Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2014 Jeep Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owned a 2014 Jeep Cherokee. The contact stated while driving 10 MPH, the front passenger's side air bags deployed without warning, causing major damages to the front passenger's side door. There was no injury sustained. The contact pulled over and became aware that the front passenger's side air bags and side door air bags had deployed. The contact was able to drive the vehicle to a collision center where the vehicle was deemed a total loss by the insurance company. The manufacturer was not contacted. The failure mileage was 61,000. The VIN was not available.
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Air Bags). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Started the vehicle and before we could put it in gear, the airbags in the back seat deployed. I contacted Jeep Customer Service and was given case # 93132151 and they had it towed to the nearest dealership for diagnosis. Then Jeep refused to pay the diagnostic fee and the dealership won't do the diagnosis. Our fear is that the vehicle is unsafe to drive as the front airbags could now go off.
Driving the vehicle for a few mins and the seatbelt light and airbag lights will come on and message show service airbags soon. Will stay in for about 2 mins to 15mins. Does not occur everyday but would say once every two weeks.
At the end of last year our 2014 Jeep Cherokee sport was involved in an accident on I-95 in connecticut. The repair shop did not do a thorough inspection of the vehicle. At the time I told them that the passenger air bags did not deploy and that there was an air bag malfunction light on. They did not inspect this system until I went to pick the car up and the airbag warning light came back on. I waited 3 days for repairs and they did not happen. So I drove the car back to florida and took it to a Jeep dealer here for the repairs. They have had my car since March and still cannot get the required repair parts from Chrysler. I am wondering if there is any way I can force them to come up with the parts and fix my vehicle. In the mean time I am paying car payments on a car that I can't drive. And a car that I had to purchase to replace the one I can't drive. …
Tl* the contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While attempting to stop the vehicle, the engine and brakes failed, causing the contact to rear end another vehicle. The air bags did not deploy. The vehicle was towed. The contact received chest and hand injuries, which required medical attention. A police report was filed. The manufacturer was made aware of the failure and stated that the vehicle would be investigated. The approximate failure mileage was 48,000. VIN tool confirms parts not available.
Tl* the contact owned a 2014 Jeep Cherokee. While driving 40 MPH, the vehicle stalled without warning and crashed into the jersey wall. The contact sustained a fractured right foot and a torn ligament in the left knee. The passenger incurred hand injuries. Both occupants required medical attention. The air bags did not deploy. A police report was filed. The local dealer was not contacted. The vehicle was towed to an independent mechanic (north texas collision located in arlington, texas). The vehicle was not diagnosed and was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 62,863.
Tl* the contact owns a 2014 Jeep Cherokee. While driving approximately 5 MPH, the contact heard an unusual noise underneath the hood. The vehicle immediately accelerated and crashed into a parked vehicle, causing extensive damage to both vehicles. There were no warning indicators illuminated. The air bags did not deploy. A police report was filed. The contact sustained a minor injury that did not require medical attention. The vehicle was towed to a dealer. The manufacturer was made aware of the failure and an investigation was ordered. The failure mileage was 13,000. Updated 08/31/16
Tl* the contact owns a 2014 Jeep Cherokee. While driving approximately 60 MPH, the contact lost control of the vehicle and crashed into a tree. During the crash, the front end sustained significant damage. The front driver side air bags did not deploy. The contact indicated that all the other air bags deployed. The driver sustained a fractured thoracic vertebrae and a head contusion that required medical attention. A police report was filed. The manufacturer was not notified of the failure. The vehicle was towed to an unknown location. The VIN was not available. The failure mileage was 60,000.
Tl* the contact owned a 2014 Jeep Cherokee. While driving approximately 45 MPH, another vehicle crashed into the front of the contact's vehicle. The air bags failed to deploy. A police report was filed. The driver sustained injuries to the head and a sprained left wrist that required medical attention. The passenger sustained seat belt lacerations that required medical attention. The vehicle was towed to a tow yard and later to a body shop. The vehicle was destroyed. The manufacturer was made aware of the failure. The approximate failure mileage was 21,000. Ma 09/29
Related recalls
Air bags › Side/window
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
Remedy: Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403.
NHTSA investigations
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited.
Airbag complaints in other Cherokee years
Frequently asked questions
How common are airbag problems on the 2014 Jeep Cherokee?
NHTSA has 49 complaints about the air bags of the 2014 Jeep Cherokee, 2% of the model year's 2,650 complaints.
Is there a recall for 2014 Jeep Cherokee airbag problems?
Yes — NHTSA recall 15V-041 (side/window, Jan 28, 2015). Recall repairs are free at authorized dealers.
At what mileage do 2014 Jeep Cherokee airbag problems start?
Half of the complaints with a recorded mileage happened before about 33,000 miles, and 38% before 25,000 miles.
Is it dangerous?
Owners linked 17 crashes, 0 fires and 16 injuries to air bags problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.