Window & Wiper complaints by model year
Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
What owners report
Since January 2024, the rearview camera on my 2021 Chrysler Pacifica has functioned inconsistently. I brought the vehicle to Glendale Chrysler Jeep Dodge Ram for this problem, and they informed me it was a known issue with an open service bulletin for a software update, expected in Q3-Q4 2024. Despite this safety concern, I continued to drive the vehicle as no solution was available. Upon the release of the software update, I returned the vehicle, but the update did not resolve the issue. I was then told to await another software update. It is now June 2025, and there's another separate recall for this same issue, with a new software update that has also failed to address the safety problem. On July 25th, 2025, I contacted Chrysler because their branded service center is recommending $1,200 in parts and labor to fix an issue that was initially reported under warranty. …
While driving down the interstate, the moonroof glass spontaneously shattered. There are three pieces of glass on the roof, and it was the center one that failed. The car was about 16 months old with just under 10,000 miles, almost all of which was low-speed, city driving. At the time of failure, we were about 650 miles into a cross-country road trip and traveling on roads with an 80 MPH speed limit. If we had not closed the sunshade the day prior, sharp glass would have fallen on our children seated in the middle row. A Chrysler dealer sold us the replacement part and verified that there were no signs of any external cause that led to the failure. Chrysler denied a warranty claim, stating that "sunroof is most probably an outside influence as it cannot break easily as per IRF (Independent repair facility)."
The contact owns a 2020 Chrysler Pacifica. The contact stated that while the vehicle was parked and attempting to reverse, the rear-view camera image display screen was not working as intended, increasing the risk of crashing into an object behind the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
The windshield fogs up when it is raining. I will drive for about 30 minutes before it fogs up. Usually the cabin air is blowing through the vents and when the windshield begins to fog I turn on the defroster. It will only work if the heat is turned way up, and the blower is set at the highest setting. When I stop at a traffic light the defroster sounds like it is still blowing but the windows fog up until I cannot see out. I have used my hand to clear a spot in front of my face and I have had to pull over to the side of the road and wait for the windshield to clear. yesterday all of the windows fogged up front and the sides. also. I took it to the dealership yesterday and after a quick look was told that I just had to turn the heat up. That is not a solution in the Summer. I have read about other Pacifica's having this same problem. …
The contact owns a 2019 Chrysler Pacifica. The contact stated while the vehicle was parked in a parking lot, the contact noticed that the lower passenger's side of the windshield, underneath the windshield wiper had cracked without impact. The insurance company was contacted and informed the contact that the repair would not be covered because the failure was a known factory defect. The dealer and the manufacturer were not yet contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 186,000.
While driving on the interstate, it began to rain and proceeded to rain heavily. Initially started the wipers on intermittent low, then high, then low constant, and eventually high constant (highest setting). All of a sudden, drivers side wiper became un-synced, stuck under the path of the passenger side wiper and no longer able to clear drivers field of vision. I luckily made it on to the shoulder from the left lane and waited out the storm as I didn't feel safe getting out to inspect the situation, standing in front of my vehicle on the side of the road while visibility was reduced. Eventually made it onto an exit and proceeded to inspect what was going on, drivers side wiper was found to be loose, wiper arm retaining nut was loose and could be spun by finger. …
I left the parking lot and started driving home at about 8:45pm on 3/31 and heard a really loud pop. It sounded like glass and I inspected the windows and panoramic sunroof. The panoramic sunroof glass has shattered on the 2nd row section and has a hole in it. The glass is still making noises like it's continuing to crack.
The drivers side front door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened again three weeks later to the drivers side rear door window that I will report in a separate incident.
Related recalls (2)
Visibility › Windshield › Critical fasteners
Chrysler (FCA US, LLC) is recalling certain 2024 Pacifica and Voyager vehicles. The windshield may not have been properly bonded to the vehicle, allowing it to detach during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Remedy: Dealers will replace the windshield, free of charge. Owner notification letters were mailed April 30, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 25B.
Visibility › Windshield wiper/washer › Linkages
Chrysler (FCA US, LLC) is recalling certain 2022 Voyager and Pacifica vehicles. The windshield wiper arm nuts may be improperly tightened, which can cause the wipers to not function properly.
Remedy: Dealers will tighten the wiper arm nuts, free of charge. Owner notification letters were mailed August 30, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US's number for this recall is Z80.
Frequently asked questions
Which Chrysler Pacifica years have window & wiper problems?
By NHTSA complaints, the 2004 (25), 2005 (15), 2017 (8), 2021 (6) and 2020 (5) model years. Window & Wiper complaints make up 3% of all complaints for the 2004.
Is there a recall for Chrysler Pacifica window & wiper problems?
Yes — 2 recalls, including 24V-238 (critical fasteners, Mar 28, 2024); 22V-619 (linkages, Aug 11, 2022). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Chrysler Pacifica window & wiper problems start?
Across all years, half of the complaints with a recorded mileage happened before about 35,000 miles; 68% happened before 50,000 miles.
What part fails most often?
Owners most often name the sun/moon roof assembly (13 mentions), followed by the power window devices and controls (8).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.