2015 Jeep Cherokee Transmission Problems

Which parts fail

• Automatic transmission
  3
• Transfer case (4-wheel drive)
  3
• Automatic transmission › Control module (TCM/PCM/tecm)
  2
• Driveline › Differential unit
  1

Components named in complaints (automatic and manual transmissions, CVT, axles, driveshaft, 4WD/AWD).

Mileage when the problem started

• Under 25k
  38151%
• 25k–50k
  15220%
• 50k–75k
  9713%
• 75k–100k
  628%
• 100k–150k
  476%
• 150k+
  111%

Owner reports

Selected complaints filed with NHTSA by 2015 Jeep Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2015 Jeep Cherokee. The contact received notifications of NHTSA Campaign Numbers: 20V343000 (Power Train) and 23V338000 (Electrical System, Structure). The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side of the road and turned off the vehicle, and Jeep Roadside Assistance was contacted. The vehicle was towed to the dealer, and the vehicle was repaired. The contact stated that on a separate occasion, the parking brake failed to disengage. The contact left the vehicle parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that on a separate occasion, the liftgate opened independently. …

The contact owns a 2015 Jeep Cherokee. The contact stated that while in a drive-thru line, the front driver's side window started smoking. The contact disconnected the wiring to the door. The vehicle was taken to O'Reilly, where it was diagnosed with an internal door electrical failure. The contact personally replaced the power window motor. The vehicle was repaired. The contact stated that the vehicle was experiencing hard shifts while driving. The check engine warning light was illuminated. The vehicle was previously taken to O'Reilly's, where it was diagnosed that the failure was related to the alternator and low battery voltage. The alternator was taken to two technicians for testing, and the contact was informed that the alternator was in good condition. The vehicle was not repaired. Additionally, the contact stated that the ABS warning light was illuminated. …

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 30-35 MPH uphill, the accelerator pedal was depressed, but the vehicle failed to respond. The check engine warning light was illuminated. The contact was able to pull into a driveway. The contact stated that while shifting into reverse(R), the rearview camera engaged; however, the vehicle failed to respond, and the electric parking brake engaged independently. The contact stated that he disengaged the electric parking brake and shifted into drive(D); however, the failure recurred, and the parking brake engaged independently. The vehicle was towed to an independent mechanic, where it was diagnosed that the Power Transfer Unit Input Splines were fractured and needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 16V529000 (Power Train). The vehicle was not repaired. …

The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to start the vehicle, he became aware that the vehicle was not in park(P) but was instead in neutral(N). The contact had to shift the gear shifter back and forth to shift the transmission to park(P). The contact stated while driving at various speeds, the check transmission and transmission symbol warning lights would illuminate. The contact stated that due to the failure, the vehicle was unable to be shifted into park(P) while attempting to park the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be repaired. The vehicle had not been repaired. The manufacturer had been informed of the failure. …

The contact owns a 2015 Jeep Cherokee. The contact stated that her vehicle showed no failures until she was asked to take the vehicle to the dealer to be repaired under NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that a week after picking up her vehicle from the dealer while driving at approximately 40 MPH, the vehicle failed to accelerate as needed with several unknown warning lights illuminated. The vehicle was restarted and driven to the dealer. The contact stated that the vehicle had been taken back to the same dealer three times within three weeks for the same failure. The contact was informed that the mechanic was unable to determine the cause of the failure. Additionally, the contact was informed that the vehicle was no longer under warranty. The manufacturer was contacted and informed of the failure and a complaint was filed. …

The contact owns a 2015 Jeep Cherokee. The contact stated while driving uphill at approximately 5 MPH, she heard an abnormal noise, and the vehicle began rolling backward. The contact stated no warning light was illuminated. The contact stated the vehicle rolled to a stop. The vehicle was not drivable. The contact stated she manually pushed the vehicle near her residence. The contact towed the vehicle to an independent mechanic and was referred to the local dealer. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired due to the dealer not having the equipment to repair the vehicle. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V529000 (Power Train) however, the VIN was not included. …

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the "Service 4WD" warning light was illuminated. In addition, the "Service 4WD" warning light was flashing on and off. The vehicle was taken to an independent mechanic, where it was diagnosed with a power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was then taken to the dealer, where it was diagnosed with a power transfer unit failure. The contact was informed that because the connection point was worn, the power transfer unit needed to be replaced. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not included. The manufacturer was not made aware of the failure. …

The contact owns a 2015 Jeep Cherokee. The contact stated while driving at 20 MPH, the transmission slipped to neutral (N). There was no warning light illuminated. The contact was able to veer to the side of the road. The contact shifted to park (P) and shifted back to drive (D). The contact was able to continue driving. However, the failure reoccurred several times. The contact stated that at times, he would need to turn off and restart the vehicle in order to resume driving. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with NHTSA Campaign Number: 16V529000 (Power Train). The contact became aware that the recall repair was previously completed on the vehicle. However, the transaxle range sensor wire harness was never replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. …

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 70 MPH, the emergency brake warning light, the ABS warning light, and other unknown warning lights were illuminated. The vehicle was taken to the dealer and the recall repair for NHTSA Campaign Number: 20V343000 (Power Train) was completed however, the failure had been recurring. The contact stated while driving 70 MPH, she heard an abnormal sound, and the warning message "Service Four Wheel Drive" illuminated. The contact continued to drive the vehicle to her residence. The vehicle was taken to the dealer who diagnosed that the Power Transfer Unit and emergency brake had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist, and she would be responsible for the cost of the repair. The vehicle was not repaired. …

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 55 MPH and depressing the accelerator pedal, the vehicle made an abnormal clunking sound and failed to respond. The contact veered to the side of the road and parked the vehicle; however, the vehicle rolled backwards. The contact engaged the electronic parking brake and the vehicle responded as needed. There was no warning light illuminated. The vehicle was towed to the residence. The contact contacted an independent mechanic, who informed him that the VIN was included in NHTSA Campaign Number: 20V343000 (Power Train). The dealer was notified of the failure and informed the contact that the recall remedy was a software update, and a repair fee would be charged for additional repairs. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. …

Related recalls

Transmission complaints in other Cherokee years