Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2023 Ram Promaster owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2023 Ram ProMaster 2500. The contact stated that the emergency control system was inoperable. While driving 3 MPH over a bump in the roadway, the steering wheel locked up. While driving 65 MPH, the failure recurred. Additionally, while reversing, the vehicle stopped suddenly. Prior to and after the failures, an unknown yellow warning light illuminated accompanied by an abnormal dinging sound. Additional warning lights illuminated associated with the steering, hill assist, and emergency control system, and an abnormal brake odor emanated from the vehicle. The contact stated that the failure was scary and dangerous. The vehicle was taken to a local dealer, where the contact was informed that there was a reset switch, and that the contact might have jerked the steering wheel. The dealer informed the contact that the vehicle was fully inspected. …
The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at an undisclosed speed, the steering wheel was shaking abnormally. The Forward Collision Avoidance warning light was illuminated. Additionally, the contact stated that the failure had occurred while driving over a speed bump or while turning the steering wheel. The vehicle was taken to an independent mechanic, where it was diagnosed with EPS control module connector failure. The contact was informed that the EPS control module connector needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The contact stated that the failure was a known failure with the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at various speeds, the vehicle lost power steering assist with several unknown warning lights, and the check engine and parking assist warning lights were illuminated. The contact was forced to restart the vehicle to resume normal operation. The vehicle was initially taken to the dealer where the wiring harness was replaced; however, the failure returned soon after the repair. The vehicle was taken back to the dealer where several parts including the steering sensor and steering column were replaced; however, the failure returned weeks later after the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 33,000.
The contact owns a 2023 Ram Promaster 3500. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the power steering and several other unknown warning lights illuminated. In addition, the contact stated that the steering wheel failed to turn in the intended direction. The contact stated that the day prior, the contact was aware of some unusual steering issues; however, the power steering feature was operational. The vehicle was taken to the dealer, where it was diagnosed with water intrusion in the wiring harness. The contact was informed that the two wiring harnesses needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving approximately 65 MPH, the message "Power Steering Service" was displayed with a high-pitched whining sound coming from underneath the hood and the dashboard. The vehicle was taken to the dealer, who diagnosed that the steering gear EPS module and jumper harness needed to be replaced, and the vehicle needed an alignment. The vehicle was not repaired. The contact researched online and associated the failure with NHTSA Action Number: PE26002 (Steering, Electrical System). The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.
The contact owns a 2023 Ram Promaster 3500. The contact stated that while driving 60 MPH, the steering wheel failed to turn in the intended direction. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to repair the vehicle were on back order. The contact stated that the failure was a known failure with the vehicle. The failure mileage was approximately 10,000.
The contact owns a 2023 Ram ProMaster 1500 used as a company vehicle. The contact stated that on various occasions, employees reported that while driving at various speeds, the power steering remained intermittently disabled. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the failure was not duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
The contact owns a 2023 Ram ProMaster 3500. The contact stated that while driving at various speeds, the power steering suddenly failed, causing the steering wheel to jerk unexpectedly and pull out of the contact's grip. No warning lights illuminated. The dealer was notified of the failure; however, the vehicle was not taken to the dealer, diagnosed, or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Initial Diagnosis: We had the vehicle towed to a dealership for repair after losing steering while driving. The dealer's service department informed us that the issue was caused by water and corrosion in the electric power steering rack. They also indicated that this is a known issue, suggesting that the wiring harness seals are failing and allowing water to damage the system. Video the dealership sent us of the issue can be seen at [redacted] Repair Timeline: On July 30, 2025 I was informed that the replacement part for the steering rack was on backorder for approximately 45 days. After waiting 56 days, I contacted the dealer again on September 25. They informed me that they were unable to get the part. The dealer stated they could not locate the part even after contacting other dealerships, suggesting a widespread shortage. The reason given was a high volume of similar repairs. …
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spot. This has been looked at by a mobile mechanic who put an OBD2 scanner on it and couldn't bring up any codes. It has not been taken to a shop at this point. The dealer said over the phone that this is not a powertrain warranty because it is not engine or transmission. It has not been inspected by the manufacturer, police, insurance. There were warning lights on the panel when this happened but they didn't stay on. …
Related recalls
Steering › Electric power assist system
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Ram 1500 Promaster, Ram 2500 Promaster, Ram 3500 Promaster, and 2024-2026 Ram 3500 Electric (EV) vehicles. Water may enter the electric power steering wiring harness, which can disable power steering assist.
Remedy: Dealers will inspect and replace the wiring harness and electronic power steering gear, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed November…
Steering complaints in other Promaster years
Frequently asked questions
How common are steering problems on the 2023 Ram Promaster?
NHTSA has 39 complaints about the steering of the 2023 Ram Promaster, 41% of the model year's 95 complaints.
Is there a recall for 2023 Ram Promaster steering problems?
Yes — NHTSA recall 26V-621 (electric power assist system, Sep 29, 2026). Recall repairs are free at authorized dealers.
At what mileage do 2023 Ram Promaster steering problems start?
Half of the complaints with a recorded mileage happened before about 40,000 miles, and 25% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.