Which parts fail
Components named in complaints (struts, shocks, control arms, ball joints, springs).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2015 Jeep Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
1. The Motor Mounts, Esim, Struts, and Transmission, it is available for inspection 2. When driving, it "kicks" when switching gears, at redlights, it will tell me to put the vehicle in park, I have to stay at the light, put it in park, then in drive. Sometimes I will have to restart the vehicle 3. Confirmed by Automotive shop, information available upon request 4. Inspected by automotive shop 5. No warning lamps, just the check engine light and gas cap light when the problems started. This has been ongoing for months. Over $1000 worth of repairs that need to be completed
The car continues to have an issue with the same recalls that were priorly fixed but continued to happen after a few years. The last repair for this recall only lasted six months and I now need to replace the exact same parts again. The vehicle is completely faulty. The computer control valve for the transmission continues to fail. My vehicle will say service transmission, and then you cannot switch gears and becomes undrivable until you clear the codes or replace the parts.... again.
4wd overheating. Owned this Jeep for 8 years and had it in multiple (5x plus) times for service 4wd code. 2 different dealerships cannot fix the issue. Now they are telling me just drive it and not worry about it or trade it in. It smells hot and something burning. I have the life time max care warranty on it. The codes I get are the 4wd is unavailable overheated and service 4wd. They have replaced multiple parts and still not working. I will be just sitting idle and it comes on.
Service shifter light Service shifter light came on and gear shift lights are all red; Reverse, Park, Neutral, Drive. Then a warning message flashed to service the air bag system and the 4wd needs servicing. This has happened three times. The first time it happened was at a stoplight. The second time it happened I could not leave a parking lot. The third time it happened I barley got it toy destination to park it. I have researched that this tends to be a problem with jeeps.
-transmission sporadically slams into gear while changing gears. Feels like you got rear-ended. -Issues with front drivers side metal grinding noise.... Had it fixed @ the dealership.... 6 months later it's back.
A car turned left as I was going straight and struck me at the front left side of the vehicle. The impact broke my tired completely off the vehicle smashing both the front and the entire side of my car with enough damage for me to have to kick my door multiple times in order to exit the car. After the first impact I lost control since a tire was missing and the vehicle hit a semi truck head on. No air bags deployed. Car is totaled and has frame damage. I contacted Jeep and they have since done an investigation and told me I was not going fast enough for air bags to deploy and are now not returning my calls. When the investigator called me after he inspected the vehicle he was shocked that I said the car was totaled. The car was brand new I had it for 15 days. …
I was driving to work on a Thursday morning, the same route I always take, I am very fimilair with the raod and traffic in this area because I have been driving it for the last seven years straight. Well on my way, I got into a accident, my new Jeep has been into the shop a few times for a recall, I have only had the Jeep for 7 months and have had to bring it in 2 times and now a 3rd for an airbag deployment issue. Anyway, I was driving to work and my Jeep does this thing where it feels like it shuts off when I am stopped and turns back on when I begin to move, I noticed it when I first purchased the Jeep when I brought it in to the dealer, they told me it is suppose to do that because of the four wheel drive, I said OK fine I just wanted to make sure I was safe because that is one of the reasons I purchased this car. …
Car has been jerking almost immediately after buying it brand new. They supposedly "fixed" the problem but jerking has not stopped. it hesitates when trying to accelerate most times and when it shifts into gear it thrusts/jerks so hard. Vehicle has stalled on me numerous times in traffic while coming to a stop. very afraid to even drive it. It shifts into neutral while driving or turning. it completely shuts off sometimes while in traffic or turning. cars had to slam on brakes to prevent from hitting me. this happened on several occasions. had to get the motor mounds and transmissions mounds replaced. Driving down the highway changing lanes wheel felt like it locked up. getting off the interstate was very hard and scary. steering wheel would not let me turn completely. get it home after wrestling with it. turn it off, to see what the problem was thinking I need power steering. …
Tl* the contact owns a 2015 Jeep Cherokee. While driving 20 MPH, the vehicle braked independently due to the wheels turning inwards towards the vehicle. As a result, the vehicle crashed into a ditch. The vehicle was towed to gator Chrysler Jeep (8040 south harbor city blvd. Melbourne, florida 32901), but was not diagnosed. The insurance agency diagnosed that the lower control arm fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and sent an independent mechanic to inspect the vehicle. The approximate failure mileage was 32,000. ..updated 07/20/17 ..updated 08/22/17 the consumer stated the vehicle was traded in after repairs due to the vehicle steering being uneasy.
When slowing down in traffic or starting a step grade the transmission boggs down and then slams into a lower gear causing a sudden and instant speed as if you were trying to drag race from a stop sign. Often causing loss of traction and forcing the wheels to spin out. I have had numerous times where I almost rear ended the vehicle in front of me at 4 way stops or in construction zones. The axel also wobble upon starting out, mainly in 2nd gear. One time while on a dirt road the force of the ecelleration put me off the road. After my 4th attempt to have a repair done, they exchanged the inner portion of the transmission, the vehicle now performs this action almost every time I come to a stop or slow down to 5 to 7 MPH and then apply the gas again. No gradually ecelleration available in this vehicle. I won't allow my wife to drive due to the extreme safety hazard having to give min. …
Suspension complaints in other Cherokee years
Frequently asked questions
How common are suspension problems on the 2015 Jeep Cherokee?
NHTSA has 38 complaints about the suspension of the 2015 Jeep Cherokee, 2% of the model year's 1,792 complaints. The component named most often is rear (1 mentions).
Is there a recall for 2015 Jeep Cherokee suspension problems?
No. NHTSA lists no suspension recall for the 2015 Jeep Cherokee, though it has 11 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2015 Jeep Cherokee suspension problems start?
Half of the complaints with a recorded mileage happened before about 17,000 miles, and 61% before 25,000 miles.
Is it dangerous?
Owners linked 4 crashes, 0 fires and 2 injuries to suspension problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.