2020 Jeep Cherokee Problems & Complaints

Most common 2020 Jeep Cherokee problems

• Transmission & drivetrain~65,000 miles
  19359%
• Engine & cooling~27,000 miles
  4915%
• Other / not specified~2,000 miles
  3711%
• Electrical system~8,000 miles
  3511%
• Brakes~30,000 miles
  309%
• Steering~22,000 miles
  227%
• Driver assistance~80,000 miles
  134%
• Fuel & propulsion system~1,000 miles
  103%
• Speed control & acceleration~12,000 miles
  82%
• Air bags~8,000 miles
  72%
• Suspension~5,000 miles
  72%
• Wheels & tires~47,000 miles
  72%
• Windows, wipers & sunroof~18,000 miles
  41%
• Body & structure~50,000 miles
  31%
• Stability & traction control
  21%
• Seats
  21%
• Lights
  10%
• Locks & latches~4,000 miles
  10%

Share of the 328 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.

Jeep Cherokee complaints by model year

Best Cherokee years: 2022, 2021, 2020. Years to avoid: 2014, 2015, 2019, 2017, 2016. Compare all years →

2020 Jeep Cherokee recalls (3)

What 2020 Jeep Cherokee owners say

Transmission & drivetrain all 193 →

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 75 MPH, the vehicle began to lose propulsion upon depression of the accelerator pedal. The contact also stated that an abnormal, clunking sound began to emti from the without warning. The contact pulled the vehicle over and attempted to restart the vehicle; however, the vehicle lost all forward propulsion. Due to the failure, the vehicle was towed to the dealer where they also experienced the same failure. The dealer managed to get the vehicle to move while in reverse(R); however, the vehicle failed to accelerate forward. The dealer had diagnosed the vehicle with a defective PTU(Power Transfer Unit) and it was later discovered that a recall had been placed on the vehicle for NHTSA Campaign Number: 26V290000(Power Train). Although a recall was placed on the vehicle; the part for the repair was unavailable. …

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormally loud sound. No warning lights were illuminated. The failure had occurred at a busy intersection. The contact attempted to shift the gear shifter into park; however, the vehicle rolled backwards. The contact enabled the parking brake. The Police were called to assist with traffic. The vehicle was towed to an independent mechanic, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed of an unrepaired recall. The contact was advised to contact the dealer. The dealer was made aware of the failure. The contact was informed that parts were unavailable. …

Engine & cooling all 49 →

The contact owned a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the four-wheel drive overheated warning light illuminated. The contact reduced the speed, and the vehicle was driven to the shoulder of the road. The contact stated that a nearby driver pulled over and informed the contact that the vehicle was on fire. The nearby driver also assisted the contact out of the vehicle. The contact stated that there were several explosions. The contact stated that the vehicle was burned to the ground. The fire department and the local police arrived on the scene. There were no injuries sustained. A Fire report was filed. The vehicle was towed to a local tow yard. The vehicle was condemned to total loss. The manufacturer was made aware of the failure and a case was filed. In addition, the case is currently under investigation. …

The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped the vehicle and exited. No further information was available. The vehicle was destroyed and towed away from the scene. The cause of the failure was not determined. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was 13,000.

Electrical system all 35 →

The contact owns a 2020 Jeep Cherokee. The contact stated while at a complete stop at a stop light, the brake pedal was depressed and the vehicle shut off and lost electrical power. There were no warning lights illuminated. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred several times. The vehicle was taken to the dealer where an unknown repair was completed; however, the failure recurred while driving and the brake warning light illuminated. The manufacturer was notified of the failure and informed the contact that they would follow up with him. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 8,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle shut off independently. While at a stop light, the vehicle shut off. There were unknown beeping sounds and warning lights illuminated. The driver was unable to exit the vehicle. The contact called 911. The vehicle was pushed off the road by a good Samaritan. The vehicle was towed to the residence. The battery was checked by a neighbor. The vehicle was taken to the local dealer, where it was diagnosed that there was low voltage in the vehicle. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 67,000.

2020 Jeep Cherokee engines & fuel economy

EPA ratings. Class: Small SUV.