Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2016 Ford Edge owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.
The contact owns a 2016 Ford Edge. The contact stated that upon entering her garage, there were shards of glass near the rear end of the vehicle. Upon further inspection, she discovered that the broken glass came from the rear windshield. The contact stated that the failure occurred without incident. The contact initially called the dealer and they informed her that they were unaware of such failure; they also informed her that there were no recalls on her vehicle. The manufacturer was also notified of the failure and provided her with the same information as the dealer. She was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.
The contact owns a 2016 Ford Edge. The contact's daughter opened the partition for the panoramic sunroof and discovered that the rear stationary panel of the panoramic roof had developed several, spider web cracks along the edge of the glass. The vehicle was taken to a dealer and the contact was informed that the vehicle was out of warranty and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 71,000.
The contact owns a 2016 Ford Edge. The contact stated that after entering the vehicle and opening the interior sunshade panel, it was discovered that the glass sunroof had cracked in multiple places. The cause of the failure was not yet determined. The vehicle was taken to the local dealer and the contact was informed that the glass sunroof needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 63,000.
On [redacted], around 7 PM, while my 2016 Ford Edge SEL was parked in front of my apartment, I used the remote start feature to start the vehicle. After activation, the rear window shattered unexpectedly. I could hear the crackling sounds, and the rear window was falling apart. There were no external impacts or visible damage to the window prior to this incident. The vehicle was stationary, and the weather conditions were normal at the time. I went to Elder Ford of Rochester Hills. The manager informed me that they could not do anything and that I should fix the car before returning it at the end of the lease period. I mentioned that there was Technical Bulletin FSA# 17B39 for the 2016 Ford Edge in Canada, but the manager informed me that it was only valid for Canada. He advised me to keep the receipt in case Ford USA issues a similar recall. …
Rear window suddenly shattered while driving . No other vehicles around . Entire windshield shattered and pieces are now falling into back hatch area . There were no passengers with me at the time . This renders the car not safe to drive . I was pulling into my driveway but had I been out on the highway (In January) this would soon become an issue of exposure to below freezing temperatures. Ford claims they have never heard of this when I'm finding other reports of this happening online . Dealership is saying it's replaced at all my cost also ? Seems like a manufacturing fault ? There is a FSA # [redacted] that Canadian owners have listed. My car originally was sold in North Dakota. Currently I'm in Nebraska .
Back windshield - not available for inspection as I have had it repaired already. Back windshield shattered/exploded sounded like a balloon being blown up too much and then popped - hazard to when someone is physically driving the vehicle and has no idea what just happened Inspected by insurance reps No warnings besides at the time it happened I heard a strange blowing noise After glass broke and was replaced multiple shards of glass jammed the trunk lock making it unable to be opened from outside or inside. Had to have dealership replace plastic trim and lock also after glass was repaired by safelite
Saw there was a recall for wiper motor defects for Ford Explorer and Escape, per NHTSA Campaign Number 26V117. We had intermittent wiper failure with our 2016 Ford Edge Sport years back, which resulted in Ford repurchasing the vehicle back through the BBB (back in 2019). If carry-over parts / design are similar between the Explorer/Escape & Edge, then you may want to investigate incase the scope of this recall needs to be expanded. Please give me a call if you have any questions. (I'd like to stay anonymous as I am a Ford employee) I think we still have videos of this that we can share too.
Sitting in my car this morning and turn the rear defroster on and out of no where my back window explodes from the inside out. Nothing was touching it or fell on it. Alot of people have this same issue but Ford won't cover it. Luckily my daughter wasn't in her rear facing carseat or I'd be one super angry mom. seriously a safety hazard, what if we were driving down the road and it exploded causing us to swerve and cause serious injuries to ourselves or someone else, who'd be liable then.
Rear Windshield Shattered due to no cause, no impact, nothing. I was just driving down the road to town and it just Popped and shattered. I could not see out the rear window and pieces kept falling from the bottom of window. It was very unsafe to drive the car with the windshield shattered like this. NO quick fix, no available glass on the island and working right now to try to get it repaired. It happened today, 7/31/21.
Window & Wiper complaints in other Edge years
Frequently asked questions
How common are window & wiper problems on the 2016 Ford Edge?
NHTSA has 44 complaints about the windows, wipers & sunroof of the 2016 Ford Edge, 5% of the model year's 926 complaints. The component named most often is sun/moon roof assembly (9 mentions).
Is there a recall for 2016 Ford Edge window & wiper problems?
No. NHTSA lists no windows, wipers & sunroof recall for the 2016 Ford Edge, though it has 7 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2016 Ford Edge window & wiper problems start?
Half of the complaints with a recorded mileage happened before about 30,000 miles, and 38% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.