Steering complaints by model year
Mileage when the problem started
What owners report
The contact owns a 2023 Ram ProMaster 2500. The contact stated that the emergency control system was inoperable. While driving 3 MPH over a bump in the roadway, the steering wheel locked up. While driving 65 MPH, the failure recurred. Additionally, while reversing, the vehicle stopped suddenly. Prior to and after the failures, an unknown yellow warning light illuminated accompanied by an abnormal dinging sound. Additional warning lights illuminated associated with the steering, hill assist, and emergency control system, and an abnormal brake odor emanated from the vehicle. The contact stated that the failure was scary and dangerous. The vehicle was taken to a local dealer, where the contact was informed that there was a reset switch, and that the contact might have jerked the steering wheel. The dealer informed the contact that the vehicle was fully inspected. …
The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at an undisclosed speed, the steering wheel was shaking abnormally. The Forward Collision Avoidance warning light was illuminated. Additionally, the contact stated that the failure had occurred while driving over a speed bump or while turning the steering wheel. The vehicle was taken to an independent mechanic, where it was diagnosed with EPS control module connector failure. The contact was informed that the EPS control module connector needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The contact stated that the failure was a known failure with the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
The contact called for the owner of a 2022 Ram Promaster 3500. The vehicle was taken to be serviced due to a power steering failure. While operating the vehicle, the owner experienced a power steering failure, and the steering wheel was difficult to turn to the left or the right. The messages "Service Power Steering", "Service Hill Assist", "Service Collision Warning", "Blind Spot Alert Unavailable", and "Service ESC" were displayed. The contact diagnosed the vehicle and determined that water was inside the main steering connector, causing the power steering failure. The owner was informed that the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not contacted. The contact was informed of NHTSA Action Number: PE26002 (STEERING, ELECTRICAL SYSTEM). …
The contact owns a 2022 Ram Promaster 2500. The contact stated that while driving at 25 MPH in the rain, the power steering and check engine warning lights illuminated. The contact turned off and restarted the vehicle however, the warning lights remained illuminated. The vehicle was taken to the local dealer, and the dealer became aware that there was water inside the power steering connector and determined that the steering rack and wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 26,602.
The component that failed/malfunctioned is the CV axle, the part is no longer available for inspection. The safety risk posed is loss of control of the vehicle, subsequent damage to other vital steering and stability parts such as the wheel bearings, axles, alignment, and lower ball joint. The problem has been confirmed by a RAM dealership, and corrected under an extended warranty. The component has not been inspected outside of the RAM dealership technicians and potentially the warranty provider. There were no warning lights or indicators from the computer/OBD. Physical symptoms and signs included uncontrollable vehicle shaking/vibration, and difficulty maintaining control at high speeds. Other symptoms/signs may include the frequent need for realignment, and unique tire tread wear patterns. Symptoms appeared around 58,000 original miles. …
The vehicle experienced a sudden and complete loss of steering control during normal driving on a public roadway. The steering wheel became extremely difficult to turn, and the vehicle became immobilized, creating a serious risk of collision and injury. The vehicle was towed to an authorized RAM dealership, where inspection confirmed a broken serpentine belt, abnormal alternator noise, and metal contamination throughout the entire power steering system. The dealer advised that the entire power steering system requires replacement. The presence of metal debris in a critical steering system indicates a pre-existing mechanical defect that could not reasonably develop within 27 days of normal use. No warning lights or messages appeared prior to the failure. At the time of sale, the vehicle was also subject to unresolved safety recall(s). …
I am writing to formally file a complaint for gross negligence, excessive delays, and repeated mechanical failures regarding my RAM 2020 ProMaster1500 HR; VIN: [redacted] at the authorized dealership Bomnin-Doral in Miami, FL. The vehicle remained at the dealership for 1 year, 4 months, and 18 days due to transmission damage and other mechanical issues. Five days after final delivery, the transmission failed again. Despite multiple attempts to communicate, no effective response has been received, and the vehicle remains inoperable at my residence. A steering issue also persists: when turning the wheel fully to the left or right, it does not return to its original position and must be manually assisted, posing a serious accident risk, especially in turns under 90 or U-turns. The dealership claims this is "NORMAL," which we strongly dispute. …
formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [redacted] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist that this is the " Normal Operation ", but this is a defect according to the owner's manual. The transmission is covered by the manufacturer's warranty, and the supposedly replaced parts are covered by the GWC Warranty. November 14, 2025, the vehicle was transported to Miami Lakes Chrysler Jeep Dodge RAM to be inspected by Mr. Christopher Byrne (Bosch EAA, [redacted] ), the technical inspector assigned by Stellantis to conduct the evaluation. …
Related recalls (1)
Steering › Electric power assist system
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Ram 1500 Promaster, Ram 2500 Promaster, Ram 3500 Promaster, and 2024-2026 Ram 3500 Electric (EV) vehicles. Water may enter the electric power steering wiring harness, which can disable power steering assist.
Remedy: Dealers will inspect and replace the wiring harness and electronic power steering gear, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed November…
Frequently asked questions
Which Ram Promaster years have steering problems?
By NHTSA complaints, the 2023 (39) and 2022 (21) model years. Steering complaints make up 41% of all complaints for the 2023.
Is there a recall for Ram Promaster steering problems?
Yes — 1 recall, including 26V-621 (electric power assist system, Sep 29, 2026). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Ram Promaster steering problems start?
Across all years, half of the complaints with a recorded mileage happened before about 46,000 miles; 67% happened before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.