. The failure mileage was 85,000.
Tl* the contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under NHTSA campaign notification p67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. …
Tl* the contact owns a 2011 Jeep Grand Cherokee. On several occasions, while driving various speeds, the vehicle stalled without warning. On another occasion, all of the doors locked and unlocked inadvertently. Also, while driving, the gear shifter automatically shifted into first gear. There were no warning indicators illuminated. The vehicle was taken to olathe Dodge Chrysler Jeep Ram (located at 15500 w 117th st, olathe, ks 66062 [phone]) where it was diagnosed, but no diagnostic failure codes were found and the failure could not be replicated. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V530000 (electrical system). The manufacturer was notified of the failure and the contact was provided case number: 32155774. The approximate failure mileage was 87,000.
Tl* the contact owns a 2011 Jeep Grand Cherokee. The contact stated that the driver secured a child in the rear seating and shut the doors. The driver then realized that she left the key fob inside of the vehicle and the doors were locked. The contact also stated that the vehicle was designed in a manner in which the doors were not supposed to lock unless someone was seated in the driver's seat. The driver had to break the driver's window to enter the vehicle and unlock the doors. The vehicle was taken to an authorized dealer, but they could not duplicate or diagnose the failure. The broken window was replaced. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 6,000. Updated 05/15/12 * bf updated 05/25/12
Tl contact owns 2007 Jeep Grand Cherokee. While driving 15 MPH, the doors locked automatically. When driving with the windows down, the locks pinched the contact's left arm between the elbow and the shoulder. The manufacturer stated that this was not their responsibility. The current mileage was 24,286 and failure mileage was 17,500. Updated 01/02/08. The button on the door lockshas a groove around it below the top that caused it to pinch the consumers arm. Updated 12/12/07
Auto transmission gear shift not shifting into gears correctly; loss power around curves; sometimes engine light comes on; sometimes all gear indicators come on dash; feels as though can't accelerate when entering onto highway or passing. Nothing done yet. Called dealer, online searches. Very very many same-similar online & very expensive repair $700+. Appears to be defective part & should be recall/dealer replace/repair!!
NHTSA investigations
Hood latch failure
Odi opened ea02-029 to determine whether a safety-related defect trend existed in the my 1997 Jeep grand cherokee hood latch assemblies.during ea02-029, there was no specific failure mechanism identified that could differentiate the my 1997 vehicles from other vehicles containing this same hood latch assembly or could account for their higher complaint rate.as a result, odi expanded the scope of this investigation…
Frequently asked questions
Which Jeep Grand Cherokee years have door lock & latch problems?
By NHTSA complaints, the 2005 (163), 2000 (78), 2006 (25), 1996 (21) and 1999 (19) model years. Door Lock & Latch complaints make up 8% of all complaints for the 2005.
Is there a recall for Jeep Grand Cherokee door lock & latch problems?
No. NHTSA lists no locks & latches recall for any Jeep Grand Cherokee model year. A widespread problem may still be covered by an extended warranty or a manufacturer service bulletin, so ask a dealer.
At what mileage do Jeep Grand Cherokee door lock & latch problems start?
Across all years, half of the complaints with a recorded mileage happened before about 64,000 miles; 29% happened before 50,000 miles.
What part fails most often?
Owners most often name the doors › latch (115 mentions), followed by the hood › latch (28).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.