Which parts fail
Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2004 Chrysler Pacifica owners, lightly cleaned up (personal details are redacted by NHTSA).
First of all we purchased our 2004 Chrysler pacificia a little over two years ago and after about 2 weeks I noticed a visibility issue. At first I thought it was simply "new car" adjustment issues. However, this issue on "visibility" never went away. The first incident occurred backing up in my bank parking lot...bam! Where did that pole come from? Cost $850. My deductible $500. The second occurrence happened in my driveway. Again backing up. This time the coast was clear before I got into the car. Next thing I heard [as I was looking back was a crunch. Between $5 and $8K damage to the other vehicle. Oh I wasn't going any more than 5 MPH! Thing is even after the accident I still didn't see the car when I looked back to see what the ?xo$@ happened! I have been a excellent driver up until the purchase of this vehicle? …
Tl* the contact owns a 2004 Chrysler Pacifica. While driving approximately 55 MPH in the rain, the instrument panel lighting and the ABS indicator began to flash. In addition, the windshield wipers stopped working, the vehicle suddenly jolted forward, and stalled. The next day, after restarting the engine, the vehicle operated normally. The failure was not diagnosed or repaired. The manufacturer and local dealer were not notified. The failure mileage was 150,000.
I own a 2004 Chrysler Pacifica. My complaint deals with the total lack of visibility when one is backing up. Specifically, since the rear window is so heavily tinted you cannot see any illumination thrown out by the inadequate back-up lights. If the area around the car is poorly lit, one cannot see anything or body behind you. This is very dangerous. I have been driving for 45 years and have a very good driving record. This is the most dangerous vehicle I have ever driven!! I will not drive it in the evening anymore due to the total lack of confidence in the vehicle. Instead, I drive my wife's Honda cr-v. On February 7, 2005 I called Chrysler customer service. The rep said that I could peel off the tinted cellophane strip from the rear window. This is ludicrous. The tint on the glass is an integral part of the pane. He was absolutely useless. …
Visibility we have had 6 parking lot collisions since acquiring our car in 2003. The visibility when maneuvering is terrible. We have parked in the same parking lot for 24 years in a variety of cars and SUV's and have never had a collision. In this car, we have had collisions resulting from poor visibility when pulling in to park, but more so when backing up. The blind spots are significant and dangerous. So far, only other cars have been damaged but our concern is for pedestrians or children that May be behind us yet remain unseen when attempting to back up. The dealer says they have had numerous complaints but there is nothing to do. They did offer to sell us a parking assist sensor system but that's all. The cust satisfaction representative at Chrysler said he had not had any complaints like this. …
1-my 2004 Pacifica will not start at times. Sometimes 2 weeks can go by without incident, then the car will not start until I hold my foot on the gas. The dealer claims that unless it happens while at their shop, they cannot do anything. 2- the drivers side mirror will change position and make a sound like gears trying to engage but cannot. Again, the dealer could not find a problem although it happens each time I use it. 3- I complained about the transmission being sluggish from a parked position until it passes first gear. They told me they could not find a problem. They told me I could pick up the car. I asked them to drive it. They now found the problem and claim the motor mount was broken. They said it happened because of a fender bender I was in. The fender bender occurred two months after purchasing the car and I have been driving it two years since that event without a problem. …
Dt: the consumer stated that the 2004 Chrysler Pacifica has a visibility problem on the windshield. The structure is so thick that the consumer has a problem seeing on either side of the windshield. The consumer states that has had two crashes because he could not see through the windshield. The consumer says that when making a turn vision is being blocked by the post between the win shield and the side window. Also, the consumer insists that vision is blocked by the side view mirrors on the car. The consumer has taken the car back to the dealership. The consumer wants to trade the car in because he can not see very well. The dealer does not want to do any trading on the vehicle. The consumer has written to Chrysler so that they would reimburse the consumer for expenses on his insurance, and to take the car back. Chrysler has not responded to the letter. There were no injuries. …
My 2004 Pacifica will not start at times. Sometimes 2 weeks can go by without incident, but then the car will not start until I hold my foot on the gas. The dealer claims that unless it happens while at their shop, they cannot do anything. Also, the drivers side memory mirror will change position and make a sound like gears trying to engage but cannot. Again, the dealer could not find a problem although it happens each time I use it. I complained about the transmission being sluggish from a parked position, they told me they could not find a problem. I asked them to drive it. They claim the motor mount was broken. They said it happened because of a fender bender I was in. The fender bender occurred two months after purchasing the car and I have been driving it two years since that event without problem. My headliner keeps sagging where the headliner meets the moonroof. …
Tl* the contact owns a 2004 Chrysler Pacifica. The contact stated the windshield defroster failed and it was blowing inside the vehicle. The vehicle was taken to a local mechanic who performed a diagnostic test. The failure was located within the heater computer. A local garage reprogrammed the heater computer several times, but the failure was not corrected. The windshield defroster continued to malfunction through the vents inside the vehicle. The manufacturer stated that they were not aware of the failure. The vehicle was not repaired. The VIN information was not available. The failure mileage was 75,000 and the current mileage was 89,000.
The windshield wipers and electrical systems failed during a mild rain. We got the vehicle to a Chrysler dealer and contracted for them to put it on the lift. We've learned that the main wiring harnesses on many 2004 pacificas - such as ours - have collected water for years due to their design on the 2004 Pacifica, and have completely corroded. This substantially compromised our safety, as we exited the road having lost windshield wipers, all electrical, etc., we attempted to use the horn which also was no longer working.
When rear windows are rolled down, with front windows rolled up, there is an air pressure harmonic generated that shakes the interior of the car that is very painful (ears). The effect is that it sounds like a helicopter is in the car with you. This harmonic is also generated slightly by the sunroof being opened and the windows rolled up. The sunroof harmonic will cease if you place a hand or arm in the air stream. These issues are not dependent on the interior layout of the vehicle (seats up or down, or seat position).
Window & Wiper complaints in other Pacifica years
Frequently asked questions
How common are window & wiper problems on the 2004 Chrysler Pacifica?
NHTSA has 25 complaints about the windows, wipers & sunroof of the 2004 Chrysler Pacifica, 3% of the model year's 896 complaints. The component named most often is sun/moon roof assembly (5 mentions).
Is there a recall for 2004 Chrysler Pacifica window & wiper problems?
No. NHTSA lists no windows, wipers & sunroof recall for the 2004 Chrysler Pacifica, though it has 2 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2004 Chrysler Pacifica window & wiper problems start?
Half of the complaints with a recorded mileage happened before about 34,000 miles, and 41% before 25,000 miles.
Is it dangerous?
Owners linked 3 crashes, 0 fires and 0 injuries to windows, wipers & sunroof problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.