Mercedes-Benz Recall 22V-365: Communication

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

The risk

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

The fix

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Recall details

NHTSA campaign	22V-365 (22V365000)
Manufacturer number	See Recall Schedule
Manufacturer	Mercedes-Benz USA, LLC
Component	Communication › Auto crash notification
Report date	May 20, 2022
Owners notified	July 8, 2022
Vehicles affected	242,722
Initiated by	Manufacturer

Vehicles covered

Plus 3 other model/year combinations not covered on this site.

Owner complaints about the equipment & accessories

Frequently asked questions

Is the recall 22V-365 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 242,722 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.