Mercedes-Benz Recall 21V-058: Communication – auto crash notification

Affected: 2019–2020 Mercedes-Benz A220, 2017–2020 Mercedes-Benz AMG, 2020 Mercedes-Benz AMG A35 and 64 more. Filed with NHTSA on February 5, 2021, covering about 1,292,258 vehicles.

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

The risk

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

The fix

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Recall details

NHTSA campaign21V-058 (21V058000)
Manufacturer number2021020025
ManufacturerMercedes-Benz USA, LLC
ComponentCommunication › Auto crash notification
Report dateFebruary 5, 2021
Owners notifiedMarch 12, 2021
Vehicles affected1,292,258
Initiated byManufacturer

Vehicles covered

Plus 25 other model/year combinations not covered on this site.

Owner complaints about the equipment & accessories

Frequently asked questions

Is the recall 21V-058 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 1,292,258 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.