Collision Avoidance complaints by model year
Which parts fail
Components named in complaints (automatic emergency braking, adaptive cruise, lane keeping, backup camera).
Mileage when the problem started
What owners report
Adaptive Cruise Control (ACC) randomly quits working, produces a yellow warning light and digital message saying it has failed and service required. This failure happens at completely random times and last for hours to days and then randomly starts working again. This began happening after purchase in 2024 and was first sent into the dealership for repair in May 2024. The problem persisted with additional dealership visits in: June 2024, Sept. 2024, Jan. 2025, May 2025, Sept. 2025, Oct. 2025, Jan. 2026. Now my warranty is expired and dealership is refusing to work on the vehicle. Stellantis eventually put out TSB 08-065-25 which was completed Oct. 2025 and it did not fix the problem. All repairs have been software and radar alignment related, no hardware for parts replaced. My vehicle is available for inspection. …
Adaptive Cruise Control (ACC) randomly quits working, produces a yellow warning light and digital message saying it has failed and service required. This failure happens at completely random times and last for hours to days and then randomly starts working again. This began happening after purchase in 2024 and was first sent into the dealership for repair in May 2024. The problem persisted with additional dealership visits in: June 2024, Sept. 2024, Jan. 2025, May 2025, Sept. 2025, Oct. 2025, Jan. 2026. Now my warranty is expired and dealership is refusing to work on the vehicle. Stellantis eventually put out TSB 08-065-25 which was completed Oct. 2025 and it did not fix the problem. All repairs have been software and radar alignment related, no hardware for parts replaced. My vehicle is available for inspection. …
The contact owns a 2023 RAM PROMASTER. The contact stated while driving the vehicle at an undisclosed speed, while changing lanes the steering wheel is trying to drive the vehicle into another lane and barriers at times without the Collison avoidance system activating. The contact stated the collision avoidance system is very delayed or sometimes does not show up at all, he also stated that the Collison avoidance waring states it needs maintenance, the contact stated that the vehicle feels like it is close to tipping over and requiring a "death grip" on the steering wheel enable to keep it in control. The vehicle was taken to multiple dealers were they would not diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 43,518.
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spot. This has been looked at by a mobile mechanic who put an OBD2 scanner on it and couldn't bring up any codes. It has not been taken to a shop at this point. The dealer said over the phone that this is not a powertrain warranty because it is not engine or transmission. It has not been inspected by the manufacturer, police, insurance. There were warning lights on the panel when this happened but they didn't stay on. …
The contact owns a 2022 Ram Promaster. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while turning on the propane, there was a large cloud of propane forming underneath the vehicle. The contact became aware of NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had been taken to the dealer where it was diagnosed that there was a propane leak. The dealer confirmed that parts for NHTSA Campaign Number: 24V436000 (Back Over Prevention) were not available, and the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had not been repaired. …
The contact owns a 2022 Ram Promaster 1500. The contact stated while driving 30 MPH, another vehicle overtook his vehicle and the vehicle experienced phantom braking. The Forward Collision Avoidance warning light was illuminated. Additionally, the contact stated that the odometer indicated that he was driving 15 MPH while he was driving 60 MPH. The vehicle was taken to an unknown dealer who could not duplicate the failure. The vehicle was then taken to a second dealer where it was diagnosed that the Forward Collision Avoidance camera needed to be recalibrated. The contact was informed that the cracked windshield needed to be replaced. The dealer was awaiting the part to replace the windshield. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 30,000.
The contact owned a 2021 Ram Promaster 1500. The contact had stopped at a house that the contact worked on and parked the vehicle on the side of the house. The contact turned off the engine and entered the house, and after twenty minutes, when the contact stepped outside, the vehicle was engulfed in flames. The flames spread to the house and caused damage to the property. Some of the paint melted; the garage door, driveway, side door, and some of the landscape were damaged. The fire department was called and extinguished the fire. No police report was filed. The contact was informed by the fire department that the fire started due to a mechanical issue in the engine area. Afterwards, the contact was informed by the fire department that the investigation into the origin of the fire was inconclusive. The insurance company was notified and towed the vehicle to an unknown location. …
The contact owns a 2021 Ram Promaster 1500. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The failure was intermittent. The message that the camera was not available was displayed. Several months later, the contact received notification of NHTSA Campaign Number: 25V552000 ( BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that several employees refused to drive the vehicle due to safety concerns. …
Related recalls (5)
Back over prevention › Sensing system › Camera
Chrysler (FCA US, LLC) is recalling certain 2026 Jeep Wrangler, Jeep Gladiator, Jeep Compass, Jeep Cherokee, Jeep Grand Cherokee, Jeep Grand Cherokee L, Jeep Grand Wagoneer, Jeep Grand Wagoneer L, Ram Promaster, Ram Promaster EV, Ram 1500, Ram 2500, Chrysler Pacifica Plug-In Hybrid, Chrysler Voyager, and 2026-2027 Chrysler…
Remedy: Radio software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning September 2, 2026.
Back over prevention › Sensing system › Camera
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025.
Back over prevention › Sensing system › Camera
Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Remedy: Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403.
Back over prevention › Sensing system › Camera
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying.
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024.
Back over prevention › Sensing system › Camera
Chrysler (FCA US, LLC) is recalling certain 2022 Ram Promaster Chassis Cab and incomplete vehicles equipped with an analog rearview camera. The analog rearview camera is the incorrect type of camera and cannot be installed.
Remedy: Dealers will supply a digital rearview camera, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Frequently asked questions
Which Ram Promaster years have collision avoidance problems?
By NHTSA complaints, the 2021 (37), 2022 (17), 2020 (12) and 2023 (11) model years. Collision Avoidance complaints make up 33% of all complaints for the 2021.
Is there a recall for Ram Promaster collision avoidance problems?
Yes — 5 recalls, including 26V-531 (camera, Aug 13, 2026); 25V-552 (camera, Aug 26, 2025); 25V-330 (camera, May 21, 2025). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Ram Promaster collision avoidance problems start?
Across all years, half of the complaints with a recorded mileage happened before about 43,000 miles; 59% happened before 50,000 miles.
What part fails most often?
Owners most often name the warnings (18 mentions), followed by the blind spot detection (15).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.