2016 Ford Edge Steering Problems

Which parts fail

• Column
  1

Components named in complaints (power steering, steering column, rack and pinion).

Mileage when the problem started

• Under 25k
  4552%
• 25k–50k
  2023%
• 50k–75k
  78%
• 75k–100k
  78%
• 100k–150k
  78%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2016 Ford Edge owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the contact lost control of the vehicle. The contact attempted to regain control of the vehicle but was unable to cause to and the vehicle struck the guard rails. The contact was able to regain control of the vehicle and the vehicle started to operate normally. The vehicle was taken to the dealer but not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 63,115.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. …

The contact owns a 2016 Ford Edge. The contact stated while making turns from a complete stop, the message "Adaptive Steering Fault. Service Required" was displayed. The contact stated that the steering wheel delayed returning to the center while the message was displayed on several occasions. Additionally, the contact stated that the message was displayed after replacing the tires. The vehicle was taken to the dealer, where it was diagnosed that the steering assist control module needed to be replaced. Additionally, the dealer informed the contact that an alignment needed to be performed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 19B04. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 51,981.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the power steering assist and hill start assist warning lights illuminated. After the warning lights illuminated, excessive force was needed to steer the vehicle. The contact had taken the vehicle to a dealer where she informed the dealer of NHTSA Campaign Number: 19V632000 (Steering) however, the vehicle was not included in the recall. A diagnostic test was performed and she was informed that the steering gear was defective and needed to be replaced. The manufacturer was then notified of the failure and informed her that her vehicle was no longer under warranty. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.

The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the power steering failed to function as intended. In addition, several unknown messages were displayed on the instrument panel with several unknown warning lights being illuminated. With help from neighbors, the vehicle was taken to the residence. A dealer was not contacted; however, the vehicle was not diagnosed or repaired. The contact related the failure to Ford Recall: 19S26/NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure but denied assistance in covering the cost of the repair. The contact was informed of an unknown recall; however, the VIN was not associated with the recall repair. The failure mileage was approximately 90,000.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. In addition, the power steering fault warning light was illuminated. The vehicle was driven to the nearest gas station; however, the contact attempted to make a turn and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a failed electronic power steering system. The contact was informed that the electronic power steering system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown recall; however, the VIN was not associated with the recall repair. The failure mileage was approximately 102,252.

The contact owns a 2016 Ford Edge. The contact stated a warning light illuminated the vehicle for the adaptive steering, and the steering wheel was not straight. The contact took the vehicle to a local dealer who replaced the entire steering wheel with an adaptive motor to fix the issue under a courtesy satisfaction recall by the manufacturer. However, the warning light remained illuminated. The contact then took the vehicle to Gordie Boucher Ford Lincoln of Janesville (2727 US-14, Janesville, WI 53545, [phone]) who inspected the vehicle and was able to diagnose the failure as a faulty steering column module that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,384.

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle became difficult to maneuver. The contact stated that several unknown warning lights were intermittently blinking on the instrument panel. The contact researched and was made aware of NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the power steering gear had failed, and the steering rack and pinion and several other unstated parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,000.

The contacts own a 2016 Ford Edge. The contact stated that while reversing out of the garage, the contact attempted to turn the steering wheel, but the steering wheel failed to turn. The check engine warning light illuminated and stated that the "Hill Start Assist Not Available", Steering Assist Fault Service Required, Service Advance-trac" message was displayed. The vehicle was towed to the Auto Service Center and was not repaired due to parts not being available. The vehicle was not included in NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at a slower speed, the steering wheel became difficult to maneuver. The contact stated that several messages were displayed. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that steering gear needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 105,985.

Related recalls

Steering complaints in other Edge years