Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2015 Jeep Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owned a 2015 Jeep Cherokee. The contact stated that while driving at 35 MPH, the contact drove into the next lane and crashed into another vehicle because of an off-tire rod. The air bags did not deploy. The vehicle was going 35 MPH at the time of the crash. The vehicle was towed to a lot. No warning light was illuminated. A police report was filed. One person was injured. The driver has had a head and rib injury. Medical Treatment was needed for the injury. The contact had got an mri for her ribs and took Tylenol for her head. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and have not reached back out to the contact yet. The failure mileage was approximately 115,020.
The contact owned a 2015 Jeep Cherokee. While the contact's husband was driving at unknown speeds, the husband accidentally stepped on the accelerator pedal and the front bumper crashed into a brick wall that was in front of the contact's air conditioning unit. The air bags did not deploy. The contact's husband sustained cuts, bruises, and neck injuries. The vehicle was towed to a collision shop. The vehicle was destroyed. There was a police report filed. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer's representative pulled the data recorder from the vehicle and an assessment was made of the data from the crash. The failure mileage was approximately 111,000.
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 20 MPH, the vehicle made an abnormal grinding sound coming from the engine. The contact stated that the Service 4WD message was displayed and remained displayed. The contact stated the vehicle jerked while driving at slow speeds. The vehicle was taken to an independent mechanic where it was diagnosed with engine cooling, engine, and electrical system failures. The vehicle was not repaired. The contact researched online and related the failures to NHTSA Campaign Number: 15V676000 (ENGINE AND ENGINE COOLING), 15V041000 (AIR BAGS), and 20V343000 (POWER TRAIN); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and informed the contact that he would be receiving an email. The failure mileage was approximately 85,000.
The contact owns a 2015 Jeep Cherokee. The contact stated that after entering the vehicle, closing the door, and starting the vehicle, the passenger's side rear-seat air bag unexpectedly deployed. The driver's side rear seat air bag deployed the following day. The air bag warning light was illuminated. There were no injuries reported. The local dealer was contacted and referred the contact to the insurance company for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The manufacturer confirmed that the vehicle was no longer covered under warranty. The insurance company was contacted and declined the claim. The failure mileage was approximately 280,000.
The contact owns a 2015 Jeep Cherokee. The contact stated that at start-up, the "Service Air Bags" warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not subjected to a recall for the failure. The approximate failure mileage was 75,000.
this vehicle shows all recalls have been completed. however, every time it rains, the hatch compartment fills with water. 10/30/2022, my electronic parking brake light came on and the vehicle was stuck in park. Once we got the car home, I opened the hatch and removed the spare tire; there was standing water in the area from rain. This morning I was leaving for work an d the following lights came on; 1) Service 4WD 2) Service electronic Parking Brake 3) Service Airbags 4) Service Front Collision system 5) Service auto start stop 6) Adaptive Cruise Control not available 7) cruise/ fcw unab=vailable- service required This vehicle has been a complete nightmare. I did record the event as we used a shop vac to remove the water. the Service 4 wd light comes on and goes off randomly daily; the PTU was "flashed" but the problem continued. …
Jeep has never been in accident properly and regularly maintained when driving on freeway all of the sudden out of nowhere service airbag system and service park brake pop up I was fearful for my life when getting home not knowing if airbags will work heaven forbid I get in car accident or car may roll over onto street because park brake is not working I went to dealership and asked what's wrong with viechole did manufacturer put in faulty airbags or installed broken brake they refused to tell me what the issue is unless I pay them over $500 just to know what's wrong with car I told them car was never in accident properly maintenanced the problem has to be with manufacturer they said unless I pay $500 they will not tell me what's wrong with the jeep please investigate jeep for failed car parts.
Air bag service light came on. Took it to a reputable repair business. Diagnosed with codes B0020-13 Left side seat deployment Squib 1. Found tech service bulletin #10-002-18 for replacing air bag seat harness and seat bolts for this code. Chrysler recommends BOTH harnesses are replaced (left and right). Chrysler is charging $2,677.16 For the parts. They say it is a 'common' problem and in fact the parts are on back order until at least January 19th. This is a safety issue as the airbag will not deploy. The vehicle is less than 10 years old, which meets two out of three criteria for it to be considered a recall issue. I cannot afford this type of repair which is a problem I did nothing to create.
Transmission has a delay when taking off from a stop (2-3 second delay while accelerating before it shifts), had a message saying service airbag, service transmission, service park break then all messages disappeared.
Traveling on highway I 94 at 70mph 5 pm jan 10th, 2018, came into contact with vehicle while merging into center lane. His car forces mine into a spin, I crashed head on into the concrete barrier/wall separating the east and west bound lanes. None of the airbags in the entire vehicle deployed. Neither the driver, passenger or side curtain airbags deployed. I survived but had two breaks in the sternal chest plate, a fractured right rib and broken left wrist requiring surgery resulting in screws and plates installed. Medical bills over $80K I was wearing my seatbelt the entire time. That day the weather was clear and approx 40-45 degrees. Through the dealer, I contacted the manufacturers customer service which directed me to their forensic team so they could obtain the black box in the vehicle and access to the car. …
Related recalls
Air bags › Side/window
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
Remedy: Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403.
NHTSA investigations
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited.
Airbag complaints in other Cherokee years
Frequently asked questions
How common are airbag problems on the 2015 Jeep Cherokee?
NHTSA has 41 complaints about the air bags of the 2015 Jeep Cherokee, 2% of the model year's 1,792 complaints.
Is there a recall for 2015 Jeep Cherokee airbag problems?
Yes — NHTSA recall 15V-041 (side/window, Jan 28, 2015). Recall repairs are free at authorized dealers.
At what mileage do 2015 Jeep Cherokee airbag problems start?
Half of the complaints with a recorded mileage happened before about 35,000 miles, and 43% before 25,000 miles.
Is it dangerous?
Owners linked 14 crashes, 0 fires and 18 injuries to air bags problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.